1 2 3 Previous Next 32 Replies Latest reply: Sep 10, 2013 6:15 AM by sverd
Seonie Level 1 Level 1 (0 points)

Since upgrading to ML I'm not able to edit or delete in Contacts (the old Address Book).  Any options under the Edit tab are greyed out and the delete key doesn't delete them either.  Is anyone able to help solve this problem?


MacBook Pro, OS X Mountain Lion
  • 1. Re: Cannot edit or delete in Mountain Lion Contacts
    Ferd II Level 7 Level 7 (23,435 points)

    Seonie,

     

    Go to Contacts>Preferences...>Accounts.

     

    What accounts are listed/enabled?

    /___sbsstatic___/migration-images/191/19132767-1.png

  • 2. Re: Cannot edit or delete in Mountain Lion Contacts
    Seonie Level 1 Level 1 (0 points)

    Hi Ferd II,

     

    Two accounts are listed - iCloud and On My Mac

    iCloud is linked to my email address

    On My Mac appears to be a "Local" nominated account and under Account Information there is only an option to Synchronize with Google

     

    Do you know what accounts should be listed/enabled?

     

    Thanks for your help

     

    Seonie

  • 3. Re: Cannot edit or delete in Mountain Lion Contacts
    Ferd II Level 7 Level 7 (23,435 points)

    Seonie,

     

    One of the best ways for you to proceed with this problem is to carefully follow the steps listed in iCloud: Troubleshooting iCloud Contacts.

     

    Since you are using iCloud, the iCloud account shoud be enabled, but you should be able to delete {-} and re-add {+} that account to refresh your iCloud data.

     

    The "On My Mac" selection cannot be deleted, but if you are not using Google, make sure it is not checked.

    /___sbsstatic___/migration-images/191/19133412-1.png

  • 4. Re: Cannot edit or delete in Mountain Lion Contacts
    Seonie Level 1 Level 1 (0 points)

    Hi Ferd II

     

    Thanks for this link, unfortunately it seems I don't have a problem with iCloud Contacts but rather with the contacts that are "On My Mac", and like you've already pointed out I cannot delete these.  Annoyingly, I can't even edit, delete or rename groups, not even new groups I've added since the upgrade aaarrrr!

     

    It seems this is a widespread problem especially with iPhones

     

    Any more suggestions?

     

    Thanks again for your help

     

    Seonie

  • 5. Re: Cannot edit or delete in Mountain Lion Contacts
    nol Level 1 Level 1 (0 points)

    Hi Seonie

     

    same problem here since upgrading to mountain lion. I can't change or edit a contact. I just re-installed mountain lion but the problem isnt solved.

  • 6. Re: Cannot edit or delete in Mountain Lion Contacts
    Seonie Level 1 Level 1 (0 points)

    Hi Nol

     

    Frustrating ae!?!

     

    I'm going to enter all my contacts into iCloud and just try and ignore all the other groups until someone much brainier than me is able to find a solution, sigh!

  • 7. Re: Cannot edit or delete in Mountain Lion Contacts
    Ferd II Level 7 Level 7 (23,435 points)

    Seonie,

     

    Are you using Calendar>Preferences...>Default Account: iCloud?

    /___sbsstatic___/migration-images/191/19156736-1.png

  • 8. Re: Cannot edit or delete in Mountain Lion Contacts
    Seonie Level 1 Level 1 (0 points)

    Yes I am, is this incorrect?

  • 9. Re: Cannot edit or delete in Mountain Lion Contacts
    Ferd II Level 7 Level 7 (23,435 points)

    Seonie,

     

    Sorry I should have typed Contacts>Preferences...>Default Account>iCloud.

    Yes I am, is this incorrect?

    No, just trying to eliminate possibilities.

     

    Using the 3 pane view, what Contact categories do you have in the left pane?

    Screen Shot 2012-08-03 at  Aug 3, 2012 21.36.15 .png

    I only have iCloud with my sub-groups. No "On My Mac" contacts are displayed.

     

    Do you see the + icon when you hover your cursor over "iCloud?"

    Screen Shot 2012-08-03 at  Aug 3, 2012 21.44.33 .png

    Previously you mentioned that "it seems this is a widespread problem especially with iPhones " Could you elaborate on that statement? How does it relate to Mountain Lion Contacts?

    /___sbsstatic___/migration-images/191/19156857-1.png

     

    OS X Mountain Lion, iPad 3G, iPhone 4, 20GB iPod Color, iPod shuffle

  • 10. Re: Cannot edit or delete in Mountain Lion Contacts
    Seonie Level 1 Level 1 (0 points)

    I have just followed these instructions posted by lamboman2008on Apr 11, 2012 6:27 PM

     

    BE AWARE... please note:  This deletes ALL of your contacts and if you have set them up in iCloud or suchlike you are able to, like it says above repopulate or import your contacts.

     

    EUREKA! I've figured it out!

     

    1. Quit Address Book
    2. Go to ~/Library/Application Support/
    3. Delete the entire "AddressBook" folder
    4. Open Address Book and wait 30sec for the address book to automatically repopulate
    5. ...
    6. PROFIT!!
  • 11. Re: Cannot edit or delete in Mountain Lion Contacts
    GongShowNB Level 1 Level 1 (0 points)

    I'm having the same problem except the AddressBook folder in ~/Library/Application Support/ doesn't exist on my machine, so this solution doesn't work for me.

  • 12. Re: Cannot edit or delete in Mountain Lion Contacts
    bill501 Level 1 Level 1 (10 points)

    I am having the same problem. I am signed into iCloud and Messages with the same account, but cannot edit cards.

     

    What if I turn off iCloud completely? Will Messages still work?

     

    Bill

  • 13. Re: Cannot edit or delete in Mountain Lion Contacts
    MyMac8MyPC Level 4 Level 4 (1,440 points)

    Select the contact (highlight) that you wish to delete, and press the delete key (or Edit/Delete Card in the menu bar).

  • 14. Re: Cannot edit or delete in Mountain Lion Contacts
    Davejh Level 1 Level 1 (0 points)

    I am having similar problems but am not using iCloud, just using iTunes to sync between iMac/ LION >iPad 2 > iPhone 4S. Finally got my address book over from OS 10.6 MacBook without massive corruption but on the iMac the delete options are greyed out, cannot add a new contact and biggest pain is am not able to add an email address straight from mac mail using Right-click 'add to address book' option,  it tries but when you open in address book it's not there. Seems the address book is in some sort of read only state ??. Not syncing with Yahoo or Google contacts (yet?)

     

    Also the delete groups are grey, had to edit group on 10.6 Mac then transfer.

     

    May try running iCloud but it should work ??? - the whole address book seemed much better on Snow Leopard.

     

    Any suggestions welcome.

    Dave

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