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Can I get my Ipad exchanged like so many think?

812 Views 10 Replies Latest reply: Oct 24, 2012 9:24 PM by Mojo69 RSS Branched to a new discussion.
Sigkierd Calculating status...
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Oct 24, 2012 5:25 AM

I recently purchased an iPad three in early August.Now I hear Apple has released a new model of the iPad to supersede the three.I was wondering as I have heard on the Internet Apple is offering exchanges, Do those exchanges apply to non-Apple stores? As I purchased the iPad from future shop.I will not be ridiculously mad if Apple will not exchange my iPad I do however find it mildly disturbing that Apple has abandoned its one year replacement cycle.

iPad, iOS 6
  • thomas_r. Level 7 Level 7 (26,960 points)
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    Oct 24, 2012 5:47 AM (in response to Sigkierd)

    Has the news of the new iPad rendered your iPad suddenly non-functional? Of course not, so don't worry about it. There's always something newer coming out in six months or so. If you're always waiting for the next thing, you'll never actually buy anything and might as well just stick with paper and pencil.

     

    As to exchanges, Apple certainly won't do an exchange on an item that is almost 3 months old. You could sell it through a third-party site like eBay or Gazelle and buy the new iPad if you absolutely must have the latest hardware.

  • rosaw39 Calculating status...
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    Oct 24, 2012 5:53 AM (in response to thomas_r.)

    I feel you on that i had to show my u know what to return mine and it was only 33 days old but i was able to return it after i contacted the Corp office

  • laundry bleach Level 5 Level 5 (6,875 points)
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    Oct 24, 2012 6:06 AM (in response to Sigkierd)

    Apple does not accept exchanges ever for products purchased from a 3rd party such as your reseller. The reseller may elect to do the exchange or not, up to them.

  • VLeeW Calculating status...
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    Oct 24, 2012 11:33 AM (in response to Sigkierd)

    The new iPad mini is not a replacement for the iPad 3. It is a smaller version more the size of the Kindle. You still have the latest full-size iPad.

  • tonefox Level 5 Level 5 (7,700 points)
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    Oct 24, 2012 11:35 AM (in response to VLeeW)

    You're not up to speed, VLeeW. 

  • bamamike1 Calculating status...
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    Oct 24, 2012 12:59 PM (in response to Sigkierd)

    I don't blame you for being upset.  I purchased an iPad 3 Sept. 14, 2012 (40) forty days ago and due to me purchasing it at Walmart I was told from Apple that it would be there call to exchange.  If I had purhcased it from Apple website or Apple Store there would be not issue with the exchange.

     

    What makes me upset was that I had called Apple and talked with a employee asking if a new iPad was coming out and they said NO.

     

    I also called Apple (2) two days ago regarding a iMac 27" when the next one would be coming out and was told that there was no iMac replacement 2012 or 2013.

     

    Yesterday, they announced the New iPad 4 and the New iMac 27 for Dec. release.

     

    I don't like being misinformed. When I make a major purchase I look around for a couple months before I buy.  I was LIED to.

     

    Now I am waiting on Walmart to see if there is anything they can do.

     

    And for the people that leave negative remarks about what someone says, let me just say.. you go spend $800.00 on a iPad or almost $2800.00 on a iMac 27" and then within a few months something twice as fast hits the market... you would be upset as well. 

  • VLeeW Level 1 Level 1 (5 points)
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    Oct 24, 2012 9:05 PM (in response to VLeeW)

    Well, I missed that one. Too much going on at home to fully review the news! Ouch! I am a bit surprised at the quick refresh for the iPad, but it isn't all that unusual for Apple. Glad that I'm still happy with my iPad 2, iMac and new iPhone. However, I do understand your disappointment.

  • Nannerpoo Calculating status...
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    Oct 24, 2012 9:08 PM (in response to Sigkierd)

    When Chevy came out with the new body style 2005 Tahoe I wanted them to replace my 2004...they didn't.

  • Mekan Level 1 Level 1 (0 points)
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    Oct 24, 2012 9:18 PM (in response to Nannerpoo)

    Nannerpoo you are so very snarky and so very wrong.   When the 2005 was announced well before it became available you could decide to purchase the 2004 or not.   You could make an informed decision.    Now for it to be like Apple...as in apples to apples comparison... you would know nothing about the 2005 model while Chevy knew it was comming.   You sit in the showroom purchasing your vehicle when Chevy knows that you are 1. paying more money than you should for what will be an old model, and 2. will soon regret your purchase.

     

    I purchased my iPad from the online store August 24th and was told there would be no exchange.   I can either accept this treatment by Apple or seek a competitor.    Nannerpoo be happy with your future purchases and I will be happy with mine.

  • Mojo69 Calculating status...
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    Oct 24, 2012 9:24 PM (in response to Sigkierd)

    I purchased my iPad 3 from the new Apple store at Carindale in the first week of October. I would have held off making the purchase if there was any inkling of an imminent update. I think i will give the store a call and if no luck then ask them for a head office contact.

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