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iPhone 5 time and date issues

120361 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • trisha982 Calculating status...
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    Oct 19, 2012 7:26 AM (in response to Hyperyellow)

    I also have had this issue since a few days after I received it on Sept 21st. I have done restores, resets, etc. The only thing that works is turning off LTE. My date and time would go back to Sept 21 or 22nd everytime it switched, until Tuesday when it turned back to October 13th, so there is not a consistant range that it reverts to.

     

    I turned auto date and time off and tried manual.. NOPE, still changes.

     

    I read on here to turn off LTE and 3 days no issues!!! That is the longest I have gone with out having to do the airplane mode on/off trick to get the time to adjust.

     

    Please Verizon or Apple fix this issue

  • debi611 Calculating status...
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    Oct 19, 2012 7:38 AM (in response to Hyperyellow)

    My iphone 5 is also losing the time. Yesterday it said it was Sept. 17 and the time was an hour early. This morning the date was correct but the time once again was an hour early so my alarm clock did NOT go off. What's up with this? Also I am on Verizon and live in Indiana.

  • Adamahaz Calculating status...
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    Oct 19, 2012 8:01 AM (in response to Adamahaz)

    Sorry guys its settings,general, cellular,roaming, international CDMA off. I have tried all other ways described in this forum. The only one that has worked was the LTE off. I am testing this new possible fix and the LTE is on with this setting. So far so good.

  • cmil1212 Calculating status...
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    Oct 19, 2012 8:09 AM (in response to Gbrockway)

    Another in Louisville, KY.  One iphone 5 user who lives near Shelbyville has had this problem since day one.  She was in Lexington in the hospital for a week.  Happened daily in both places.  In addition, she had problems calling out often getting "circuits are busy."  Swapped out phones at Apple store and still happens.  Both areas were probably weak LTE.  It's 3G in her home. 

     

    When we visited in Shelbyville, it happened to wife's iphone 5.

     

    My wife and I live in Hardin Co and use extended LTE from Bluegrass when in home area.  I've had no problems with time or date since day one.  My wife's iphone has had it twice now.  Once in shelbyville and just this morning at Ft. Knox. 

     

    Swapping phones out doesn't help.  Restores don't.  It's a wait on Apple and Verizon to provide a fix.  The more exposure we can get with blogs and media, hopefully it will get addressed.  Makes me wish Verizon was getting Nokia 920.  We're new Verizon customers from AT&T.  We've never had this kind of problem. 

  • PhilxLatio Calculating status...
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    Oct 19, 2012 8:19 AM (in response to Adamahaz)

    I've tried this already and time and date changed on me within about an hour

  • Gbrockway Level 1 Level 1 (0 points)
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    Oct 19, 2012 8:32 AM (in response to PhilxLatio)

    good news, I just got a phone call from a Data Sales Manager with Verizon who was following up on my ticket. He explained that the issue has been escalated. He did indicate that it was an issue that Apple was going to be providing a patch for. As I told him, and as has been said here ... I'm just glad they've acknowledged the issue and are working on it.

     

    From an IT guys perspective(mine), let me say that this is one of those things that is a headache to troubleshoot. People have mentioned, and no one has offered any contradiction, that no one has actually SEEN the date/time in the process of glitching. IF YOU DO PLEASE make a very detailed note about it and call up verizon. That may be a golden key for whomever is trying to figure this out. Trying to track down exactly what is happening can be a very difficult task. Granted there's people who're way more knowledgable than I who are responsible for resolving things like this.

     

    The best thing any of can do is to continue to call in periodically to express that the problem still exist, if there are any account credits to be provided, a log of call-ins is the best foundation for requesting money back.

     

    that's my PSA... thanks

  • Adamahaz Level 1 Level 1 (0 points)
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    Oct 19, 2012 9:35 AM (in response to PhilxLatio)

    Sorry it didnt work. Im just trying like everyone else lol...  So far LTE off seems to work....

  • chrisfromdavis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2012 9:40 AM (in response to Adamahaz)

    And I am still 24 hours Date/Time stable with Auto Set off only (in Norcal).  While others report that has not helped.  Wierd. There seems little doubt LTE is the issue.  Just wonder it the comment from the Verizon rep about needing to keep LTE on to recieve any patch Verizon might issue is real or not.

  • Rockyrikoko Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2012 10:52 AM (in response to Gbrockway)

    It happened to me while I was using the phone on October 2nd... This is what I posted

     

    "I picked it up to look something up online... when I woke it up and hit the safari icon it froze up and went black for about 3-4 seconds... When it came to it was the wrong time/date... safari never opened"

     

    https://discussions.apple.com/thread/4347494?start=90&tstart=0

  • shaunaminden Calculating status...
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    Oct 19, 2012 11:17 AM (in response to Hyperyellow)

    Same issue. Verizon iphone 5. Time and date go back multiple times a day to nearly a month ago - Sept 21. Problem just started a couple days ago and is getting progressively worse. In SF Bay Area.

  • Builder1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2012 11:48 AM (in response to Hyperyellow)

    I'm not sure if anyone else has noticed this but the time and date issues are more than just an inconvenience or disruption for the alarm clock feature. When the time is wrong it affects all the vital functions of the phone. When my time/date is wrong, I cannot send or receive messages, texts or emails. Email seems to be affected the most. Even after the time goes back to normal, my emails will not load. I just get the "spinning wheel" forever! I must reboot my phone in order to force it to load new messages. All will work fine again until there is another time glitch. In hopes that Apple and Verizon are following these posts, I just wanted to reiterate that this is more than just a nuisance, it can render the phone completely useless. As advised by Verizon tech, I occasionally switch back to LTE to check for updates, but most of the day I keep it on 3G in order to maintain reliable phone function.

  • Indy7778 Calculating status...
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    Oct 19, 2012 11:54 AM (in response to Hyperyellow)

    I can't believe this hasn't made national news. Too bad none of us have a connection to USA Today.  It's insane that no one wants to take responsibility for the problem.

  • Gbrockway Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2012 12:04 PM (in response to Indy7778)

    I think the extent of effect depends on how wrong the date/time is. On domain networks if the time is more than a few hours wrong a PC will not authenticate with the servers it might normally does. I wouldn't think cell phones would be very different. I've had my time go off as little as a hour and I was still able to text and surf. Other times though, it's been 12-14 hours off and I couldn't access internet, texting, etc...

     

    As far as making national news, from some of what I've heard the effect is not in 100% of verizon networks. There is a lot of variance in the underpinning of the cellular network. As in which backbone entities provide the trunk bandwidth, how old equipment might be on a particular tower, or in an area of towers. Without knowing any of the details of how it all actually fits together, I'm willing to bet that there is a particular combination of circumstances that allow/cause the issue to happen. I'm mostly guessing...

  • chrisfromdavis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2012 12:13 PM (in response to Hyperyellow)

    Hi all.  Thought you might like to know that PC Mag has picked up the story.  The media attention is getting more prominent.

     

    http://www.pcmag.com/article2/0,2817,2411186,00.asp

  • Jim Schroeder1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Oct 19, 2012 12:18 PM (in response to Hyperyellow)

    I'm seeing this as well.  I think I figured out what is going on.  If the phone cannot, for some reason, connect to the VZW network to get the Date and Time it will revert to some other Date and Time, which I'm guessing has something to do with it's manufacture date and time (for me it's Sept 26 around 2:45PM).

     

    When my phone exhibits this issue it always is when signal strength is low or non-existent for some time and seemingly the phone is unable to retrieve the data/time data from VZW.  If I walk over to the window of our lab where the signal is better then wait for a minute the date and time will return without having to do anything else.

     

    I hadn't seen this problem until yesterday but, then again, I haven't been working in the lab where signal strength is low since I got the iPhone 5 and yesterday was the first full day of work in the lab for some time.  Mostly everywhere else I go the network gives me strong LTE or 3G connection.  Must be the fortress-like walls in that room.

     

    The fix would seemingly be simple, retain the date and time even during connection loss and update it when a connection is available next.

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