TS1398: iOS: Troubleshooting Wi-Fi networks and connectionsLearn about iOS: Troubleshooting Wi-Fi networks and connections
Currently Being ModeratedDec 7, 2012 11:30 AM (in response to Hana143)
Does the iPod connect to other networks?
Do other devices now connect?
Did the iPod connect before?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Restore from backup. See:
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Currently Being ModeratedDec 7, 2012 11:33 AM (in response to Hana143)
You may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
Currently Being ModeratedDec 7, 2012 6:32 PM (in response to Hana143)
i had that problem and it turns out my internet provider was the one that shut down my internet