ajohnsonbsch

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Q: ipod shuffle not recognised

Can anyone help?

I have an iMac, Mountain Lion, Latest iTunes and I am having problems getting iTunes to recognise an new iPod Shuffle.

I have restarted the iMac, tried the iPod on and off, tries all the USB ports, etc - no luck.

Any ideas?

iPod shuffle, OS X Mountain Lion (10.8.2)

Posted on Oct 24, 2012 4:58 AM

I have this question too

Q: ipod shuffle not recognised

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by planb77,

planb77 Oct 24, 2012 5:54 AM in response to ajohnsonbsch
Level 7 (32,341 points)

Oct 24, 2012 5:54 AM in response to ajohnsonbsch

Are the connections on each end of the connection nice and snug as is seen in this article?
iPod shuffle (4th generation): Not seen in iTunes

B-rock
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by ajohnsonbsch,

ajohnsonbsch Oct 24, 2012 5:56 AM in response to planb77
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Oct 24, 2012 5:56 AM in response to planb77

Thanks for your reply - the connection is good, the charge light of the iPod is coming on.
Since I posted I have tried the iPod on a Macbook Pro - no recognition.

Any ideas?

Andrew
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by planb77,

planb77 Oct 24, 2012 6:24 AM in response to ajohnsonbsch
Level 7 (32,341 points)

Oct 24, 2012 6:24 AM in response to ajohnsonbsch

And you are using the cable that was included with the Shuffle correct? Have you tried resetting the Shuffle with it still connected to either Mac?
Resetting iPod shuffle

B-rock
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by ajohnsonbsch,

ajohnsonbsch Oct 24, 2012 6:27 AM in response to planb77
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Oct 24, 2012 6:27 AM in response to planb77

Hi once again,

I have reset the iPod using the instructions on here (and yours)

I am also using the cable that came with the device i.e. USB to headphone socket.

No luck so far,

A.
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by planb77,

planb77 Oct 24, 2012 6:33 AM in response to ajohnsonbsch
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Oct 24, 2012 6:33 AM in response to ajohnsonbsch

Does the iPod Shuffle appear under System Profiler -> USB?

System Profiler is located within the Applications -> Utilties folder.

B-rock
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by ajohnsonbsch,

ajohnsonbsch Oct 24, 2012 6:34 AM in response to planb77
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Oct 24, 2012 6:34 AM in response to planb77

Tried that - It's a no show. :-(
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by planb77,

planb77 Oct 24, 2012 6:36 AM in response to ajohnsonbsch
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Oct 24, 2012 6:36 AM in response to ajohnsonbsch

Time to return it then.

B-rock
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by ajohnsonbsch,

ajohnsonbsch Oct 24, 2012 6:37 AM in response to planb77
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Oct 24, 2012 6:37 AM in response to planb77

I guess so.

Thank you for all your help.

It's good to know there are people like you out there giving yout time and expertise.

All the best,

A.
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by planb77,

planb77 Oct 24, 2012 6:39 AM in response to ajohnsonbsch
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Oct 24, 2012 6:39 AM in response to ajohnsonbsch

Your welcome. Best of luck!

B-rock
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by danielfromvalencia,

danielfromvalencia Oct 30, 2012 3:29 PM in response to planb77
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Oct 30, 2012 3:29 PM in response to planb77

@planb77. I am having the same problem. My old Shuffle is not recognized by iTunes (current version). I am using the correct cable and the connection is tight and the device indicates it is charging.
I check the System USB information and it shows it connected.

Now what?

Anyones help would be appreciated.

Thank you in advance.
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by planb77,

planb77 Oct 31, 2012 6:37 AM in response to danielfromvalencia
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Oct 31, 2012 6:37 AM in response to danielfromvalencia

Are you connecting the iPod to a Mac running iTunes?

B-rock
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by ajohnsonbsch,

ajohnsonbsch Oct 31, 2012 6:43 AM in response to planb77
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Oct 31, 2012 6:43 AM in response to planb77

Guys,

Thank you for all your help.

Was at the Apple store this morning and the problem was the iPod lead. Sods Law!
Got a new one and all is working well now.

Andrew
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by planb77,

planb77 Oct 31, 2012 8:29 AM in response to ajohnsonbsch
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Oct 31, 2012 8:29 AM in response to ajohnsonbsch

Glad to hear that.

B-rock
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