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AppleTV and HDCP error

51514 Views 77 Replies Latest reply: Apr 19, 2014 12:33 AM by SS_Apple RSS
  • Nina24 Level 1 Level 1 (0 points)
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    Jul 24, 2012 7:52 PM (in response to IsraelJM)

    I have tried all the options above with no sucess. It happenned after the last software update. It had happenned before and suddenly it worked again. Now nothing works, I can not watch even previously purchased videos.

  • yvr2lax Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 5, 2012 11:08 PM (in response to IsraelJM)

    I had this error message with both iTunes contend and video from my iPhone 4S. I also could not get 1080p as an option in the TV Resolution menu. A new Dynex DX-AV008 DVI cable from Best Buy solved my problem.

  • jp96025 Level 1 Level 1 (0 points)
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    Sep 19, 2012 7:19 AM (in response to Nina24)

    Sept,19 2012, I have HDCP error after swapping HDMI cables. Newest cable is braided wire made by Phillips company purchase 8 months ago at Riteaid Pharmacy store. It caused HDCP error trying to play Netflix. SOLVED by swapping HDMI cable end for end. I removed the HDMI cable from Apple TV and reinserted twice, without any success. But, by removing entire cable from the Apple TV and from the TV and swapping the cable ends putting the end from the TV into the Apple TV then putting the end that was in the Apple TV into the TV, this SOLVE my HDCP error. Good Luck to all who have this problem jp96025.

  • robocub1 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 28, 2012 5:02 PM (in response to IsraelJM)

    I am having the same issues however it only seems to be when I stream via AirPlay from an iOS device running iOS6 and playing from the new independant Podcasts app.


    The only 2 variables in my situation are that I changed out my HDMI cable with a newer one and I updated to iOS6. I have since replaced my original older HDMI cable but alas I still got the HDCP error while steaming from the iOS6 Podcasts app. Music will play for a minute and then just stop. When I turn on the TV, I see the HDCP error on screen that everyone is getting.


    I do not have any issues streaming music from iTunes 10.7 on my MacbookPro (with intgrated Podcasts).

    I haven't had any issues (yet) with movies or Netflix from my ATV2.

    I don't have this issue when streaming from iOS6 iTunes or any other music or audio app (aside from Podcasts app).


    I've since reconnnected my old Airport Express and set it up for AirTunes. Music streaming from all apps works great now. Gotta love older tech.

  • Raulio79 Level 1 Level 1 (0 points)
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    Sep 29, 2012 5:39 AM (in response to csjoecho)

    Thanks csjoecho, I have changed the cable for a High-Speed HDMI cable and solved the problem.

  • Stephen Sandritter Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 4, 2012 4:27 AM (in response to jp96025)

    I'm guessing this is a fluke...  HDMI cables do not function differently from one end to the other.  You've probably caused the same temporary "solution" that many of us have had plugging and unplugging our cables.  Give it a while, and I'm betting the problem will come back.


    I DO wonder about apple's intentions on this one.  I'm using an APPLE BRAND HDMI CABLE, and I'm STILL getting this problem.  If the true solution is to get a "High-Speed" cable, why hasn't apple been selling the correct cable with their products?!  Now, I've spend $60 on another cable, more than $1000 on a new TV, and I STILL have an appletv that's nothing more than an overpriced brick!  Come on, apple. 


    Stop screwing your shareholders!


    (and apple is intentionally being typed in lowercase to show the same disrespect for them that they are showing for us by ignoring our pleas for help and not supporting this)


    So sad, but Steve was the end of an era - I guess this just proves that they are finally on the decline

  • angryandannoyed Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 5:17 AM (in response to IsraelJM)

    I've had an Apple TV for around 3 years and been happy with it.  Two months ago I purchased the latest version and until last night it worked fine.  Last evening my wife and I decided to rent a movie, but on start up I got a message about a software update.  I decided to do the update immediately rather than later.  What a mistake that was.  We proceeded to rent a movie, but were unable to play it, getting that HDCP error.  Even worse, we could not play movies we had previously purchased via ITunes gettting the same message.


    I probably spent an hour and a half unplugging, restarting etc etc but to no avail.  So a brand new Apple TV which was working perfectly is now useless.  It is nothing to do with the cable.  It was as a direct result of the software update.


    After 90 minutes of pure frustration and increasing rage towards Apple, I dug up the orignal Apple TV and everything worked fine.  I have only used Apple products for the last 10 years but when a company whose products you have loved induces rage and frustration, then it is time to move on.  There is no point making beautiful boxes if the sofware on them isn't fit for purpose.

  • boobama1 Level 1 Level 1 (0 points)
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    Oct 13, 2012 12:10 PM (in response to angryandannoyed)

    I too have joined the community of users who are now having problems with Apple TV and the famous HDCP error.  Tried different cables, connecting directly to the TV, etc. but to no avail.  Seems to definitely be related to a handshake error with new TV's and a compatibility issue with the latest Apple TV update.  I've had this ATV2 for 3 years and the only common element is I have a new TV.  All other equipment works fine with the new TV. 


    Apple please fix as I am a loyal user -- iPads, iPhones, iMac's, MacBooks, and MacBook Pros are all in my household. 

  • HelpRubyApple Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2012 9:36 AM (in response to IsraelJM)

    We also get the HDCP error after doing the latest update. Apple please create another update so all out TV's work again.

  • HelpRubyApple Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2012 9:43 AM (in response to IsraelJM)

    We had a perfectly fine system working until you made us do this update. We should not have to go buy a new TV now. We have one of those big honking 200lbs TOSHIBA 46" TV's. I don't want to move it. Furthermore, if you are going to distribute an update, it should be manditore to let use users know that this new update might disable our older equipment. Some people don't move at the speed of light like you whipper snappers. Please put it back to the way it was.

  • Leeturn Level 1 Level 1 (0 points)
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    Dec 26, 2012 5:53 PM (in response to IsraelJM)

    I downloaded a lot of movies off icloud onto my Mac and iPad to AirPlay on vacation.  The cabin we stay in doesn't hav Internet but we brought a router and an appletvs to stream movies, well looks like we can't stream the movies we bought from our iPad because of this hdcp error o. A brand new projector hdmi cables and applet .


    If I purchas a movie I expect to be able to watch it.  I bought movies off icloud because of the convenience of watching at home and on vacation but if you go to a small quaint poor mans cabin your screwed


    This is crap

  • Luke229 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 8:49 PM (in response to IsraelJM)

    Im having the same HDCP play back issue, except it seems to be intermittent. some times netflix works some times not. how do i know what it is. i don"t have a clue where to start. Never been so disapointed with apple.

  • Luke229 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 8:53 PM (in response to IsraelJM)

    What bugs me most is that its so hard to get a hold of apple for any sort issue one person said the called apple 6 months ago and still haven't called them back. looks like they don't support anything they make, just let their customers hash it out on some BS community support! what the **** is that all about!

  • dchao99 Level 4 Level 4 (2,040 points)
    Currently Being Moderated
    Jan 4, 2013 2:24 AM (in response to Luke229)

    Of course, Apple would want you to make an appointment with one of their Genius's and make you drive to an Apple store. And while you are at their retail store, maybe you will buy something from them as well. LOL

  • SeanOg72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 13, 2013 3:07 AM (in response to IsraelJM)

    I have been getting the same error since the last update. I have found that if I go to Gerneral - Restart. This cures it every time. A pain but at least a temp cure until an update is available. Hope this helps others.

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