Currently Being ModeratedNov 14, 2012 5:43 AM (in response to Damonsmacaccount)
Just had the same issue, and found a link that resolved it. Came across your post, so thought of sharing it with you as well.
Not sure if you managed to find a solution, or you eventually got some one to make a video for you.
Anyway, try this... it worked for me. https://discussions.apple.com/thread/3222273?start=15&tstart=0