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MacBook Pro Retina display burn-in?

1276310 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • Usmaak Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 18, 2012 11:50 AM (in response to dvh2012)

    dvh2012 wrote:

     

    They real problem is that the tint is not uniform across the entire screen (Edit: I'm talking, of course, of my own screen). Even if you calibrate (objectively with appropriate tools or subjectively), the whites on the lower part are less accurate (i.e. yellowish) than those on the upper part. It's not something that screams out, but it's just one of those little things. It seems that the more you try to achieve a correct calibration, the more the difference in whites becomes apparent. In fact, I think it's best left at the default profile. A friend tried to calibrate with Eye-One Display in his workshop. We did this in a very careful manner, controlling the ambient light, angle of screen, reflections, etc. But it doesn't change the fact that the whites are not applied uniformly. Perhaps there's a subjective notion in play here, but all those that have seen the screen (i.e. 6 or 7 people) have had the same subjective impression. At the end of the day it doesn't bother me enormously as I'm not a professional photographer and I didn't buy the machine for that purpose.

     

    As long as Apple's been making "retina" screens, they've had this problem.  I went through bunches of new iPads because of uneven screen colors.  Not just yellow, but also pink, green and blue.  I have seen uneven yellow tints on each of the retina iPhone models.  I was in Verizon and Best Buy this weekend and every one of the iPhone 5s that they had on display were more yellowish on the top half of the screen.

     

    I just don't think that Apple identifies this as a problem.  They don't seem to care.  Even seven months in to the latest round of iPads, there are still people complaining about screens with uneven colors.  I think that if you're sensitive to differences in color or brightness across a screen, it's going to be more difficult to find a flaw free screen.  I really wish that I didn't notice difference, but I do.  It makes it hard to get screens that I don't consider to be screwed up.

  • ulquiorra Calculating status...
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    Oct 18, 2012 12:32 PM (in response to mittense)

    hihhhh2012-10-18 07.36.00 pm.jpg2012-10-18 07.37.25 pm.jpg2012-10-18 09.18.16 pm.jpg

    i changed from LG to samsung and am getting something like that times to times? is this a problem?

    even if it is they wont change it just by shawing them this pics :/ right?

     

    plz help me. should i worry or not ?

    what to do ?

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 18, 2012 1:03 PM (in response to scottpcs)

    Just about to ring Apple to initiate a full refund anyway, wish me luck!

     

    Good luck! That's how my Retina story ended, at least for this generation.

     

    Just upgraded my older MBP with a SSD and I think it'll last me another year.

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 18, 2012 1:06 PM (in response to dT.Tb)

    Should I be really worried about yellow tint on my screen?

     

    In a sense that you might not be able to tolerate it down the road? maybe.

     

    In a sense that it could get worse? Not really, since unlike IR, colors won't change noticably over time.

     

    I'd live with the Samsung if I were you.

  • dT.Tb Calculating status...
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    Oct 18, 2012 1:24 PM (in response to dvh2012)

    Mine is all yellow. The whole screen is yellow.

  • hmrl Calculating status...
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    Oct 18, 2012 1:53 PM (in response to mittense)

    I recieved my rMBP yesterday, got an LG. The Display is, as far as i can tell now, the best i´ve seen so far. Perfect whites, deep blacks, wow. I was following this thread for a couple of weeks, so i know that a lot of you guys on a LG are saying that the IR will show up sooner or later, even it´s not there from the start.

     

    This is what chipmunk tells me:

     

    Model introduced: 2012

    Serial number: ----

    Production year: 2012

    Production week: 41 (October)

    Group1: MacBook

    Group2: Pro

    Generation:

    Machine Model: MacBookPro10,1

    CPU speed: 2.3GHz/2.6GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: BTO

     

     

    Do we have people here who have no problems with their LG?

     

    // Offtopic: I´ve gotta say that i love the screen, but the performance of the UI Animations makes me think about sending this one here back to apple, and stay on my 2011 Air. I cant understand how they can roll out a machine with such an (for the resolution) obviously underpowered hardware... I´m a graphic designer, purchasing apple machines since 1999 and i´ve never been that disappointed...

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 1:58 PM (in response to @nt)

    @nt wrote:

     

    Currently Being Moderated
    Oct 18, 2012 9:38 AM (in response to @nt)

    @nt wrote:

     

    Hi guys.  I am still on the fence about the burn in issue.  I have MBPr that also has some slight IR.  Week 41, Still within 14 days.  I found some that is somewhat interesting.  I looked at both manufactures sites regarding IR and both address it.  What I take from both of these articles is that IR can potentially be on both models and is not defective.  This seems to be one one drawback to this technology but is not defective.  Check this out

     

    Samsung

    http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00001261&fm _seq=1429

     

    Although much less susceptible than Plasma TVs, LED TVs are still subject to screen burn in (image retention). In general, you should avoid keeping a static picture (that is, a picture that contains no or few moving elements) or a picture with static elements (black bars, black borders, logos, etc.) on your LCD TV for more than two hours at a time. If, for example, you have your TV set to 4:3, and have black borders on the top and bottom, or on the sides, changing the picture size for a minute or two every couple of hours, say during commercials or in between shows, would decrease the chance of screen burn in. Reducing the brightness and contrast of the screen when it is displaying static elements will also decrease the chance of burn in.

    If you are using your LED TV as a computer monitor, the same general rule holds true: Avoid keeping a static picture or a picture with static elements (black bars, black borders, logos, etc.) on your LED TV for more than two hours at a time. Make sure you change the image on your screen periodically. Also, if you intend to leave your PC unattended for long periods of time, or you leave the same image on your screen while you work on other things for extended periods of time, you should set up a screen saver that goes on after about twenty minutes, or set up your monitor so that it turns off if unattended for more than twenty minutes.

    The advice above also holds true if you are using your TV to play video games. Avoid keeping a static picture or a picture with static elements (black bars, black borders, logos, etc.) on your LED TV for more than two hours at a time. Make sure you change the image on your screen periodically.

    Important: Burn in damage is not covered under warranty.

    Changing Picture Size If You're Watching TV For Long Periods of Time

    If you are watching your LED TV for an extended period of time, and you have black bars, black borders, etc. on the screen, it is a good idea to change the size of the picture occasionally if you can.

     

    Here's LG

    http://www.lg.com/in/support/product-help/doc-1342586678228-en-LGEIL

     

    IMAGE BURN OR IMAGE RETENTION

    Image retention is often due to static images left on the screen for extended periods of time. The result of this is known as Burn-In. Plasma televisions are the most susceptible to this issue due to the way the light is produced. It is normal to see a little image retention for a few seconds when changing channels or switching inputs and is not generally something to be worried about unless the image does not dissipate.

    Note: Image burn is not an issue covered under the manufacturer’s warranty as it is a preventable issue.

    http://faq.scs.lge.com/common/FileDownload.do?fileId=BD_N-1335350824562

    Preventing Image Burn-In

    Orbiter may help prevent image burn however it is best not to allow any fixed image to remain on the screen for an extended period of time.

    It is recommended that you enable the Orbiter feature as it only has a very minimal effect on the picture quality and tends to function unnoticeably.

    Note: LG LCD/LED televisions do not offer any preventative ways to remove image burn due to the risk being very rare with this type of technology however it is still important that you do not let a still image remain on the screen for more than an hour at a time.

    http://faq.scs.lge.com/common/FileDownload.do?fileId=BD_N-1335350824562

    Eliminating Burn-In

    There are two different ways to attempt to eliminate Burn-In on Plasma televisions:

    White Wash: White Wash attempts to remove ghost images from the screen. Use this feature sparingly. This feature should be used in 20-25 minute increments about every 1-2 hours. When this method is selected, a solid white screen will be displayed until it has been disabled. The solid white screen will try to burn the TV back to a solid screen state to remove any type of ghosting or image burn. After 20-25 minutes of use, disable the White Wash method and let the TV run normally for 30-45 minutes to see if the ghosting or image retention has been eliminated. If not, repeat this step a few more times.

    Color Wash: Color Wash attempts to remove any image retention that tends to only appear on certain colored screens. This method will constantly scroll several colors on the screen until disabled. This will attempt to reduce or remove any ghosting or image retention that appears during those colored screens.

     

     

    So what I take from both of these articles is that this type of technology is not designed to have static images on the screen for long periods of time.  The manufactures recommend to use some type of screen saver built into their screens.  This appears to be a characteristic to this type of technology rather than a defect.  Interesting...still on the fence though. 

     

    There's no "burn-in" happening. The "image retention" is temporary. As for LCD TVs, generally speaking, the images are almost always dynamic and they're just not used in the same was as computers are. Screen savers? They don't even belong in the converstation regarding the IR issue. Some people are experiencing image retention in a few minutes. Who sets their screen saver to come on in under 5 minutes and who sits with a static image on their screen (i.e. a CNN article for instance) and doesn't move the mouse to scroll down through the article? The average news article takes about 5 minutes to read. During that time, the entire image, except for the body of the text and maybe a few advertisements, is static. That's normal use. Articles, like the one's you've posted above, contribute almost nothing to the conversation and are largely irrelevant unless they're being cited as examples of what Apple is telling it's customers (i.e. IR is normal). Image retention, at least the kind many rMBP customers are seeing, is NOT normal. Period.

    

     

     

    Seems pretty relevant to me. 

     

    Image retention is often due to static images left on the screen for extended periods of time. The result of this is known as Burn-In. Plasma televisions are the most susceptible to this issue due to the way the light is produced. It is normal to see a little image retention for a few seconds when changing channels or switching inputs and is not generally something to be worried about unless the image does not dissipate.

    Note: Image burn is not an issue covered under the manufacturer’s warranty as it is a preventable issue

     

     

    Also...I think if you have the retention lasting longer than a minute then for sure take it in.  I had an image on for half an hour and switched to the gray background and it was gone in under a minute.  Not saying people aren't having real issues.  If it's sticking around for longer than a minute take it in.  Just wanted to point out that LG has addressed along with Samsung and Apple.  Seems like its the type of technology.  Hey when Plasmas came out we all knew they about the burn in damage that was possible and we still purchased.  Also, I notice all the pictures posted have gray backgrounds.  Do all of you really use gray?  I notice it only when I have a gray background.  In the end Apple has really anal customers.  I know this because I am one of them.  They catered to the perfectionist consumer for many years so I understand all of your concerns because I have them also.  I think this issue will improve as the technology improves but as far as all LG's being defective due to minor IR...I think its just the nature of the tech.  If you don't like the non retina macbook is still an awesome machine. 

     

    And as far as who sets the screensaver for 5 mintes...probably people who don't want to be bothered by image retention.  Think about it.  You don't want IR.  LG and Apple recommend and screen saver.  Don't want the screensaver?  Well try not using the gray background.  Don't want to use the gray background? Then grab the non retina macbook.  Don't want to grab the non retina?  Then play the LG Sammy switching game.  Sammy screens are yellow?  Get rid of the machine.  Doesn't really seem like there's any solution for some of you.  LOL!   

    The background choice has nothing to do with whether or not your rMBP displays retains the image, it simply reveals it. I didn't think it would be a big deal either, until it got worse and I was seeing text on photo desktop backgrounds and other apps. The main issue here, and the reason people keep returning their machines to try and get a Samsung display is because (A) within 14-days of your purchase (actually, even more time if you wait until the last minute to send it back) you have 100% say in the matter and (B) even if you don't have IR on your LG display now, you have no idea if you will get it later or not. I'm sure that some Samsung displays have their issues, but they seem to all be "right out of the box" problems, unilke the LG's. I love my Samsung display and I wish that every one of you could get one this good. You certainly deserve it, because that's what you paid for. In fact, you deserve more. Apple should give each of us a coupon for Apple software as a reward for being their guinea pigs. We've earned it.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:03 PM (in response to ulquiorra)

    ulquiorra wrote:

     

    hihhhh2012-10-18 07.36.00 pm.jpg2012-10-18 07.37.25 pm.jpg2012-10-18 09.18.16 pm.jpg

    i changed from LG to samsung and am getting something like that times to times? is this a problem?

    even if it is they wont change it just by shawing them this pics :/ right?

     

    plz help me. should i worry or not ?

    what to do ?

    I very occasionally saw this with my LG display, but I haven't seen it with my Samsung yet. I think it's a software issue that is not display-specific. They'll figure it out.

  • @nt Calculating status...
    Currently Being Moderated
    Oct 18, 2012 2:04 PM (in response to hmrl)

    Currently Being Moderated
     

    Re: MacBook Pro Retina display burn-in?

    Oct 18, 2012 1:53 PM (in response to mittense)

     

    I recieved my rMBP yesterday, got an LG. The Display is, as far as i can tell now, the best i´ve seen so far. Perfect whites, deep blacks, wow. I was following this thread for a couple of weeks, so i know that a lot of you guys on a LG are saying that the IR will show up sooner or later, even it´s not there from the start.

     

    This is what chipmunk tells me:

     

    Model introduced: 2012

    Serial number: ----

    Production year: 2012

    Production week: 41 (October)

    Group1: MacBook

    Group2: Pro

    Generation:

    Machine Model: MacBookPro10,1

    CPU speed: 2.3GHz/2.6GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: BTO

     

     

    Do we have people here who have no problems with their LG?

     

    // Offtopic: I´ve gotta say that i love the screen, but the performance of the UI Animations makes me think about sending this one here back to apple, and stay on my 2011 Air. I cant understand how they can roll out a machine with such an (for the resolution) obviously underpowered hardware... I´m a graphic designer, purchasing apple machines since 1999 and i´ve never been that disappointed...

     

     

     

    Week 41.  LG Display.  Looks amazing.  IR when using a gray background and image is static for close to 5 minutes.  IR disappears under a minute.  Leaning towards keeping.  The display really looks amazing.  I have had it since 10/08.     

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:04 PM (in response to dT.Tb)

    dT.Tb wrote:

     

    Mine is all yellow. The whole screen is yellow.

    Can you post a photo? I know it won't capture the problem perfectly, but it would help to get an idea of what you're saying. Take one picture of it this web page with your default calibration profile and then another picture with your new Spyder 4 Pro calibration profile.

  • @nt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:11 PM (in response to Canuck1970)

    So Canuck1970...I see what you are saying.  I'm going to put in a request on the 13th day for a refund and we have an additional 14 days to send it back right? (ordered online)  Sounds like a good idea.  I will hold off and see if it gets even worse.  Thanks for the info! 

  • armin n Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:18 PM (in response to Loooogic)

    which dealer is this? please let me know which one in oslo this is.

  • hmrl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:23 PM (in response to @nt)

    did you have IR from the start, nt?

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:25 PM (in response to @nt)

    @nt wrote:

     

    So Canuck1970...I see what you are saying.  I'm going to put in a request on the 13th day for a refund and we have an additional 14 days to send it back right? (ordered online)  Sounds like a good idea.  I will hold off and see if it gets even worse.  Thanks for the info! 

    I'm not sure exactly how much time you have from the day you start the return process (i.e. no later than day 13) and the latest possible time in which you have to ship it to Apple (1 week? 2 weeks?). You'll need to look into that and verify that for yourself.

  • @nt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2012 2:43 PM (in response to hmrl)

    Yes I did but barely.  I needed to do the test in order to see it.  I kind of wish I never stumbled upon this thread.  LOL!  I would have never noticed it.  Called Apple twice and they said some retention is normal from this type of technology.  I have an appointment at the genius bar but I am thinking about cancelling because it's really hard to see.  If they say they can replace it then I'll give it a shot.  If not and if it really starts to bug me I might return it.  the display is really amazing and if I read apples response in regards to IR and left it at that I would have been good but this thread has me literally going crazy. 

     

    Also, let me add...the apple rep was more than helpful.  They said they totally understand that I paid a good amount of money for a top product and to return it if it doesn't meet my needs and that they have options for me when I go to the genius bar.  I'll get and post once I get back on Saturday to let you know what they recommend. 

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