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Ios6 causing excessive data usage?

180058 Views 367 Replies Latest reply: Nov 18, 2013 8:07 AM by toddfromprinceton RSS Branched to a new discussion.
  • Maerlin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2012 1:17 AM (in response to Christopher Parrott)

    I have the same issue of downloads in the night between 80 and 500 MB. When mobile data is turned off or iCloud is disabled it seems to be fine but that is not how I want to use an iPhone.

     

    It started with upgrade to iOS 6 and continues on the iPhone 5. I tried to restore the phone, the network settings, nothing helps. Would not like to get another OS instead of iOS but this must stop.

  • ItsNotTheSameWithoutSteve Level 1 Level 1 (0 points)
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    Oct 22, 2012 9:28 PM (in response to Christopher Parrott)

    I just uninstalled my Podcast app, since there are some here that are saying it supposedly "cured" their data sapping.  I turned DataMan on, then cellular data back on.  In 1 minute - 137k down.  This is absolutely insane. I had no app open at all. 

     

    AT&T finally admitted that they know about the problem and are waiting for an answer from Apple.  I was credited for the overage of $50, as in just three weeks, 15GB data was used.  I was told that I would not be charged for overages until the problem is solved, I will hold them to that. Specially since there has been nothing but denial and stupidity from both sides. 

  • gopRT Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2012 10:29 PM (in response to Christopher Parrott)

    Same with Virgin in Sydney on my iPhone 4S.

     

    Here is a complaint I have just sent to Virgin. Awaiting Reply.

     

    SUB:

    Affected by Mobile Data Usage bug in iOS6

     

     

    Hi,

     

     

    I seem to be one of those iPhone users affected by the mobile data usage bug in

     

     

    iOS6 when connected to wifi.

     

     

    My Virgin mobile data usage statistics shows that I have used 1080 MB of 3G data

     

     

    between 10th Oct2012 and 23rd October 2012.

     

     

    Certainly I have not used the mobile data to this extent. So as the bug reported

     

     

    in the below links state, my phone must be using mobile data even when I am

     

     

    connected to wifi.

     

     

    There are articles about this bug on variuos tech websites and telecom network

     

     

    forum (like Optus)

     

     

    http://www.zdnet.com/who-will-pay-for-the-ios-bill-shock-problem-7000005222/

    https://community.optus.com.au/t5/Apple/iOS6-and-CELLULAR-DATA/m-p/24496#U24496

     

     

    Couple of days back (before reading these articles), I addressed my issue with a

     

     

    virgin customer care associate who seem to be not aware of this bug either. So she

     

     

    did not help me much.

     

     

    Currently I have switched off my mobile data and its causing a great inconvenience

     

     

    as I am not able to check my business mails while on the move.

     

     

    Since I bought the iPhone from Virgin, I expect your consideration here.

     

     

    I hope you can collect all the customer complaints and address it with apple for a

     

     

    quicker bug fix and meanwhile give us the required data allowance to continue with

     

     

    our day to day mobile data usage while on the move.

     

     

     

    ===========================

     

     

    Meanwhile is there a way we can address this to apple customer care ? My iPhone 4S is under warranty but I dont think I have a valid technical assistance contract.

  • JBadger169 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2012 12:03 PM (in response to ItsNotTheSameWithoutSteve)

    I do not know about the dataleak but I noticed this fact:

     

    1. I have locked my sim
    2. then power cycled my phone without entering in the unlock code for the sim.
    3. went to the Podcast app and tried to download an epasode manually.  The download does not start.
    4. If I then enter in the pin for the sim the download starts even though I have selected "Use cellular data" -- NO  and I am on WiFi.
  • mmain19 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 24, 2012 12:56 PM (in response to Christopher Parrott)

    I am sure this isn't the same fix for everyone, but my excessive data use began when I turned on the 'Camera Upload' feature of Dropbox.  I even have 'Use Cellular Data' tuned Off, and it still uses an excessive amount of data several days after my 121 photos were uploaded.

  • Frk77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2012 7:35 AM (in response to Christopher Parrott)

    Hi!!

    I have exactly the same problem in Italy.

    I'm using all my bundle of 1GB in two weeks, instead of one month.

    I turn off my cellular data since when they'll fix the problem. Anyway I find it really ANNOYNG.

  • Woo Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 26, 2012 11:08 PM (in response to Christopher Parrott)

    Not sure if there's a thread about the Verizon iPad 3. but I've started to experience 500MB./dl each day. It's on iOS 6.0 and even with 'cellular data OFF'.  Waiting for Verizon, but Verizon won't respond via email, I must call and wait forever on their 'customer service' phone wait-lines.  Hope they fix this since you figure some people are being over charged.

  • ironsword7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2012 1:21 AM (in response to Christopher Parrott)

    I was shocked to receive an email at 9:30am from my ISP to say I'm over my ADSL quota even though I still had 15 days to go until rollover. I only get 60GB/month (i'm in Australia). I checked my usage and 22GB was downloaded in 9.5hrs! I was listening to a podcast using the Podcast app for my iPhone 4S on iOS6 just after midnight (I'm a night owl ok?). Must of been downloading repeatedly or something because the 22GB is just ridiculous! When I go over my limit my Internet gets throttled to 128Kb/s (yes just over twice the speed of dial-up). Luckily my ISP offers data blocks so I had to spend $30 for 25GB to get my ADSL Internet back up to full speed.

     

    I've deleted the podcast app but it's still downloading 500MB download in 25mins. arrgghh! Will have to restore and see if that fixes it.

     

    Thanks a lot Apple

  • Woo Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 29, 2012 2:07 AM (in response to Woo)

    Update.

    Seems to be similar to the iPhone5 iOS6 problem, since after turning off 'cellular data, both LTE and 3G', Verizon says my iPad3 has used up 120MB. of data.    Hopefully the same or a similar 'cellular settings update' will fix this if Verizon ever gets around to it.

  • ironsword7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2012 3:07 AM (in response to Christopher Parrott)

    Ok so I just restored my iPhone 4S iOS6. Clean install. No huge amounts of data is being downloaded anymore. I'm not going near that Podcast app again! Lift your game Apple!

  • David Dempsey Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 29, 2012 7:17 AM (in response to ironsword7)

    It's not just the Podcast app.

     

    For a good overview of the problem and some other tips that might help you might want to check out this article at TidBits: http://tidbits.com/article/13354

  • Woo Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 29, 2012 8:48 AM (in response to David Dempsey)

    Awesome. Let's see how many get good results from the tibbits.  Thanks! :-)

  • Debbiefromvic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2012 12:13 PM (in response to maddiesmum)

    We are having the same problem here, in less than 6 days we have used 80.8 gig of data!  We are now unplugging the the wifi at night to try and slow it down!

  • Misspod Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 4:47 PM (in response to Christopher Parrott)

    I have just been informed by Telstra that my plan has in excess of $690 data usage. It has gone over the 2.5BG included in the plan. *** is happening? Luckily a very nice telstra worker has waived these charges because it is the first time happening but what is the cause? I don't want to be stuck with extra $700 plus bill next month!

     

    I agree, it just is not the same without Steve Jobs RIP

  • Woo Level 2 Level 2 (200 points)
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