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HT1918: iTunes Store: Changing your payment information

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HT1918 forgot answers to security questions

132 Views 2 Replies Latest reply: Oct 22, 2012 9:03 AM by Velskud RSS
Maze23 Calculating status...
Currently Being Moderated
Oct 22, 2012 8:43 AM

How do I retrieve or edit the answers to my security questions?

iPhone 4
  • jcarvajal Level 2 Level 2 (150 points)
    Currently Being Moderated
    Oct 22, 2012 9:01 AM (in response to Maze23)

    To edit the answers to your security questions go to:

     

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/directToSignIn?loc alang=en_uk

     

    Log in using your Apple ID and password

     

    Click on "Password and Security"

     

    Click on send reset security email

     

    and follow the instructions.

  • Velskud Level 3 Level 3 (545 points)
    Currently Being Moderated
    Oct 22, 2012 9:03 AM (in response to Maze23)

    If you forgot the original answers, you won't be able to reset them manually.

    Usually you will need to contact iTunes store support but this workaround may help:

     

    -On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

     

    - Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

     

    - Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.

     

    - At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

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