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Journal won't publish to iCloud?

16050 Views 84 Replies Latest reply: Jul 10, 2013 1:20 PM by Caibron RSS
  • hubilado Calculating status...
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    Oct 18, 2012 10:40 AM (in response to drfrot)

    Ditto....same EXACT scenario with my iPad and iPhone. The journal I was working with is fairly large (over 6000 photos after edits) so I was kinda concerned. I've asked (Apple Care) if one could revert to v 1.0 and the level II guy said he didn't know, but was refering that question to the engineers, as well. Sounds like the problem is real.

  • PadTheLad Calculating status...
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    Oct 22, 2012 3:21 PM (in response to lynjon1)

    Tried all the suggestions but no joy. Never had any issues before and now won't work on iPad (3) and iPod. First time to try to create a Journal since updating to iOS 6 so that may be a factor?

  • hubilado Level 1 Level 1 (0 points)
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    Oct 22, 2012 5:38 PM (in response to PadTheLad)

    Yes, I got a call yesterday from one of the level II techs saying it is now recognized as a problem. It has been sent to the engineering department and they expected to hear something by mid-week.  They also said that it was not possible on the iPad to revert to iPhoto v 1.0.

  • hubilado Level 1 Level 1 (0 points)
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    Oct 29, 2012 5:55 AM (in response to hubilado)

    I did hear back from the level II tech, the engineers wanted me to set up a test iCloud account to see if the publishing error occurred there, as well; it did. So it's back to the engineers who are, apparently, continuing to work on the issue.

     

    Just wondering how many of those who may have read these posts are having similar problems....?

  • drfrot Level 1 Level 1 (5 points)
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    Oct 29, 2012 7:00 AM (in response to hubilado)

    I'm still waiting to hear back from the 16th. Mind you, in the meantime I've had another iCloud-related problem escalated to the engineers (all 25gb storage being magically eaten up by invisible nothing)... the two could conceivably be related, so I'll wait patiently until then.

     

    G

  • PadTheLad Level 1 Level 1 (25 points)
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    Oct 29, 2012 7:09 AM (in response to drfrot)

    I have  the exact same problems. Can't publish a journal and icloud says 24 of 25 gbs being used. My backups total about 1gb. Spoke to Apple iOS specialist support who said the system showed him 1gb being used 24 gb free, so the exact opposite of what my devices say. Has said he will pass it up to the next level iOS people who normally take 2-3 days to respond. Will report what they say.

  • drfrot Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 29, 2012 7:13 AM (in response to PadTheLad)

    Oh hallelujah, I'm so glad it's not just me. I was on the phone with them for an hour the other day, with this same thing: at their end everything looks completely clear, and I am using less than 1gb of storage (having deleted all my backups in frustration!) and yet on all my iOS and OS X devices, I am using more than 24gb of iCloud storage, and keep getting warnings to delete stuff and make room.

     

    Something very fishy in iCloud land!

  • drfrot Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2012 7:23 AM (in response to drfrot)

    Spoke to Apple Tech again today. The Engineers can't resolve it yet (needless to say an update to iOS 6.0.1 did nothing), so they've taken complete control of my iCloud account in order to log in as me (rather than just looking at the back end of things).

     

    More to follow...

     

    G

  • hubilado Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 4, 2012 4:45 PM (in response to drfrot)

    I heard from Apple support a couple of days ago, also. Same basic news; 'the engineers have the informatioin and are still trying to figure out what's happening'. They (engineers) created a separate iCloud account and I created a new (SIMPLE) journal and tried to upload it to the "Test" account with the same old results.....spinning and spinning.

     

    I've been advised not to hold my brealth......while waiting for an answer; confidence inspiring, eh?

     

    I now really don't care about saving the journal for which I was originally so worried as I saved it to iTunes and uploaded it to a private site and it all runs there without any issues, but my concerns are that we are fairly soon heading out on another juncket and we'd sure like to be able to use the iPad for documenting our travels. If it happens, it happens, if not we'll use our MacBook and Sandvox; not as handy, but it works.

  • kevnmc Level 1 Level 1 (0 points)
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    Nov 4, 2012 4:55 PM (in response to hubilado)

    Two words for this fix... Adobe Revel!

  • hubilado Level 1 Level 1 (0 points)
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    Nov 4, 2012 5:17 PM (in response to kevnmc)

    I took a quick look at the Adobe product; it looks like a nice little app to store (for a fee) photos on your various devices, but iPhoto doesn't have any issues with that (at least for me) and I'm not too interested in that function. What's really nice about the iOS iPhoto app is the ability to create and upload journals using your photos and send that URL out to whomever you'd like to share the photos with. That, of course, can be done with a variety of other apps; e.g., Word Press, Sandvox, iWeb, etc. The storage of the photos after downloading from the camera can be done in a number of free storage sites; e.g., Google's Picasso or other fee based sites; e.g., Smugmug. It's the integration of the functions on iPhotos that makes it so functional.....when it's working; which brings us back to the curtrent issue.

  • PadTheLad Level 1 Level 1 (25 points)
    Currently Being Moderated
    Nov 9, 2012 3:45 PM (in response to hubilado)

    So they said to me to expect an update in 2-3 days. It's been 2 weeks now and … silence. My status bar has turned completely red now though. icloud.jpg

  • drfrot Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 9, 2012 11:53 PM (in response to PadTheLad)

    Yeah, me too. I often get a Saturday phone call from my caseworker (if only to tell me they're still working on it), so fingers crossed I’ll find out more today. They asked me to switch off iCloud on one of my devices completely (to be safe while they were tinkering) and its driving me bonkers now!

     

    G

  • drfrot Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 30, 2012 7:13 AM (in response to drfrot)

    Ok, so it's fixed (the iCloud storage problem, not the iPhoto Journal publishing problem, which remains*)

     

    But don't get your hopes up - this isn't something you can fix yourself. It requires intervention on Apple's behalf. Eventually, after handing over all control to the engineers, they decided the constantly enlarging iCloud backup was due to corrupt "Documents & Data" files from iOS.

     

    The steps they took me through were to go into

    • Settings > Pages
    • Settings > Numbers
    • Settings > Keynote

    on both of my iOS devices, and for each of these apps, switch the "Use iCloud" setting OFF

     

    I was then instructed to launch each app, choosing to "Keep files on device" when prompted (incidentally, all the iCloud documents I did have in these apps had disappeared once I'd done this - there was nothing to save! So if you're going to try this, BACK THEM UP first, or move them off iCloud and on to your device).

     

    And that was it... I was told to leave "Documents & Data" switched ON in the Settings > iCloud area, and then they purged the account, or suchlike. Within 48hrs my storage had gone back to close to zero (since I'd stopped backing up my devices to iCloud when this started).

     

    Unfortunately....

    1. This has done nothing for the original Journal publishing to iCloud issue
    2. A side effect of the iCloud "purge" is that all of my Mail Rules + Smart Folders + Signatures have been wiped out of existence. And even with all the relevant preferences files restored from backup, Mail stubbornly re-wipes them every time on launch. So I'm waiting another phone call to see if there's a way round this.

     

    *sigh* iCloud. It's eaten days out of my productivity. Is it ever worth it?

     

    G

     

     

    *sorry, this thread seems to have been hijacked!

  • PadTheLad Level 1 Level 1 (25 points)
    Currently Being Moderated
    Dec 11, 2012 1:34 PM (in response to drfrot)

    Anyone have any luck publishing a Journal yet? I haven't.

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