HT1277: Configuring Mail for your email accountLearn about Configuring Mail for your email account
Currently Being ModeratedOct 20, 2012 5:45 PM (in response to Rob1286)
Who is your eMail provider, the part after the @ sign?
In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?
Then click the Show Details button & Check again.
Currently Being ModeratedOct 21, 2012 6:27 AM (in response to BDAqua)
Hi, my provider is @telus.net
I did check the connection doctor and everything is green. It's strange that I have to quit mail and reopen it to get my emails. This worked fine until I switched over to imap from pop. It all works fine on my iPhone, I can send and receive mail with no problems, it's only my mac at home which can't seem to receive, it sends out email no problem.
Currently Being ModeratedOct 21, 2012 11:13 AM (in response to Rob1286)
Did you change the Incoming server to...
Incoming Mail Server: imap.telus.net
Instead of the old...
Incoming Mail Server: pop.telus.net
Is there 2 entries for telus incoming server?
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995
Currently Being ModeratedOct 21, 2012 11:52 AM (in response to BDAqua)
yes I did change the mail server to imap and the port numbers are correct now. I have noticed today that when I close the mail on my iPhone the mail comes through to my computer, so it seems it cannot appear on both my computer and iPhone at the same time, I have to close the iPhone to allow mail to my computer, seems odd? At least it's getting to my computer now.
Any thoughts on this?
Thanks so much for your help
Currently Being ModeratedOct 21, 2012 4:03 PM (in response to Rob1286)
Whew, sorry, no iPhone here to check what settings it might have.
Is the iPhone removing Mail, or do they all old ones come through if the iPhone is off?
If that's the case, my wild guess is that telus.net might only allow one connection at a time???