Skip navigation

Itunes suddenly freezes when playing videos.

860 Views 8 Replies Latest reply: Jan 23, 2013 6:10 PM by Krotera RSS
barry1222 Calculating status...
Currently Being Moderated
Oct 23, 2012 12:02 PM

I am running iTunes v. 10.7.0.21 along with Quicktime V. 7.7.2 (1680.56) on a Windows 7 Pro machine. About a week ago I noticed that iTunes will freeze up anytime I try to play a video, forcing me to quit the program using the Task Manager. The same videos play fine in Quicktime. I have tried the following:

 

  • Completely uninstalling iTunes, Quicktime, Bonjour, etc. and reinstalling per http://support.apple.com/kb/HT1923. No effect.
  • Launching iTunes in safe mode per http://support.apple.com/kb/TS3430. This worked. I could play the videos in safe mode, but when I attempted to follow the rest of the directions, I could find not plug-ins to disable. There are none in the listed folders.

 

Currently, I am using iTunes to locate my videos, right-clicking and selecting "Show in windows explorer" and then opening them in Quicktime. Not an ideal solution att all!

 

Prior to last week, everything was working normally, so I am at a loss as to what changed.

 

Any advice would be greatly appreciated.

iTunes, Windows 7, iTunes version 10.7.0.21

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.