Currently Being ModeratedOct 23, 2012 7:40 AM (in response to Hyperyellow)
Well it just did it again. Third time in two days. I switched to Airplane Mode and then back again and it resolved itself. I'm thinking of disabling LTE but want to leave it on while Verizon "monitors" my usage.
Currently Being ModeratedOct 23, 2012 7:46 AM (in response to jmdvnprt)
I stated what the phone was doing. I then got to a tier 2 support and explained to me it was an apple issue and they are supposed to be working on a fix. I expressed how unsatisified I was. The only way to get around this was to swap phones. After another rant he went got his manager adn said they would give me a credit but could not tell me how much of a credit. not sure as of yet how much credit i will get but it made me feel better.
Currently Being ModeratedOct 23, 2012 10:26 AM (in response to Hyperyellow)
Ok...just spent over a half of an hour on the phone. Here is how it went:
Level 1 support said to try a hard re-set. Told her I already did that and it still happens. She then said she would call tech support and get back to me.
Tier Two Tech. She said she never heard of this problem, and searched her data base. She wants to replace it…she found some trouble shooting adjustments we could try. She then got a teck on the line from Apple.
The apple tech said to check the time zone. It states Indianapolis time zone. She wanted me to select Eastern Time Zone. I said the phone does not have that option. She said oh. Put me on hold to do some more research.
She got with the Supervisor. The supervisor said it is due to an old IOS6 time problem, and that they have fixed the problem. I asked, so the time problem has been fixed? She said I guess so, She said the supervisor said it must be a software "glitch" and that I need to rebuild the OS, read "Restore back to factory settings." Then she said to run it that way for 24 hours (she told me not to restore the back up as that would load the software glitch again). So I guess I'm just screwed and will never be able to restore my phone. LOL Apple is such a joke. I said that my wife's iPhone 5 is also doing this, and she said I would need to do the same thing to her phone? I said from what I've read and am seeing it is not a problem with the phone. She said she has not hear of any other problems.
Verizon is just as big of a joke with the way they are handling it.
Currently Being ModeratedOct 23, 2012 11:43 AM (in response to Worb)
Don't the Apple techs research these threads to get information on the problems?
I've had my phone for a couple of weeks, and the date and time flip back and forth to being correct and being not correct. It does not seem to matter whether I'm on 3G, 4G, or connected to my router at home. The "off" date and time is not consistent...it's anywhere from two months to two weeks.
I did observe one time in the morning when I and the phone awoke that the time was correct. Then the screen went black, and the phone was unresponsive to the push of any buttons. It was black for about 10 seconds. When the display reappeared, and the phone was functioning again, the date and time had readjusted to an incorrect setting.
Currently Being ModeratedOct 23, 2012 11:50 AM (in response to Hyperyellow)
update... Have not seen the time change again but, after hours on support call for work my phone disconnected the call, then the tech was unable to reach me again. Tried to call out to verify and could not call either. Put phone in airplane mode, then tried to power off and on with no change. 5 hours later the phone could recieve calls and make calles but, within 5 - 20 seconds the mic would cut out and no one could here me.
Going to visit a Verizon store this afternoon.
Currently Being ModeratedOct 23, 2012 3:16 PM (in response to Brent Davis)
I called Verizon customer service and got technical support. They sent me to a second-level support person. She said that they were aware of the issue and that they are working with Apple to resolve it. She asked me a number of questions and opened a ticket for my issue. She advised me to disable my LTE for the time being. That seems to have worked. It has been about eight hours and I haven't had any time issues since I made the change. It took me about three minutes to get to this technical support person and I was overall very satisfied with the experience. I just switched from a AT&T and so far the Verizon customer service has been much better.
Currently Being ModeratedOct 23, 2012 5:23 PM (in response to Worb)
Your experience sounds a lot like mine with Verizon and Apple. I was told to do all those same "fixes" which of course did not work. I then turned the LTE off as many people on here suggested and that worked for me. Sunday I was going to an area that has LTE coverage so I turned mine back on and checked it many times throughout the day and surprisingly I had no time/date issues and still working fine. Dare I say maybe they are starting to fix the problem? Guess time will tell. Will update again if there's any change. I am located in southern Illinois right on the Indiana border.
Currently Being ModeratedOct 24, 2012 5:46 AM (in response to Hyperyellow)
Just needed to add that my company bought four iphone 5's, two verizon and two at&t, so far, both verizon phones have date/time issues and no issues as yet with the at&t ones. Hickory, NC
Currently Being ModeratedOct 24, 2012 6:14 AM (in response to Worb)
Ok second day in a row the time changed back to September around 7:15PM. Both day's it occurred between 5:30AM and 6:00AM EST. Should I call verizon? Oh wait a tick, they said they have not heard about the issue and it's a program 'glitch'. LOL Auto Time was turned off on both phones when this occured. So it appears maybe the only thing that does work is turning off LTE.
I would really like to call them to add this info to their data base, but I do not have an hour to go through their steps and then only by luck get someone that knows about the problem. If 'supervisors' don't know about this issue, how would I ever be able to get transfered to the right person?
Currently Being ModeratedOct 24, 2012 6:53 AM (in response to KurtAKX)
Just a quick update. It's been 4 days since the time problem has happened. The thing to note is that I have been in San Diego for the past 4 days for work, which leads me to believe that the problem is location based. I'm going back to Los Angeles today, we'll see if it happens again when I get back home.
Currently Being ModeratedOct 24, 2012 10:44 AM (in response to Hyperyellow)
Okay I haven't posted in awhile but I keep seeing people post about having a hard time with Verizon so I wanted to share my experience.... I have been having trouble with my phone same as everyone else since day one all of the same problems listed in this feed. Here is the key to how I have received a substantial credit on my bill and I actually have a technical support rep calling to check in with me regularly to let me know they are still working on this issue. In the beginning I called EVERY single day yes this was a PAIN in the butt and NO I did not really have the time to do it but I was mad that I paid all of this money for such a "great" phone and was having this problem. At first I had all of the same responses as every one else ..."they had not heard of it" blah blah blah....
but now as I stated I have a technical support rep that calls me to check in with me I also have their direct email address and I have a nice big fat credit on my bill. The key to all of this is PERSISTANCE!!!! People I own my own business and work 12-18 hours a day so I have no more time available than anyone else but do NOT let Verizon get away without giving you a credit on your bill. That is what is going to get them motivated faster than anything to get this problem fixed for all of us! Call often and demand to bypass Tier 1 and speak ONLY to tier 2 support when you speak to Tier 2 support the Master ticket # is 5671193 and you may also give them my ticket # which is 5689580 . ... I have never been rude to Verizon but I have been persistant and just let them know that this whole situation is unacceptable. Yes in the beginning I spent over 25 plus hours on the phone with Verizon and it was Maddening! For now I have my LTE turned OFF and am not experiencing the problem but that is also UNACCECPTABLE!!! So call Verizon get your credit BTW you have to call regular customer service for the credit but it is easier to get the credit if you have called Tier 2 support and have a ticket attached to the master ticket for this problem...
Okay I'm over all of this now.