2 Replies Latest reply: Oct 25, 2012 4:54 AM by HWgeek
Hayo Tammling Level 1 Level 1 (55 points)

Hi,

 

i have three Macs in my house and i know that i can control them remotely through Remote Desktop.

 

My mom lives in Germany and considers switching but i would have to be able to help her.

 

Can anyone confirm that it will work from the US to remotely support her?

 

Cheers


iMac, Mac OS X (10.6.7), 3.4GHz i7, 16GB RAM, 256GB SSD 2TB
  • 1. Re: Can i control a Mac in a different country
    varjak paw Level 10 Level 10 (169,765 points)

    Yes, ARD will work, but the issues involved in configuring the routers and dealing with often-shifting IP addresses can make it a headache. I'd suggest you consider instead one of the server-based remote control solutions such as LogMeIn which don't have most of those issues. I really don't think you want to try and get your mom to deal with router settings and reporting the IP address to you on a regular basis.

     

    Regards.

  • 2. Re: Can i control a Mac in a different country
    HWgeek Level 1 Level 1 (0 points)

    Yes ARD will work over the internet.   My current config has a mac at home that I can access remotely.  I also manage my mom's mac remotely - she has DHCP ip from service provide, a quick script on her mac (auto running) updates Dynamic DNS free DNS freedns.afraid.org so I can just use "mom.homesystem.org" (example)  and not worry about the IP address etc.

     

    There are several guides that can be found via searching google etc.

    Basically -

    Set up the remote computer with a fixed IP address

    Set up ARD

    Open 5900 and 3283

    Use a web page like http://www.whatsmyip.org/  to have your mom tell you her IP.

    connect remotely

     

    The guides I alude to above will detail all the bits needed and any config.  ONCE its setup she won't have to change any settings on the router, nor report the IP address.