TS3742: OS X: About kernel panics

Learn about OS X: About kernel panics
teoruz
Level 1 (4 points)
Wireless

Q: RAM tested good, Apple techs tested for hard-dr/logic board issues, nothing, OS X was reinstalled wth clean internal hard drive.. Still having these **** kernel panics ! char

RAM tested good, paid Apple techs 100$ and they tested it for hard-dr & logic board issues, they told me nothing came up ! then OS X was reinstalled with clean internal hard drive..

 

Still having these **** kernel panics !

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 5, 2012 11:14 AM

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teoruz

Q: RAM tested good, Apple techs tested for hard-dr/logic board issues, nothing, OS X was reinstalled wth clean internal hard drive.. ... more

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  • by WZZZ,

    WZZZ WZZZ Oct 18, 2012 2:43 PM in response to teoruz
    Level 6 (13,112 points)
    Mac OS X
    Oct 18, 2012 2:43 PM in response to teoruz

    Kernel Extensions in backtrace (with dependencies):

     

             com.digidesign.mbox2.driver(7.4.2f1)@0x37058000->0x37079fff

    loaded kexts:

     

    com.digidesign.mbox2.driver    7.4.2f1

     

    That .kext is still showing as loaded.

     

    Bring it back to Apple and show them the panic log.

  • by teoruz,

    teoruz teoruz Oct 18, 2012 4:53 PM in response to WZZZ
    Level 1 (4 points)
    Wireless
    Oct 18, 2012 4:53 PM in response to WZZZ

    What would Apple do ? Already broguht it 6weeks ago... they didnt d all this stuff ive been doin   

  • by WZZZ,

    WZZZ WZZZ Oct 18, 2012 5:03 PM in response to teoruz
    Level 6 (13,112 points)
    Mac OS X
    Oct 18, 2012 5:03 PM in response to teoruz

    They might now have a better idea what to do. You need to get someone into this hands-on who knows what they're doing. You need to get rid of that mbox.driver. Show them the logs; they'll know how to get rid of it. Sorry, but I'm out of ideas and don't know what else to say.

  • by teoruz,

    teoruz teoruz Oct 18, 2012 11:34 PM in response to WZZZ
    Level 1 (4 points)
    Wireless
    Oct 18, 2012 11:34 PM in response to WZZZ

    They might, but they will for sure ask me for another 80E so I feel i did more work from this thread

  • by WZZZ,

    WZZZ WZZZ Oct 19, 2012 6:18 AM in response to teoruz
    Level 6 (13,112 points)
    Mac OS X
    Oct 19, 2012 6:18 AM in response to teoruz

    If they charged 80 Euros (and that sounds outrageous and exorbitant if all they did was test it for ten minutes at the front desk) they shouldn't charge you again. They should have looked at the panic logs. It's absolutely clear from those where the problem is. 

     

    If they want to charge you again, speak to the manager and politely inform him or her of the history. If they refuse and still want to charge you a second time, then call customer service at Apple and explain what's been going on.

     

    In the meantime, I would contact DigiDesign or whoever the developer is and inform them of the continuing KPs. Ask them if there's some resolution besides a complete uninstall, which you may have to do if it comes to it. Ask them how to completely uninstall.

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