1 24 25 26 27 28 Previous Next 721 Replies Latest reply: Jun 14, 2014 1:34 AM by JoLM Go to original post Branched to a new discussion.
  • 375. Re: iPhone 5 time and date issues
    Jim Schroeder1 Level 1 Level 1 (55 points)

    I'm seeing this as well.  I think I figured out what is going on.  If the phone cannot, for some reason, connect to the VZW network to get the Date and Time it will revert to some other Date and Time, which I'm guessing has something to do with it's manufacture date and time (for me it's Sept 26 around 2:45PM).

     

    When my phone exhibits this issue it always is when signal strength is low or non-existent for some time and seemingly the phone is unable to retrieve the data/time data from VZW.  If I walk over to the window of our lab where the signal is better then wait for a minute the date and time will return without having to do anything else.

     

    I hadn't seen this problem until yesterday but, then again, I haven't been working in the lab where signal strength is low since I got the iPhone 5 and yesterday was the first full day of work in the lab for some time.  Mostly everywhere else I go the network gives me strong LTE or 3G connection.  Must be the fortress-like walls in that room.

     

    The fix would seemingly be simple, retain the date and time even during connection loss and update it when a connection is available next.

  • 376. Re: iPhone 5 time and date issues
    Builder1 Level 1 Level 1 (0 points)

    I'm not sure if it is signal related. My time and date issues have often occured at home while my phone is on WiFi. That being said, if the time/date still rely on a signal from a cell tower, I always seem to have 4 or 5 "bars" of LTE cell signal strength while at home. WiFi or not, the problem seems to occur randomly even when I am in a good signal area.

  • 377. Re: iPhone 5 time and date issues
    chrisfromdavis Level 1 Level 1 (0 points)

    To follow on JS's comment.  Before turning off the Auto Set for Date and Time, the last time I saw this problem was when we lost cell connection at our office on a pretty windy day.  I noticed no cell service, got an error message about sending messages and noticed that the date and time had gone haywire again.  Interesting lead.

     

    Anyone else see any pattern like this?  I do note that others have reported more random day/time issues and not a set pattern of the phone showing one particular date and time.  Trying to think back to the handfull of episodes I had, I think I recall the phone always reverting to the same date and time in the past, but I am not entirely confident of that.

  • 378. Re: iPhone 5 time and date issues
    Adamahaz Level 1 Level 1 (0 points)

    Ok I have a question.. All I have been hearing is that this is a Apple issue... So I should tell my friend who just purchased a samsung galaxy 3 made by samsung and is having exactly the same issue  that he needs to contact apple so They can fix his Phone?

    He is on the Verizon Network... Now how can anyone say its a apple issue..

  • 379. Re: iPhone 5 time and date issues
    Gbrockway Level 1 Level 1 (0 points)

    obviously not... he should do as all of us (hopefully) have done... call verizon and make sure that it's documented. Here on the Apple forums there's going to be no support for a samsung device with a google operating system.

     

    My stance has always been that I'm very unconcerned who's fault it is... so long as people who can make a difference are working on the issue. If it's verizon's problem, if it's apple's problem, I hope they fix...

     

    I'd venture to quess that the people pointing fingers are either support reps with weak work ethics just trying to get the customer off the phone ASAP... as mention in a previous post of mine, you'll find those EVERYWHERE...  The other chance is tier 1 technicians who have no business trying to guess at what the cause is. Not because they might not be qualified, but because tier 1 is where a general announcement goes when the world is on fire, otherwise, they just answer the phone.

     

    If the issue is effecting android LTE devices, Verizon will begin hearing about it just as quickly. I was told just today that a report was released today showing higher profits due to more android devices being sold vs apple devices. Hopefully those people will call in and let tech support know what is going on.

  • 380. Re: iPhone 5 time and date issues
    wizitunes Level 1 Level 1 (0 points)

    Adamahaz, I have to agree with you. From what it seems, it's something to do with Verizon's LTE signal. I know of two people with the SG3 who are experiencing the same problem. So either it's a Verizon issue or Samsung copied Apple down to the LTE chip.

  • 381. Re: iPhone 5 time and date issues
    tollberg Level 1 Level 1 (0 points)

    I'm also inclined to believe it's a Verizon issue. It happened to me once that I noticed a few weeks ago when I missed an alarm, and then the past few days it started happening multiple times a day. Yesterday I turned off automatic date and time updating, then I manually went in an set the date and time even though it was correct at that moment. Since then I haven't had a repeat occurrence. 24 hours and still going strong.

     

    The real reason I think it's a Verizon problem is that there are some geographic commonalities in the responses I've been seeing. First there was a lot from Hawaii, then some from central IL where I am, and I think I also saw a cluster of Kentucky issues. This would make sense if there were certain cell towers that were having issues and causing this. But this is all wild guesses.

  • 382. Re: iPhone 5 time and date issues
    iPhone5 Lady Level 1 Level 1 (0 points)

    My Sprint iPhone 5 has had several repeated issues. 

    1) Incorrect Date & Time:  In the past 4 weeks, my iPhone 5 has suddenly had the date/time go back to a previous date (2 to 3 weeks prior) and display a random incorrect time as well.  Today was the 4th time it happened -- today is 10/19 and at 3:15 pm, my phone incorrectly displayed 4:30 pm and the date incorrectly said it was 10/3 (it went back 16 days).  The time and date was correct up to an hour before that -- all this while sitting at my desk with my phone in the same spot.  I have been checking it frequently to verify the date/time.  Yes, I can re-boot the phone or reset the network settings and fix it -- but if I were somewhere where there wasn't a different clock to check it against -- I would have no idea the time was wrong!  Never had that problem with my HTC Evo in 2-1/2 years. 

    2) Loses blue tooth connection:  Twice now my iPhone 5 has suddenly lost connection with my car's built in blue tooth connection -- I have to again, reboot the phone to make it reconnect.  I never had the problem with my HTC Evo either - not in 2-1/2 years. 

     

    When I called Sprint about 10 days ago, they said they weren't having any network problems -- so, who can fix this?  Is this an Apple issue or a Sprint issue -- I see Verizon folks having the same kind of problems which leads me to believe this is an Apple issue.  Is my phone defective or is there a generic problem with all the iPhone 5's that need to be fixed?  Help -- I need to know if I need to get a new phone or have them fix the one I have!  Thanks.

  • 383. Re: iPhone 5 time and date issues
    PhilxLatio Level 1 Level 1 (0 points)

    There have been other people reporting issues with the sgIII having the same issues with time and date not staying synced so I don't believe it's just an apple issue.

  • 384. Re: iPhone 5 time and date issues
    iPhone5 Lady Level 1 Level 1 (0 points)

    There are 3 Sprint iPhone 5's in my family -- every single one of them has this problem --- it is not just Verizon and Sprint -- my money is it is with Apple.

  • 385. Re: iPhone 5 time and date issues
    wizitunes Level 1 Level 1 (0 points)

    Sprint uses Verizon's network. Sprint has been leasing from Verizon for years.

  • 386. Re: iPhone 5 time and date issues
    Adamahaz Level 1 Level 1 (0 points)

    Its not just Iphone 5  guys its the samsung galaxy 3 as well and who knows what other phones.  if a iphone 5 and a samsung galaxy 3 are both having  the same issue. The only thing they have in common is NETWORK. I hate to see people wasting time taking phones back when I believe the phones are not the culprit. But who knows I am no expert but I feel like I do have common sense.

  • 387. Re: iPhone 5 time and date issues
    chrisfromdavis Level 1 Level 1 (0 points)

    Long time thread contributors--Have any AT&T users reported issues?  Seems like we have sufficient evidence here and on the Verizon thread related to this that Android phones are experiencing this issue.  Apparenlty Sprint runs on at least some parts of the Verizon network.  And not all iPhone owners in all areas are experiencing this problem.  (See the PC World Post).  Looks to be more and more an LTE issue.  I have to agree with Adamahaz.  Replacing phones is not fixing the problem.  We all need to call Verizon and start tickets...

  • 389. Re: iPhone 5 time and date issues
    mooredyl Level 1 Level 1 (0 points)

    My new iPhone 5 has been doing the same thing for 2 weeks now.

     

    Verizon

    Portland, OR

    16GB Black

     

    I called verizon when it first started happening, and the guy said he hadnt heard about the issue and suggested I turn "Set Date & Time Automatically" to "OFF"(It was previously on "ON"). That worked for a couple of days, then the time went incorrect again while "Set Automatically" was still "OFF" and since then I have set it to "ON" and "OFF" and it still periodically(3-4 times per day) goes back to an incorrect time, usually 11 hours and 15 minutes previous to the actual time.

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