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HT1222 Java applet in Safari and Firefox will not run after installing Java for OS X 2012-004. Inactive plug-in does not show on page to re-enable.

4240 Views 8 Replies Latest reply: Oct 24, 2012 5:47 PM by alp1116 RSS
alp1116 Level 1 Level 1 (15 points)
Currently Being Moderated
Jun 20, 2012 2:48 PM

The day after I installed Java for OS X 2012-004, a java applet that my bank uses to allow its deposit-at-home feature, would not run in Safari or Firefox. At the point when the applet is supposed to start to allow me to search for my deposit image to upload to the bank, a warning sign (yellow triangle with an exclamation mark) appears with an error message, but it just flashes by once so quickly that I cannot read it to see what the problem is. I called support for my bank and they had me run through all of their troubleshooting to no avail. The "plug-in missing" message that you are supposed to see to re-enable the Java applet per the Support notes in Apple does not appear, so I have no way to re-enable the applet if it has been turned off automatically. Help please.

iMac, Mac OS X (10.7.4), 3.4 GHz Intel Core i7 mid-2011


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