5 Replies Latest reply: Dec 26, 2012 9:50 AM by kdschevy
MaryGuayK Level 1 Level 1 (0 points)

I used to be able to touch the picture being sent to me via text and it opens and I see the picture.  Now, I touch the picture and it says "loading" (along with the image number and either ".jpg" or ".jpeg" and never loads.

 

I have to cancel, go back to the text message, touch the picture again, and save to camera roll and THEN go to camera roll and open the picture?

 

What's up? How do I fix this??


iPhone 5, iOS 6
  • 1. Re: iPhone 5 - cannot open pictures sent via text anymore
    gdgmacguy Level 6 Level 6 (19,155 points)

    Have you read the user guide and taken the suggested troubleshooting steps?  what exactly have you done thus far to troubleshoot your issue?

  • 2. Re: iPhone 5 - cannot open pictures sent via text anymore
    MaryGuayK Level 1 Level 1 (0 points)

    I read the user guide - I didn't see a troubleshooting section though.  I understand that to "save" a photo sent to me via text that I select it and say "save to camera roll", but I used to NOT have to do that.  I used to be able to tap the picture in the text (small view) and it would open up on my phone and THEN I could select whether I wanted to save it or not.  Suddenly that step is gone.  Sometimes I want to look at the picture bigger than the small version in the text, but I don't always want to have to save it to my camera roll first and then open it only to delete it when I'm done.  Seems a little silly to me.

  • 3. Re: iPhone 5 - cannot open pictures sent via text anymore
    hwyman3 Level 1 Level 1 (0 points)

    We are having same exact problem recently with our iPhone 5.   Until recently you could tap the small pic image sent via text MSG and it would enlarge to a full screen view with the option to save, delete, forward, etc.. Now it just stalls at "loading".   We don't have this problem with our iPhone 4.

  • 4. Re: iPhone 5 - cannot open pictures sent via text anymore
    Supershreve Level 1 Level 1 (0 points)

    I just had AT&T fix this issue in 3 quick steps.

     

    Contacted ATT via chat (att wireless support) and explained problem.

    1. They had me turn off my iphone
    2. After a brief time, they had me power back up
    3. Asked me to text myself a photo

     

    I was able to click on the photo and get the full version.  I was also able to do the same for the previously unaccessable photos that I had received.

     

    The ATT tech mentioned that the solution was "I just had to send a few updates and restart your network connection."

     

    I hope this helps.

  • 5. Re: iPhone 5 - cannot open pictures sent via text anymore
    kdschevy Level 1 Level 1 (0 points)

    Here is the best way to fix this issue.

     

    I just encountered the same issue. All you have to do is Power the iPhone off for a minute or so and Power back up and everything will be fixed.

     

    Simple Enough???

     

    That's how simple Apple is.