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why has itunes match stopped working

622 Views 3 Replies Latest reply: Oct 21, 2012 6:15 AM by DenaliDad RSS
mentalmovieguy Calculating status...
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Oct 20, 2012 8:15 AM

i was uploading music onto itunes match this morning and everything was fine after i had finished i looked on my phone and iphone match had vanished now all i get it the cloud sign then no music

i have rest my phone and restored it and still nothing i cannot find anythiing on the threads that work please help.

iPhone 4S, iOS 6
  • Joe_Dawson Calculating status...
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    Oct 20, 2012 8:57 AM (in response to mentalmovieguy)

    I just had a 1 hour talk with applecare about this.  I was esclated through several levels. 

    They are not reporting an issue with the iTunes Match service but I can nolonger add a device to iTunes match and they have no idea why.

     

    I still have an open ticket.  But no known resolution... So I am betting it is a server side issue that Apple is not reporting.

  • Joe_Dawson Level 1 Level 1 (15 points)
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    Oct 20, 2012 12:06 PM (in response to Joe_Dawson)

    It is now working again... looks like what ever server at apple was broken has been fixed.

  • DenaliDad Calculating status...
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    Oct 21, 2012 6:15 AM (in response to Joe_Dawson)

    It is not working again. I have had problems syncing since iOS 6; when it does work, it is sporadic at best and always unpredictable. Most of the time, I cannot sync the many thousands of songs in the iTunes Cloud with any device; the result is that even songs I uploaded from legal CD's cannot be played on any Apple device.

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