Sritee
Level 1 (0 points)

Q: I am not able to restore my shuffle(2nd gen) . When ever I tryr, it says that the device contains files that are open in some other application. It does not play any song and the shuffle has 50 percent "other files."

I tried downloading reset utilities but it keeps on saying it is for 32 bit(I have Windows 7). Please HELP

iPod shuffle, Generation 2

Posted on Oct 24, 2012 9:07 AM

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Sritee

Q: I am not able to restore my shuffle(2nd gen) . When ever I tryr, it says that the device contains files that are open in some othe ... more

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  • by planb77,

    planb77 planb77 Oct 24, 2012 10:08 AM in response to Sritee
    Level 7 (32,341 points)
    Oct 24, 2012 10:08 AM in response to Sritee

    The reset utility only works with Windows 2000 and Windows XP.

     

    As for the files in use by another application, try rebooting the PC and iPod Shuffle and attempt to restore it again. Also make sure the "Enable Disk Use option is NOT ticked from under the iPod's Summary tab in iTunes.

     

    See here for instructions on resetting the iPod Shuffle.

    Resetting iPod shuffle

     

    B-rock