Q: MacBook Pro Retina display burn-in?

Hi MalliR, I have the same display ID "LP154WT1-SJA1". Open http://ghostofstevejobs.blogspot.in/ and scroll to the bottom. I bought my rMBP in July, and the IR/Ghosting issue popped up in September. Sorry to be the bearer of ill news.

OK, I've had it with this machine.

My 3rd replacement is currently booked in at an Apple Store for a screen replacement and also a keyboard replacement now as the keyboard is not evenly backlit. The '2' key for instance is noticeably brighter than the other keys and the left hand portion is generally brighter than the right.

If this wasn't enough, for the first time I've noticed just how HOT this thing runs - to the point that it's uncomfortable on my lap when doing anything remotely CPU intensive. I won't go on about this too much as I've started a separate thread about this here https://discussions.apple.com/thread/4442794 for those that are interested.

At this moment in time I have only one option and that's to go for a full refund. There is the slight possibility of going for a 4th replacement but I'm not sure Apple will allow this. Even if I did have this option then it's more than likely it'll ship with an LG screen which would mean possibly booking it in for a screen repair anyway and that's if there's nothing wrong with the rest of the machine.

All things considered, I think I'm going to go back to my old workhorse - a 2010 13" MBP that I've had for well over 2 years. Never had any problems with this machine and it'll see me through into next year at least until the next generation of rMBP comes out and hopefully all these problems are ironed out.

The only trouble with this is I'll have to source a computer for home as otherwise my missus won't have a computer to work from, nor will my two little boys. For now I might just get a bog-standard desktop PC for them to work from but it's far from ideal.

For those of you who opted to get a full refund, what did you eventually end up doing? Did you go for the classic MBP or some other Apple machine? Did you go for a different brand entirely?

Trouble with all this is that no other brand of computer can run OSX, not officially anyway, and I'm quite heavily entwined with OSX.

As always, thoughts are appreciated, good or bad. I'm ringing Apple this afternoon to give them my final decision.

Hi scottpcs,

I have returned my rMBP after 20 minutes of working with it. I got it 2 days ago and yesterday they came and collected the machine. You just need to write the return reference number on top of your box and arrange a collection. I am happy about my decision as this screens will have a problem down the line (Read my previous comment a couple pages back). This was my first Mac ever so I was not twisted with OSX. I have searched the whole market for a laptop as strong as rMBP but trust me you cannot find anything better. So I decided to wait and use my 2 years old HP laptop with all the problems such as heat, fan noise, burnt screen, half working graphic card, dead battery and heavy weight until apple decides to fix this problem once and for all.

Am I happy with apple? NO

Do I have any other option? NO

Did I make a right choice? ABSOLUTELY

There's plenty as powerful. None made by Apple which is the issue for some. Not plenty as slim with retina, but it seems you may not be able to get slim without heat and production problems or retina without various screen problems. At least not consistently.

You simply have to wait, more computers coming, including the next gen rmbp which will hopefully be fixed, if possible.

yes DomdiDom, there are some other laptops which may be the same specs as rMBP but they are heavier and thicker and after having rMBP for even one day, you won't be happy by getting those computers. It is worthwhile to mention that those computers are more expensive in comparison to the rMBP (after getting the student discount from Apple Education Store) for example there is one Alianware which is comparable to this machine, but it is much heavier and it is 14 inches. the CPU, GPU and RAM and SSD are the same, but the display is 1680x1050 which is very low in comparison to rMBP. Pricewise it is 300 quids more expensive in the UK.

and I totally agree with your suggestion. all we have to do is to wait until some better things come out...

I didn't look close enough at the Alienware to think about it's price but I can tell you that the Asus G75 with a 17" is about half the price of the rmbp with the similar configuration I wanted from the rmbp. If you're a student I guess at about double the weight the g75 wouldn't work, assuming you'd be hauling it around. That's not an issue for me as it would only be moving from a table to my lap in my situation, however don't get me wrong, I'd love the size of the rmbp with the screen (as advertised) of a retina, but not as is. As is it went from the top of my list to off my list.

So, I tried to buy the G75 from Best Buy but there wasn't a single person there that was able to take my order without it being canceled inexplicably by some automated e-mail thing shortly after. All I was offered in the end was an apology or to purchase online from some booth in the local store some how, minus my online 10% discount that I was offered. No Sale. Bottom line, Best Buy don't have their act together as far as online purchases go. I plan on visiting a local Tigerdirect to see what they have. Or hopefully, Apple fixes the rmbp defects. I personally suspect that won't happen until they  build them in the U.S. or Canada. Maybe I'm wrong, lets see if they can prove I am.

hello,

just thought i'd contribute my issues with my macbook pro with retina display, which is experiencing what i feel is pretty heavy image retention.

following are my laptop details:

Model               MacBook Pro (Retina, Mid 2012)

Codename          No codename assigned.

Built Country     This unit was built in China

Build Year      This unit was built in the first half of 2012.

Build Week     Week 23 (June) or week 50 (December)

i have an LG screen with the following code LP154WT1-SJA1, and a purchased my macbook pro a day after it came out in June.

i didn't notice the image retention until a couple of weeks after purchase - and at that time it was quite subtle.  now however it has progressed to very noticable, and present after say 30sec after anything appearing on screen.

here are some (not so great) photos of the problem.

so far i have dealt with the issue by doing the following.

1) taken the laptop to genius bar where they ran a hardware test, to be told that there is nothing they can do about it.  they would not offer an exchange, repair, or anything.  they said only to wait it out in hopes for a firmware update that would alledgedly fix the problem.  they suggested in the mean time to report it to apple care by phone.

2) reported my case to apple care, where the person said that this is a 'normal' occourance and emailed me a document with steps that i can action in order to reduce the occurance of image persistence. this document oultined mostly just to adjust my screen saver and energy settings.  she said to call back in a week if the problem continues.

3) called apple care again to say that the problem is still there. this time the person i spoke to said that this is something that definately should not be happening and made an appointment for me to see genius bar this weekend so that i can receive a replacement macbook pro (hopefully).

while apple have been generally very friendly toward the situation, i am hoping to just have this issue resolved.

i will post again after my appointment this weekend. hopefully i will get a "perfect" screen, but if this is not the case i feel i will probably have to push for a refund, as i simply would not have a use for a screen like this one since i work in a purely photographic based industry.

so today i got new mail regarding the retina display. the techician at my local apple premium resseler store told me that the purt number for the display changed and he ordered a new one. so we hope i get a perfect display now. it takes a week or two to arrive in bosnia but i hope they will fix the problem:)

I have the same LSN screen LSN154YL01001 as yours, I have noticed that there is a slight yellowish tint on the right bottom area of the screen! Do you have such issue! It is noticeable when you have a white background -check it while viewing this forum or Google home page- the white is not even on the whole screen. It is very very light yellowish tint, barely noticeable. Should i keep it or go for a replacemnt?

Another issue I hate about my new rMBP is the loose usb ports, any slight movement of the external disk would eject the drive. I am working on Aperture, and I needed to rebuild my huge library almost whenever the notebook or the external HDD moved!

I can shed some light on this situation (not that it's going to help us).

I talked to my local apple service provider in Oslo today, and he told me that he had talked to Apples technicians directly, and that they are well aware of the problem with the LG screens. They are working on figuring out what to do, hoping it can be fixed with a firmware, but worst case might have to recall all computers with the LG screen. They have told the shop not to replace screens atm, since there is no way for the shop to know what kind of screen they install without first connecting it to the computer and then checking. The order code for both Samsung and LG screens are the same.

He told me that if I wanted to, I could get a replacement screen, but as explained it would be a pure gamble at the time being, not knowing if the new screen would be LG or Samsung. I'm going to e-mail him again in 1-2 weeks so he can check with Apple if there is something new. It's not like this problem is killing me, and I can live with it for a while, but obviously you want your computer to work 100 %.

I have the Samsung screen on my original rmbp purchased in July. I recently noticed that the lower right hand area of the screen has a slight yellowish tint. This is so slight that it may have been present from the beginning and just not noticed by me. I did take the computer into the Apple store earlier because I was concerned that the screen wasn't as white or bright as my other devices and was told that the white point on my computer was actually more accurate than the others in the store which were more bluish and I was satisfied with that answer. I love the computer and am trying to ignore the issue with the slight yellow tint on the right but I'm an OCD type and my eyes keep going there. I am loathe to replace this screen even if it is an option after reading all the problems here. The computer is perfect otherwise and I have decided to just keep it and be happy with it.

I have the whitepoint set around 6800 which I prefer. Except for the lower right hand corner it looks white.

weve heard this before but not many of us are buying this explanation. how do we know that the store guy or the guy telling the store guy is telling the truth? but please keep us updated.

hvilken butikk i Oslo var dette?

If this wasn't enough, for the first time I've noticed just how HOT this thing runs - to the point that it's uncomfortable on my lap when doing anything remotely CPU intensive.

Just a health advice: Assuming you are a guy and interested in ever having children, do not put laptops on your lap for more than a couple of minutes regardless whether the heat is tolerable or not.

Buy a soft mat/pad if you have to.

Thanks saumil for the information..

I am going to initiate my return of my rmbp and wait untill second generation is released.

rrahimi wrote:

 

Just a health advice: Assuming you are a guy and interested in ever having children, do not put laptops on your lap for more than a couple of minutes regardless whether the heat is tolerable or not.

 

Buy a soft mat/pad if you have to.

In that case I'll keep my laptop on my lap for as long as possible each and every day!

I've got my two little boys and I don't ever intend having any more kids!

Generally speaking, however, I don't often have my laptop on my lap as it's normally on my office desk for long periods of time or the kitchen table, study desk etc.

Just about to ring Apple to initiate a full refund anyway, wish me luck!