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The iPhone 5 uses Cellular Data over WiFi?

448493 Views 1,054 Replies Latest reply: Mar 19, 2014 11:16 AM by truerock RSS Branched to a new discussion.
  • millerj826 Calculating status...
    Currently Being Moderated
    Oct 19, 2012 1:03 PM (in response to DJPlayedYA)

    I just received my new iphone 5 from Verizon on Tuesday evening.  As of Friday midday, I have already used over 1GB of data.  On my old Droid phone, I barely used 2GB a month. 

     

    My data habits have not changed with the new phone.  I spoke with Verizon this afternoon and they said that it was my fault. I checked my phone and I am on Verizon 13.1.  It sounds like the majority of people with this problem are on AT&T, but is anyone with Verizon still having this problem.

  • teech79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 19, 2012 2:18 PM (in response to millerj826)

    Verizon user and there are a lot of us with this issue. I spent last Saturday on the phone with them and then Apple. This a.m. I reset my data at 6:30 the phone was laying on my desk while I was cleaning keyboards. I didn't use it at all. An hour later I checked and I had sent/received all sorts of data, even though I hadn't touched my phone and no one called, emailed or texted me.

     

    I called Apple immediately.....I'm going in tomorrow to get a new phone from the Apple store.

     

    Verizon/Apple/ATT know this is an issue.

     

    I will closely watch what goes on after I get my new phone.

     

     

    Ginger

  • Sk8Dreams Level 3 Level 3 (840 points)
    Currently Being Moderated
    Oct 19, 2012 3:23 PM (in response to Nestofc)

    I'm still on iOS 5.1.1, but I've been using DataMan Pro for a long time, and it has never crashed and has always been accurate. Give it a try, and for heaven's sakes, report your issue directly to Apple at http://www.apple.com/feedback/iphone.html

  • teech79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 21, 2012 7:47 AM (in response to DJPlayedYA)

    I went to Apple yesterday (Saturday) morning. I reset my data at 7:30 a.m. today, checked it at 8:55 a.m. I had turned off cellular data and this time it shows no usage. Which, it shouldn't as I didn't use the phone.

     

    So, I turned cellular data back on at 8:57 and checked it at 9:43. The phone HAS not been used in any way, shape or form. It has sat on my desk. My data usage is Sent: 3.0 kb, Received: 4.0 kb.

     

    I'm calling Apple again. This shouldn't occur. I know, I know I can turn off cellular data and that is what I've done again, but come on.

     

    Ginger

  • teech79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 21, 2012 10:37 AM (in response to teech79)

    About 30 minutes ago I got off the phone with Apple/Verizon. I worked with a Senior advisor at Apple who contacted a Senior tech at Verizon.

     

    It took awhile and a conference call. I had to restore my new phone and then Verizon flipped a switch so I was off their plan, then back on it. That seems to have solved the problem.

     

    So, now I don't have to turn off Cellular Data when I'm home. I'm watching it and nothing has been added to my data.

     

    HTH-

    Ginger

  • clarkkent27 Level 1 Level 1 (115 points)
    Currently Being Moderated
    Oct 21, 2012 10:40 AM (in response to DJPlayedYA)

    Yeah the problem is IOS 6. Just waiting for a FW update.

  • teech79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 21, 2012 10:59 AM (in response to clarkkent27)

    OK, this is what happened...my phone said that it was on 13.1 Verizon. It was, although the complete update to Verizon didn't take on my phone. When Mr. Verizon switched me off/on it took the complete 13.1 update. Now my phone usage hasn't changed a bit from when I completed my call to Apple/Verizon.

     

    Now, how to resolve your issue if you still have this.....call Apple. Tell them that there is a solution that was discovered this morning by a Senior Advisor/Verizon.

     

    On a guess your phone didn't take the complete update from your carrier. Which means you are missing a component to get it to work correctly.

     

    From what I was told Verizon didn't have an updated system for OS6 and now with 13.1 it should be ok unless you had an unknown (to you) hiccup when it was updating.

     

    Back up your phone first as it took a complete restore of the phone I got yesterday morning. So, in less than 24 hours I had to do the complete restore with Verizon turning off my data and on my data.

     

    HTH,

    Ginger

  • chazcron Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 21, 2012 1:50 PM (in response to teech79)

    Ginger, I'm glad this solved your problem, but 13.1 is only iPhone 5, I believe. This won't help those on iPhone 4 or 4S.

     

    Or AT&T, obviously.

  • Robert J McInnes Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 22, 2012 11:31 PM (in response to clarkkent27)

    MacRumours reports iOS 6.0.1 is well on the way, maybe will make it in time for shipment [not release] of "the new stuff" to be announced tonight [Australian Time]...

     

    Quote:

    BGR reports that Apple has begun carrier testing of iOS 6.0.1, the first bug fix update to iOS 6 since its release just over a month ago. According to the report, iOS 6.0.1 addresses several issues including...

     

    Improve Wi-Fi support [fix drop outs], fix cellular data not working in some cases, add a consolidated cellular data switch for iTunes Match, fix a bug that allowed access to Passbook pass details from the lock screen, and also finally fix the bug that caused Exchange meetings to be unexpectedly cancelled for the entire calendar invite group.

     

    Apple is reportedly also beginning testing of iOS 6.1, with the timing of that testing suggesting that the update is not likely to arrive in time for any of the new hardware launches over the coming weeks. It is also unclear what changes are included in iOS 6.1.

    UnQuote:

     

    Robert

  • MACximize Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2012 12:25 AM (in response to DJPlayedYA)

    I've been monitoring my usage for a month now. Yesterday I had a 4GB spike in cellular data usage. I think I've narrowed it down to streaming content from the Podcast App even though my "Use cellular data" was turned off in the Podcast preference under "Auto Download." I wonder how many of us have that Podcast App?

  • 5_string Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2012 8:32 AM (in response to MACximize)

    Was just about to ask this question...the same issue popped up for me today and Onavo is telling me "video/audio" is the biggest cellular data user (30MB). All I did today was listen to 1 pre-downloaded audio podcast on the podcast app. Seen this issue with Podcasts discussed on other forums too (although I also believe the cellular + wifi default is partly to blame when watching Youtube, etc. on wifi--my wifi at home is not the strongest in some spots, yet my videos seem to play without a glitch).

     

    I have deleted the podcast app and will try Downcast or some other alternative, just to be safe.

  • shthco Calculating status...
    Currently Being Moderated
    Oct 23, 2012 2:35 PM (in response to MACximize)

    Yesterday I also had a huge spike in cellular data usage, I also was using the Apple Podcasts app. I also had the "Use cellular data" option turned off as well. One thing I did notice, was when I would touch the down arrow, in the Podcasts app, to download a podcast, the podcast would actually get queued for download within the "iTunes" app. I also had "Use cellular data" disabled within the iTunes app too. However the iPhone 5 ignored these settings, and downloaded the podcasts over LTE anyways. My phone chewed through about 5 GB of cellular data yesterday, and I hit my data cap, incurring a $15 overage charge from AT&T.

     

    After several call with both Apple and AT&T today, the best option I have is to turn off cellular data, when connected to a wifi network.

  • Vidman321 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2012 2:43 PM (in response to shthco)

    I bought the iPhone 5 Verizon version knowing these issues.  My iPhone 4 was using extravagant cellular usage once I went to iOS 6 anyway.  I just turn off Cellular when I am on WiFi.  Inconvient and stupid....yes.

     

    Today, I had to take a trip out for 20 mins.  I turned on Cellular.  I did not use ANYTHING on the phone.  No email.  No phone calls (even tho that has no effect).  Just had it on in case i needed voice mail.  3.81 mb used doing nothing. 

     

    We can only hope Apple fixes this.  Maybe someone needs to start an FCC complaint.  It worked for me on the iPad 3 prepaid issue.

  • teech79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 23, 2012 3:49 PM (in response to Vidman321)

    Call Apple.....they will work with Verizon. This is what happened to me and I worked with both of them on Sunday to fix it. They now have a fix, but call. I no longer have to turn off data.

     

    Backup your phone first, then call them.

     

     

    Ginger

  • winstonsalemdude Calculating status...
    Currently Being Moderated
    Oct 24, 2012 8:51 AM (in response to teech79)

    My problem appears to be solved.  I deleted the Podcast App.  I no longer see any large data usage, whether on wifi or just cellular (AT&T).

     

    Your mileage may vary...fingers crossed!

    iPhone 5, iOS 6
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