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"Unknown Error" messages from ML to ML

221 Views 5 Replies Latest reply: Nov 16, 2012 12:23 PM by Ralph Johns (UK) RSS
browley@oiq Calculating status...
Currently Being Moderated
Oct 25, 2012 7:59 AM

Hi Everyone,

 

I am having issues with messages going from 2 iMac mini's, both updated to 10.8.2.  Here's the scenario: when going from Mountain Lion to Mountain Lion in messages, the initial video request will come through but, once accepted on either end, the "Waiting for response" dialogue will keep spinnging and the chat will never get started.  Messages then errors out saying that there was an unknown error.  The contents of that error are here: http://pastebin.com/9C8vBSLm.  In terms of troubleshooting, I have double/triple checked that our firewalls are not blocking the traffic.  I have also switched between login servers, using both secure/unsecure options with both login.oscar.aol.com and api.oscar.aol.com.  Still both ends refuse to work.  Oddly, when going from Mountain Lion to earlier versions of iChat running on Snow Leopard, both ends work.  However, when trying to go from Mountain Lion to Mountain Lion, I have significant issues.  Any ideas?  Thanks in advance for any help/suggestions.

Mac mini, OS X Mountain Lion (10.8.2)
  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Oct 29, 2012 2:52 PM (in response to browley@oiq)

    HI,

     

    The issue seems to be which ports Messages is trying to use.

     

    Ideally it should stay on port 16402 but your log does not.

     

    I would check your router is allowing the ports

    It may pay to use UPnP if you are not using it already.

     

     

     

     

     

     

     


    9:52 PM      Monday; October 29, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 16, 2012 11:04 AM (in response to browley@oiq)

    Hi,

     

    From the top "repeat"

     

    Video Conference Support Report:

    0.000000 @/SourceCache/VideoConference/VideoConference-463/SIP/Transport.c:2139 type=1 (00000000/0)

    [SIP/2.0 200 OK

    Via: SIP/2.0/UDP 72.89.243.130:59135;branch=z9hG4bK59a04ac96b13b97b

    To: 0 <sip:user@192.168.101.210:16402>;tag=1119220857

    From: u0 <sip:user@10.2.18.205:16402>;tag=1972789769

    Call-ID: 1e22f62a8dbccfc-2f62-11e2-bfb1-ae4360fa4012@10-2-18-205

    CSeq: 1 INVITE

    Contact: <sip:user@38.104.187.210:25060>

    User-Agent: Viceroy 1.4

    Content-Type: application/sdp

    Content-Length: 401

     

    I really am not sure what is going on here.

    Sometimes the Public IP shows from one end and it becomes clear which LAN IP it is connected with.

     

    Here both Public IPs show and it is listing both the LAN IPs as well.

     

    The LAN IPs (The IPs you will see listed on the computers) are both using port 16402 which is to be expected.

    Something about the ways these routers are doing NAT is pushing the Ports to other ones.  Even then these are not the same at either end.

     

    AS both the LAN IPs look like they are from an office or campus setting of some kind it could be that they may have an SIP based phone service.

    SIP = Session Initiation Protocol and is used by VoIP phones (voice of Internet)

    This could mean that routers involved are 'Collecting" the SIP data and trying to push it towards the phone system.

     

     

     

     

    Sigcopy2.png
    6:56 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 16, 2012 12:23 PM (in response to browley@oiq)

    HI,

     

    It is an old problem that I originally suffered with back in iChat 2.

    Defcom who posts here  (more regularly in the past) helped me out with that one.

     

    The  Thomson-Alcatel ST510 I had, could, with the Version 4 firmware turn Off the SIP  linking to port 5060.

    Later versions of the firmware were unable to completely disable this function.

    In the UK the earlier version of the BT Home Hub were Thomson-Alcatel devices under the hood and also had issues until BT took over the Software in a more involved manner.

     

    However as you may have guessed these are not the only makes that may have this issue.

     

    In some situations in-Line Vonage devices can have a similar effect.  (Place them on their own port on a router - not between router and computer)

     

    Thanks for the Points

     

    Sigcopy2.png
    8:21 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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