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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 I can receive emails and reply, but can't send them

524 Views 4 Replies Latest reply: Oct 23, 2012 8:50 AM by hai ein RSS
dkbart Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 15, 2012 8:33 PM

Is there potentially a firewall setting in Mail that is preventing my message from sending?  I checked my with my email provider and their server is functioning (I can set up the account on my iPhone with no problem).  I checked with AT&T and my wireless router is functioning.  Both are saying it has something to do with my iMac settings.  All the Mac help articles point to having the proper settings which I triple checked with my email provider. I'm confident they're accurate - and it works fine when I set up the account from my iPhone.

 

When I send an email to the new account I can reply with no issue.  The error only occurs when I originate an email from this account.  Also, when I check the connection doctor it indicates the connection and login to the server was succeful - no issues.  There are no hung up activities in the Activity Window either.

 

Here's a screen shot of the error message:

 

error message.jpg

 

 

Very frustrated!!!

 

Any help or suggestions woudl be greatly appreciated!  Thanks

iMac, Mac OS X (10.6.8)
  • LilyLC Level 4 Level 4 (2,620 points)

    dkbart wrote:

     

    Is there potentially a firewall setting in Mail that is preventing my message from sending? ... All the Mac help articles point to having the proper settings which I triple checked with my email provider....

     

    If your outgoing mail (SMTP) port is 25 then that may be what is blocking your original messages. Nowadays, many ISPs block port 25 to reduce spam and bulk sender messages. Apple's KB article lists alternative ports 465 and 587, however you should check with the ISP that hosts cabec.org for their recommended port.

     

    Note: You can use the smtp.att.yahoo.com info for sending.

     

    I have no clue as to why it works on your iPhone and not on your iMac as I have a similar issue with one of my email accounts that use the same host for five other accounts.

     

    HTH

    MacBook Pro, Mac OS X (10.7.4), 2012; MBP 2007 (10.6); PB12; iPh3GS
  • LilyLC Level 4 Level 4 (2,620 points)

    Good to hear those dollars used for AppleCare are showing their worth.

    Hope there is a speedy resolution to your issue.

  • hai ein Calculating status...

    I unfortunately have the same problem of not being able to send email too. I called AppleCare and the tech support was not helpful at all. I was really disappointed with the service. What a waste of 30 mins and my money! Hoping to call again another day and perhaps I will get a more helpful person on the line.

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