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I have an Apple Configurator install that wont recognize an iPad when I attach it via USB.  I cant prepare it or refresh it.  It was supervised.  I get an error message that says "policy does not have correct profile data".  Please help!!!

2846 Views 12 Replies Latest reply: Jun 26, 2013 11:55 AM by mfurton RSS
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Jul 12, 2012 8:47 AM

I have an Apple Configurator install that wont recognize an iPad when I attach it via USB.  I cant prepare it or refresh it.  It was supervised.  I get an error message that says "policy does not have correct profile data".   At some point there was a mismatch between the profile on the iPad and the MAC server.  The profile on the MAC server has been deleted and the iPad has been erased and reset to default.  I need to be able to get Configurator to recognize this device to prepare it for deployment and issue Apps to it.   Please help!!

Mac Pro, Mac OS X (10.7.3)

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