Joe Gramm
Level 5 (6,344 points)
iPhone

Q: iMac 1TB Replacement Program

I just got an email from Apple stating my iMac qualifies for the iMac 1TB Seagate HD Relacement Program. Oh boy, aren't I lucky   I have Time Machine and a CCC bootable clone backup. Is it as simple as cloning back my System onto the new hard drive. The Apple email says I need to start from scratch with the Install DVD that came with the computer. What's the best proceedure.

iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.2), IOS6, Apple TV2, Airport

Posted on Oct 19, 2012 6:15 PM

by babowa,Solvedanswer
babowa babowa
Level 7 (32,103 points)
iPad
A:

As far as I know, Nvidia makes graphics cards, not hard drives. Are you sure you checked here:

 

Screen Shot 2012-10-19 at 7.02.05 PM.png

 

@ abrody - They usually do not restore or backup your data - but that shouldn't be necessary; most people do have bootable clones or TM backups (or they should).

 

I've restored a clone to an internal; if an OS is installed on the new one, simply use TM to restore or, upon first setup, use Setup Assistant. I will most likely simply boot from my external clone, wipe the new internal drive, and clone my system back. That would be my preferred method.

 

I also received an email; I will call Apple to ask if it can be done in house since I have Applecare and in home service is included. If I have to take in the machine, I don't know that I would trust them with my SL install disks - I'd need to talk to them about it because I don't feel comfortable giving my disks to a repair place.

 

For anyone: remember to wipe the disk before it is replaced; you have no idea where that disk will go and who will have access to it......

 

Edit: I see you posted your HD info and it does say Nvidia - that is strange, especially since your hard drive also starts with ST which is Seagate.

Posted on Oct 19, 2012 7:14 PM

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Joe Gramm

Q: iMac 1TB Replacement Program

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  • by Lane17,

    Lane17 Lane17 Oct 21, 2012 1:19 PM in response to babowa
    Level 1 (0 points)
    Oct 21, 2012 1:19 PM in response to babowa

    I made an appt. for Monday to bring it in. They had plenty of time slots. I have everything backed-up. I guess I have to repurchase some of the apps. I don't see them on TM. My biggest concern is packing it up for the trip to the store. Bubblewrap.

  • by baltwo,

    baltwo baltwo Oct 21, 2012 1:27 PM in response to Lane17
    Level 9 (62,256 points)
    Oct 21, 2012 1:27 PM in response to Lane17

    You might want to consider cloning your current installation onto an ext FWHD. That will retain everything as it is now. Also, call them back and see if they'll do an onsite replacement. That's standard if you're within 50 miles of the store. That way, it's only out service for an hour or two and you don't have schlep it to them.

  • by Lane17,

    Lane17 Lane17 Oct 21, 2012 2:10 PM in response to baltwo
    Level 1 (0 points)
    Oct 21, 2012 2:10 PM in response to baltwo

    Thanks baltwo,but they said they don't do onsite here. Anyway I can browse the iPhone 5 while there.

  • by baltwo,

    baltwo baltwo Oct 21, 2012 2:23 PM in response to Lane17
    Level 9 (62,256 points)
    Oct 21, 2012 2:23 PM in response to Lane17

    You're in Maryland and within 50 miles of that repair station? If so, I'd check again. Alternatively, if the machine's covered under the AppleCare protection plan, then use that.

  • by babowa,

    babowa babowa Oct 21, 2012 2:33 PM in response to baltwo
    Level 7 (32,103 points)
    iPad
    Oct 21, 2012 2:33 PM in response to baltwo

    Unless Apple is doing it as a goodwill gesture, onsite is not included in the regular warranty or a recall, only if you have Applecare. So they may offer it on a case-by-case basis, but it is not generally part of the regular warranty or a recall. I'm quite sure of this because I asked them; as I said, they may make exceptions, but not generally.

  • by baltwo,

    baltwo baltwo Oct 21, 2012 2:40 PM in response to babowa
    Level 9 (62,256 points)
    Oct 21, 2012 2:40 PM in response to babowa

    Lane17 said they don't do onsite there, which I took be a blanket assertion. That's why I asked for clarification and mentioned the ACPP.

  • by babowa,

    babowa babowa Oct 21, 2012 2:43 PM in response to baltwo
    Level 7 (32,103 points)
    iPad
    Oct 21, 2012 2:43 PM in response to baltwo

    Ahh, thanks.

  • by baltwo,

    baltwo baltwo Oct 21, 2012 2:54 PM in response to babowa
    Level 9 (62,256 points)
    Oct 21, 2012 2:54 PM in response to babowa

     

     

    FWIW, it's raining here. Reminds me of your location. 

  • by babowa,

    babowa babowa Oct 21, 2012 3:20 PM in response to baltwo
    Level 7 (32,103 points)
    iPad
    Oct 21, 2012 3:20 PM in response to baltwo

    Hey, right this minute, we are having 5 minutes of sunshine.....  other than that, yes, fall has descended upon us after an unprecedented dry summer ( 3 mo = not a drop of rain).

  • by Lane17,

    Lane17 Lane17 Oct 21, 2012 4:03 PM in response to baltwo
    Level 1 (0 points)
    Oct 21, 2012 4:03 PM in response to baltwo

    I don't have AppleCare. I've never had a problem. But, I'm backed up and packed up. I hope I don't have to leave my iMac over nite. It hasn't been away from home before.lol.

  • by baltwo,

    baltwo baltwo Oct 21, 2012 4:13 PM in response to Lane17
    Level 9 (62,256 points)
    Oct 21, 2012 4:13 PM in response to Lane17

    IMO, the AppleCare Protection Plan's the best insurance policy available for desktop machines. I can only suggest that if the machine's less than a year old, then get it.

  • by a brody,

    a brody a brody Oct 21, 2012 4:16 PM in response to baltwo
    Level 9 (66,876 points)
    Classic Mac OS
    Oct 21, 2012 4:16 PM in response to baltwo

    Careful, don't call it an insurance policy.   It does not cover against accidents.  A warranty it is, but it is no insurance policy.

  • by baltwo,

    baltwo baltwo Oct 21, 2012 4:26 PM in response to a brody
    Level 9 (62,256 points)
    Oct 21, 2012 4:26 PM in response to a brody

    Point taken. Won't cover a machine destroyed in a fire or earthquake, but does cover any hardware failure during normal usage. It replaced my 27" display and the failed 1 TB HD.

  • by Joe Gramm,

    Joe Gramm Joe Gramm Oct 21, 2012 5:07 PM in response to baltwo
    Level 5 (6,344 points)
    iPhone
    Oct 21, 2012 5:07 PM in response to baltwo

    Just to clarify what I said earlier. I talked to Apple Tech Support on Friday, not sure if it was AppleCare. I got connected by calling the closest Apple Retail Store and ended up choosing "Tech Support" from the phone Menu. That connected me to Apple Tech Support and not the retail store.

     

    What I was told is Apple would set up in house repair even though I didn't have AppleCare, but it would take longer than if I brought the iMac in. They also indicated it would not be Apple fixing it, rather a local certified repair center.

     

    I'm going to call back on Monday, but would it make a difference to any of you knowing it would be a certified repair center vs Apple.

  • by babowa,

    babowa babowa Oct 21, 2012 5:21 PM in response to Joe Gramm
    Level 7 (32,103 points)
    iPad
    Oct 21, 2012 5:21 PM in response to Joe Gramm

    Most repairs are done by an independent authorized repair place - unless you send your Mac to one of Apple's repair centers (one is in TN). So, if the repair is done locally, it will be done by someone Apple contracts with. Glad to hear they're willing to do in house even though you don't have Applecare. By the way, Apple support covers all repairs - there is no special number for Applecare; if you call up with a problem, they will ask for your serial number and they will know if you are covered by Applecare, the regular warranty, or if they can charge you for a support call.

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