11 Replies Latest reply: Oct 24, 2012 1:43 PM by GrumpyGator
gselfish Level 1 Level 1 (0 points)

Hi all,

I'm going to take my ipad 2 back to an apple store for a replacement, but I'm concerned as to how backup restoring will work on a new unit.

So far, I've selected the transfer purchases option in itunes, and saved a backup.

 

After that, just to check, I've tried deleting an app directly from the ipad. Then i connected it to itunes and started the restore procedure, which completed without issues.

At the end, however, the deleted app was still missing.

 

So, the question is: will restoring this backup on a new unit automatically transfer all my apps and relevant data?

If not, what's the best procedure to follow?

 

Any feedback is appreciated.

  • 1. Re: how to backup everything before a replacement?
    AnaMusic Level 9 Level 9 (57,005 points)
  • 2. Re: how to backup everything before a replacement?
    Demo Level 9 Level 9 (76,365 points)

    You are doing this correctly, but what you are missing is the fact that apps are NOT stored in the backup. Apps have to be synced back to the iPad after you restore from the backup. That is how it is supposed to work with iTunes backups.

     

    To be safe, just start over again. Transfer your purchases and backup the iPad again. When you get the replacement, you will want to restore from the backup and then sync with iTunes in order to restore all of your media to the device.

     

    The backup contains app data and device settings, Safari History, notes, calendar entries, your camera roll, etc. but it does not contain the media. The media must be synced back to the iPad.

     

    As a test for .... your own edification, connect the iPad to the computer's iTunes again and look at the apps list and see for yourself that the app that you deleted from the iPad is still in fact in iTunes on your computer. It should be there. Just remember that the app must also be select/checked to sync back to the iPad. If there is not "tick" mark in the box next to the app name, click on the box to select the app again.

     

    read this to see exactly what is stored in the iTunes backup.

    http://support.apple.com/kb/HT4946

     

    More helpful reading.

     

     

    Transfer purchases.

    http://support.apple.com/kb/HT1848

     

    How to backup and restore from a backup

    http://support.apple.com/kb/HT1766

     

     

    In an absolute worst case scenario, you can download any purchased apps again for free in the purchased tab of the App Store as long as you use the same Apple ID that you bought them with.

     

    Downloading Past Purchases.

    http://support.apple.com/kb/HT2519

     

    You are doing everything that you are supposed to do, so you should be fine.

  • 3. Re: how to backup everything before a replacement?
    gselfish Level 1 Level 1 (0 points)

    Ok, thank you, but I'm still missing something.

     

    The link you gave me includes this bullet: "Application settings, preferences, and data, including documents.", and that's exactly what I need.

     

    Now, how can this information be restored on the device if the relevant app is missing?

    Maybe the restore procedure creates the app folder on the device and copies there the Documents and Library folders, even if the app is not actually there? Sounds strange to me.

     

     

    As a test for .... your own edification, connect the iPad to the computer's iTunes again and look at the apps list and see for yourself that the app that you deleted from the iPad is still in fact in iTunes on your computer. It should be there.

     

    Well actually I'm not concerned by the apps still being on my computer, I can always download them again. I'm concerned by the app data still being available to be restored.

  • 4. Re: how to backup everything before a replacement?
    Demo Level 9 Level 9 (76,365 points)

    The app data will be restored to the device and will be accessible once the app is loaded onto the iPad - as long as you backup the iPad - which you have been doing. You will restore from the backup before you sync the apps anyway so the data would already be on the iPad. But you always want to follow the restore of the backup with a sync with iTunes to recover the media.

     

    When you activate the replacement iPad, assuming that you are doing this over WiFi - you will be given the option (toward the next of the process) of setting up as new, restoring form an iCloud backup or restoring from an iTunes backup. You will want to select the iTunes backup option. You will then have to connect the iPad to your computer and restore from that backup. Following the restore process you will sync with iTunes to restore all of the media ... Apps, music, movies, photos, etc. Make sure that all of your apps are in iTunes and you will have no worries.

     

    I have set up three iDevices by restoring from backups ID other devices and all of my app data was always restored to the device. I have never restored without syncing the apps back again, but why wouldn't you sync the app back to the iPad anyway?

     

    If you are that concerned about the app data and files - and it is understandable if you are - transfer all of your files to your computer as well before you get rid of the old iPad. You can transfer files to iTunes using file sharing with many apps and from there you can transfer the files to your hard drive.

     

    iOS: About File Sharing

    http://support.apple.com/kb/HT4094

     

    I want to emphasize one more time that you are doing exactly what you should be doing, but getting caught up on the "what if the app isn't on the iPad thing" has me a little perplexed now. If you are going to restore the data, you surely want to sync the app as well.

     

    BTW ... I believe that the app data is stored in the iPad backup in the mobile sync folder on your computer and whether you have the app on the iPad, the data should be in that folder. But once again, I assume that you would sync the apps back to the iPad again anyway. The data is of no use without the apps.

  • 5. Re: how to backup everything before a replacement?
    gselfish Level 1 Level 1 (0 points)

    Ok, thank you, I'm relieved to know that you've followed the same procedure succesfully multiple times.

     

    I was, and still am tbh, nervous for basically two reasons: the unsuccesful check I mentioned in the original post, and the unpredictability of itunes, especially when it comes to syncing apps (I also have an iphone, on which itunes steadfastly attempts to erase everything as soon as I try to sync... ).

     

    Anyway, I've also tried to backup the data folders of all my favourite apps, therefore I guess I'm ready to go.

  • 6. Re: how to backup everything before a replacement?
    Demo Level 9 Level 9 (76,365 points)

    I really believe that you are doing exactly what you need to do. I also understand your apprehension. As long as all of the apps are in your iTunes library - after you restore from the backup - when you sync with iTunes - you will be fine.

     

    Regarding the test check that you performed for the deleted app - like I told you previously - restoring from the backup would not restore the app to the iPad - but syncing again with iTunes would restore it. I am confident that you will do fine.

     

    Not to confuse the issue any further, but with regard to the syncing phone issue, you can always turn off auto sync and you can check all of the content every time that you sync - before you sync. I have chosen to never auto sync any of my devices. I like to control what is syncing to the device - and to check it to be sure.

     

    The procedure goes like this. Launch iTunes on your computer (without connecting the iPad) and go to Edit>Preferences>Devices. Check the box at the bottom that says - Prevent iPods, iPhones and iPads from syncing automatically. Click OK and quit iTunes.

     

    Now connect the phone (or the iPad for that matter) and launch iTunes. If you turn off auto sync, iTunes should not launch on its own when you connect the iPhone or the iPad. Then click on the iPhone or iPad name under the devices heading in the left sidebar of iTunes in order to select the device. Now you can click on each tab at the top of the iTunes window on the right ... Apps, Music, Photos, Movies, etc .... And you can select the exact content that you want to sync to the device(s). After you have made the selections in each tab, click on Apply in the lower right corner of iTunes.

     

    This is just some thing to consider if you want to check to be sure that you are syncing what you want to sync, rather than relying on auto syncing.

  • 7. Re: how to backup everything before a replacement?
    gselfish Level 1 Level 1 (0 points)

    Ok so maybe this is turning into a different matter, but actually I already have the "prevent from from syncing automatically" option enabled.

     

    The problem with my iphone can be explained by quoting myself from a different discussion:

     

    Currently, I have the "Sync Applications" button turned off in the itunes App tab.

     

    Everything looks fine in the preview screens of the same tab: all the screens shown on itunes look like an exact snapshot of what I have on my phone. The same goes for the memory occupation bar on the bottom of the screen.

     

    As soon as i select the "Sync Applications" button, however, it look like itunes is going to swipe all my apps from the phone: only two screens are left in the preview (basically only the default apps are left there), and the app memory occupation drops to 0.

     

    At this point, I'm not willing to take the risk of pressing Apply.

     

    So, that's it. They told me that it's normal, and that I should manually select in itunes the apps I want on the phone (which I'm not going to do, since it's far too slow). The fact is that, in the same situation, everything worked fine with my ipad: I could sync it to my PC without losing or having to manually select any of my downloaded apps. Go figure why.

  • 8. Re: how to backup everything before a replacement?
    Demo Level 9 Level 9 (76,365 points)

    Since we are the only two people posting in this discussion, I thinks it's OK to hijack it now and move onto the phone!

     

    I saw another user earlier today that was having an issue similar to this one. You don't by any chance have two Apple ID's do you? Have you ever used the Transfer Purchases option to move the apps from the phone into iTunes?

     

    But that doesn't make sense either if you connect the phone to your computer's iTunes - and you see the apps in iTunes that are already on the phone - but you click on Sync Apps - and the apps disappear from the prebiew screens?. This is really strange.

     

    The only thing that I can add to this is that if all of those apps in the list were purchased by you with the same Apple ID - and if you selected them all to sync - they should in fact sync. If for some reason they didn't sync - you should be able to go back in - select them to sync again - and then click on Apply in order to get them to sync.

     

    Once you select them to sync, iTunes should remember the sync settings and you should not have to select them again. The apps should sync every time.

  • 9. Re: how to backup everything before a replacement?
    gselfish Level 1 Level 1 (0 points)

    Well, first of all, thank you very much for your help!

     

    You're right, I already asked that question in the iphone section, although with the same username.

    I only have one apple ID, and I did transfer my purchases from the phone to itunes.

     

    Just to be clear, I've taken some snapshots.

     

    This is what the App tab looks like when I connect the phone to itunes:

     

    http://tinypic.com/r/14e282x/6

     

    As I said, everything here is where it should be.

     

    This is what happens when I check the sync applications option:

     

    http://tinypic.com/r/okqvk3/6

     

    Apparently, itunes wants to delete everything.

    You may notice, actually, that there are two apps in the fourth screen. This is new to me. I think they both are new apps that I downloaded since I posted the previous message, and I'm 99% sure that they are the only apps that haven't been transferred to itunes yet. Don't know if that can help.

  • 10. Re: how to backup everything before a replacement?
    Texas Mac Man Level 8 Level 8 (45,805 points)

    How to Transfer Everything from an Old iPad to New iPad

    http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/

     

     Cheers, Tom

  • 11. Re: how to backup everything before a replacement?
    GrumpyGator Level 5 Level 5 (4,560 points)

    By default, itunes will replace whats on the device with whats in tunes, you have to go into itunes preferences, devices, and check the box that reads exactly this:

     

    Screen Shot 2012-10-24 at 4.41.22 PM.png