1 2 Previous Next 17 Replies Latest reply: May 17, 2013 10:39 AM by Kanad
Music9 Level 1 Level 1 (0 points)

My ichat on my Macbook 13in recently stopped work. At first my window would show up with no buddies in my contacts but, now it is only showing up with a gray bar that says I am offline but it will not let me go back online. It is not a internet/google connection problem

  • 1. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    Why do you think it is not an Internet Problem ?

    Why do you think it is not a Google Connection Problem ?

     

    To Connect with GoogleTalk you have to have a Google Mail ID.

    You also have to Enabled "talk" on your Google Settings.

    Other than the ID and the password is the same the Mail Side and the "talk" side use different servers.

     

    The Web Browser way to access your Web Mail  page then therefore the Chat options id one of port 443 as part of the secure Login to the Web Mall page.

    The app uses port 5223

    This port  is not always open in routers by default.

     

    From there it could be about how the ports iChat needs were opened in the first place.

    If Port Forwarding was used then all the ports ICHat needs would have been "pointed" to the Computer.

    But.... If it was still using DHCP then the computer may have  a different IP now and the ports may not be pointing to the computer any more.

    As the first 1024 ports are always open some Internet stuff that is more common will still work.

     

     

    To state this another way.

    You connection to the Internet is controlled by 65535 Ports (A Bit like TV Channels)

    Of these the first 1024 are always open to any computer or device that connects to the router.

    The others have to be allowed in some form for app that use them.

    One method is called Port Forwarding.

    Normally considered for use on a port port at a time basis.

    Each port used by and app would be listed and linked to an IP

    The IP would be that of the computer, the set up effectively Pointing data to the computer.

    The computer would be expected to keep the same IP.

    In many cases it will do but if Off for more than the Lease Time then the IP can change and the set up no longer works.

     

     

     


    8:47 PM      Wednesday; October 24, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    Ralph,

    Thank you for your help but, I am not very advanced in tech talk so, I have no idea what you are saying or how to fix the problem

  • 3. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    I'm not sure if this helps but my account is jabber through my gmail

  • 4. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    I had worked out it was GoogleTalk Jabber iD from the first post.

     

    I take it it worked at some stage so that you have enabled the "Talk" option on your Google Settings.

     

    As you mention Google seems to work I presume you are also logging in to your account in a Web Browser on the Google web Mail page (or possibly iGoogle)

     

    A Web Browser login does use the same ports (section of the Internet connection) that iChat does.

     

    Can you confirm that as the Internet works and the Google Connection in  Web Browser works you have excluded it being an Internet or Google issue  as in your first post ?

     

    It is late where I am and it will be some hours (up to 20) before I catch up with further replies.  (I will be back)

     

     

     

     

     


    10:23 PM      Wednesday; October 24, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 5. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    Yes, my ichat just recently stopped working. My internet and google are working seeing as I am currently using my gmail and running google chrome.

  • 6. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    Can you Chat to Buddies from the Google Site ?

     

    In System Preferences > Security > Firewall tab is the Firewall On ?

    And then in the Advanced Button is iChat allowed through the Firewall ?

     

     

     

     


    7:16 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 7. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    Yes I have been using it from the google site and

    yes and yes to the next 2 questions

  • 8. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    HI,

     

    In iChat > Preferences > Accounts the Google Account is ticked in the "Enable this Account" box ?

    If you Untick it and then wait for a few minutes and then tick it again doe sit login in properly ?

     

     


    8:40 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 9. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    No, it did not do anything

  • 10. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    OK,

     

    Two more checks.

    In the App Menu > Accounts is the Google one ticked ?

    In the Window menu is it listed as a Buddy List ?

     

    The first of these should indicate it should be logging in. The second should list those Accounts that ARE logged in.

     

     


    9:19 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 11. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    Yes to the first and if you mean when i open ichat the top of the gray bar says ichat buddies then yes

  • 12. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    I meant the Menu option across the top in the Menu Bar that reads "Window"

     

    My Mountain Lion Messages version (Lists Messages and CMD +0 that you will not have)

    Window Menu.png

     

    Do you mean this Grey Bar ?

    Screen Shot 2012-10-25 at 21.53.50.png

    Do you know why yours reads "iChat Buddies" ?

    Normally a Buddy list is given a Description in iChat Menu > Preferences > Accounts and this become the Title of the Buddy List window (Like mine says "Main AIM Screen Name").

    If you don't give it a Description it will show "AIM Buddy List" if you have one login or the Screen Name itself.

    Jabber or Google ID will read "Jabber Buddy List" when there is only one unnamed account.

     

     

     

     


    9:58 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 13. Re: Ichat without buddies or connection
    Music9 Level 1 Level 1 (0 points)

    I am logged into Google through jabber and mine reads iChat Buddies across the top and it always has

  • 14. Re: Ichat without buddies or connection
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    HI,

     

    Is it because of this Description box ?

     

    Description field.png

     

    If that box reads 'iChat Buddies' then the Title of the Buddy List will be "iChat Buddies"

    As you can see I call  mine "Gmail".

     

    In iChat 6 and Messages in the General section of the Preferences there is a line about Gathering all Accounts in to one List.

    When I do this my combined Buddy List gets called simply "Buddies"

    Combined Buddy list.png

     

     


    6:53 PM      Friday; October 26, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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