Currently Being ModeratedOct 19, 2012 10:30 PM (in response to Chuck Indy)
Update: In looking at others who have the same problem, I see references to iPodService.exe , but I am not sure whether that is part of the problem or the solution. When I go to task manager, processes, I don't see iPodServices.exe, but I do see iPodServices.exe*32 when I check the box for "all users" (even though I am the only user). Do I need to leave it alone or "end process" for it? If I need to end it, do I have to do it as part of the uninstall process?
Also, in "administrative tools", services, I see "iPodService" (status is "started" and startup type is "manual"). Do I need to do anything with that?
Currently Being ModeratedOct 22, 2012 1:04 PM (in response to Chuck Indy)
Set the startup type to Automatic and yes, kill that previous iPodServices.exe*32 process and then reconnect your iPod. Anyluck there?
Currently Being ModeratedOct 23, 2012 8:55 PM (in response to planb77)
I uninstalled everything again and took those actions, and I still get the same message (not installed correctly, reinstall). Any other ideas?
Currently Being ModeratedOct 24, 2012 8:09 AM (in response to Chuck Indy)
Did you remove and re-install iTunes and all Apple related software using the exact instructions in this Apple support document? If not, I would do it again following the instructions in the order given.
Currently Being ModeratedOct 24, 2012 8:48 AM (in response to planb77)
Yes, I almost have it memorized now. I note that the steps listed there are to be done in the order listed (which I do), but it is not clear when to change startup to automatic and to end the iPodservices*32 process. I also found that after doing all of the above there was an Apple folder that had cache for some iTunes related processes. I left that alone. Should I delete them too? I tried my Nano with ITunes on my computer at work, and iTunes recognizes it as a device on that computer with no problem, but when I sync my Nano with podcasts in iTunes, it says that sync is complete, but when I go to podcasts in the Nano menu the podcasts are not there. Is the iPod this difficult for everyone?
Currently Being ModeratedOct 24, 2012 9:56 AM (in response to Chuck Indy)
Should I delete them too?
Yes. Everything iTunes related should be removed from your PC.
Your iPod will only sync with one iTunes library at a time. If you try syncing it with a different PC, everything will be erased and replace with what is configured to sync to the iPod from your new iTunes library.
Otherwise, if your work PC is now the iPod's syncing computer, you must double check it is configured to sync podcasts from under the iPod's Podcasts configuration pane in iTunes.
Currently Being ModeratedOct 24, 2012 10:36 AM (in response to planb77)
I will try again this evening when I get home (it is 1:26 p.m. here). Should deleting those items not listed in the uninstall instructions be done after following those instructions, or does it not make any difference? One other thing, quicktime is not installed and does not show up in the uninstall process after I have reinstalled iTunes. iTunes is definitely installed and works----except for recognizing my Nano. I suspect there are iPod and iTunes items scattered in all sorts of hidden places on my 4 year old Compaq 64 bit PC. I sure don't want to get into searching and deleting registry. I am not a computer geek at all. This is very frustrating.
As for sycning at work. I bought the Nano used a few weeks ago. It has nothing on it that I want there. There are two items in podcasts: "MAC quicktips" video, and "exporting presentations" video. They were not erased even though I have syncing my podcasts several times. Those two video keep showing up, while my "sycned" podcasts are nowhere to be found. What's up with that?
Currently Being ModeratedOct 24, 2012 10:45 AM (in response to Chuck Indy)
Should deleting those items not listed in the uninstall instructions be done after following those instructions, or does it not make any difference?
Doesn't make any difference.
suspect there are iPod and iTunes items scattered in all sorts of hidden places on my 4 year old Compaq 64 bit PC.
Could very well be.
There may also be an issue with the iPod's driver or your system trying to install the correct driver. We'll have to look in Device Manager to see if it appears anywhere.
Currently Being ModeratedOct 27, 2012 8:38 AM (in response to planb77)
I have uninstalled everything (for about the 7th time) per instructions, and taken the other steps, but still get the "not installed correctly message". My Nano works on my son's computer, but not mine.
Now for the next glitch---I have songs that I have purchased and imported on rhapsody. I have tried to sync them on my Nano, by dragging them from my rhapsody library to the ipod that shows as a device in rhapsody. It shows that the songs are sycning on both the computer and on the ipod. However, when I eject the ipod and go to the menu it shows "no music, no artists, no playlists"------nothing. BUT, when I play the ipod through rhapsody, the synced songs are there and I can play them. What is going on with that?
Currently Being ModeratedOct 29, 2012 6:14 PM (in response to Chuck Indy)
Songs need to be in iTunes before you can sync/add them to your iPod Nano. So import these rphasody tracks in iTunes first and then drag them from their location in your main iTunes Music library onto your iPod under Devices in the left hand pane of iTunes.
Currently Being ModeratedOct 30, 2012 7:02 AM (in response to planb77)
I thought I can sync directly from Rhapsody to my Nano, and both my computer and Nano showed songs as syncing and the songs showed up on my computer under my Nano drive, but not on the Nano. Anyway, my problem is that I can't get my iTunes to recognize my Nano due to the "iTunes not installed correctly" problem. So, transferring songs from Rhapsody to iTunes does me no good. I have had my Nano for three weeks now, and it is useless as far a my music is concerned.
Currently Being ModeratedOct 30, 2012 1:06 PM (in response to Chuck Indy)
I'm a little low on ideas, but I can point you to the iTunes forums. There are some knowledgeable people who may be able to get this iTunes issued resolved.
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