1 Reply Latest reply: Oct 20, 2012 2:39 PM by Ralph Johns (UK)
alynley Level 1 Level 1 (0 points)

i am trying to use ichat and when I try to log in it says my account has been suspended bc of suspicious use...help

  • 1. Re: i am trying to use ichat and when I try to log in it says my account has been suspended bc of suspicious use...help
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    I would guess this is  an AIM valid Screen Name such as an Apple issued @mac.com account.

     

    I would also guess you travel to other countries.

     

    There have been several posts about @mac.com names and people who travel and use their Screen Name elsewhere having the name Suspended.

     

    Can you Log in here  https://settings.aim.com/ ?

    Is this where you saw the Suspended message ?

     

    For AIM issued name the answer is to change your Password as this tends to prove you own the account.

     

    This does not work for Apple IDs used as  AIM Valid Screen Names as AIM can't tell when the password is changed (They can only see it when you log in)

     

    AIM's Suspended Account page has an email (TOSGeneral@aol.com) on it to contact if your account remains Suspended.

     

    However you need to be very clear that you have an Apple Issued Name and that you know that resetting the password that works for AIM Names and that you would like them to reset the account.

    More recently this has been a sticking point.  It seems the Contact you get does not always know about the agreement that AIM recognises Apple Issued IDs as Valid Screen Names and that the AIM  servers can only view the passwords at specific times (or at least confirm them) so you changing it will make no difference and that they have to step in manually.

     

     

     


    10:39 PM      Saturday; October 20, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously