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Q: iPhone 5 can't send SMS - gets an error when sending SMS

People - I'm using a Sprint iPhone 5 with my local GSM chip. Everything works fine, except sending SMS.

 

All basic troubleshooting has been done: checked SMS settings, erased Network Settings, checked SMS Service # through *#5005*7672# and it is fine, restored the phone and re-checked everything above again... and nothing. :-(

 

Please help?

iPhone 5, iOS 6, Sprint model (A1429), GSM Network

Posted on Sep 29, 2012 6:01 AM

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Q: iPhone 5 can't send SMS - gets an error when sending SMS

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  • by prasadr.87,

    prasadr.87 prasadr.87 Oct 24, 2012 10:01 PM in response to Avi India
    Level 1 (0 points)
    Oct 24, 2012 10:01 PM in response to Avi India

    Avi,

     

    I am from Mumbai, India facing the same issue.

     

    Call me on: 09167768849, i called up their united states office yesterday.

     

    Regards

     

    Prasad

  • by viber,

    viber viber Oct 24, 2012 10:02 PM in response to Avi India
    Level 1 (4 points)
    Oct 24, 2012 10:02 PM in response to Avi India

    Hi Avi India,

    Currently my dial assist is set to on.

     

    And yes, I did manually save contacts with international dial code included. That came from my Nokia days which was not a smart phone and needed the code included so that's how it cam across to iPhone.

     

    What I don't know (since this is my first iphone) what the dial assist setting was when I was having the issues.  Perhaps in hind sight if I just turned the dial assist off, it would have worked.

     

    But I did manually go through 700 contacts to remove the international code - in your case +91.  This means that all numbers are now entered as they are dialled from a local in country telephone.

     

    During my hours on the phone and in store with Apple and Telco noone mentioned the dial assist setting but I am glad I edited my contacts since now it works as it's meant to.  And correct codes will come with dial assist set to on when I am overseas.

     

    I wasted days of my life and hope it helps someone to avoid that assuming off course that your problem is identical.

     

    ps. I did all my editing with full keyboard and iCloud. Now it is unlikely that I will ever lose my contacts. rgds Viber

  • by roman.dor,

    roman.dor roman.dor Oct 24, 2012 11:32 PM in response to viber
    Level 1 (5 points)
    Oct 24, 2012 11:32 PM in response to viber

    Hi viber,

     

    This is surely not our problem. The problem you had, I had with Nokia phones too, and I think this is a feature offered by the carrier, not by the phone. Meaning the carrier figures out that you are in roaming and try to call your country's number or a local number.

     

    In our case, we all have local carriers SIM and using local number, so there is no need of country code. Using the same SIM and the same phone number, on any phone it works, but only on this Sprint iPhone 5 we can't send SMS.

    The problem message "Not Delivered" appears after about 0.1 seconds, which means the phone doesn't even try to send the message through the carrier, but stucks in an internal error of some kind.

     

    Thank you though for the suggestion, but this isn't the problem.

  • by viber,

    viber viber Oct 24, 2012 11:39 PM in response to roman.dor
    Level 1 (4 points)
    Oct 24, 2012 11:39 PM in response to roman.dor

    I'm sorry your problem is not solved yet.

     

    The problem might be that your problem was not identical to my problem.

     

    But my suggestion worked in my case. I now don't have a problem and it is clear air sailing into the world of apple for me!!  Yooo Hoo!!

     

    Good luck with your problem. I tried to help........

     

    rgds Viber

  • by roman.dor,

    roman.dor roman.dor Oct 24, 2012 11:45 PM in response to viber
    Level 1 (5 points)
    Oct 24, 2012 11:45 PM in response to viber

    Hi viber,

     

    Everyone here on the forum has the same problem as mine, and which is much different than yours

     

    Thanks for trying to help though.

  • by roman.dor,

    roman.dor roman.dor Oct 25, 2012 12:10 AM in response to Bratzi
    Level 1 (5 points)
    Oct 25, 2012 12:10 AM in response to Bratzi

    Hey Bratzi,

     

    Have you tried to post some complaints on facebook? I still have the links on the email If we are more than 2 people to post there, then it worth it, but if just 2 of us will post there, then it's no help ...

  • by Sergey01,

    Sergey01 Sergey01 Oct 25, 2012 12:33 AM in response to roman.dor
    Level 1 (0 points)
    Oct 25, 2012 12:33 AM in response to roman.dor

    Where exactly you guys posting of facebook? I also have a lonk to iPhone 5 facebook page in my email, but you can't post on their wall! Let's choose one popular post and comment there. I suggest the one when u click on that picture of iPhone 5 with slogan "biggest thing happened to iPhone blah blah blah"

  • by roman.dor,

    roman.dor roman.dor Nov 7, 2012 12:34 PM in response to Sergey01
    Level 1 (5 points)
    Nov 7, 2012 12:34 PM in response to Sergey01

    hmm, if we can't post on their page, not sure if it makes sense to comment on a photo ...Hopefully will get some

     

    <Emails Edited By Host>

  • by Avi India,

    Avi India Avi India Oct 25, 2012 6:02 AM in response to roman.dor
    Level 1 (0 points)
    Oct 25, 2012 6:02 AM in response to roman.dor

    HEY GUYS...SOME POSITIVE NEWS....

     

    in reply to my mail to the biggies...Tim Cook and gang, today i finally got a call from APPLE.

     

    i did have a conversation with the Executive Relations person....i discussed at length with him the problem, i am people across the globe were facing.

     

    he did ask me a couple of routine questions and then told me that he will be getting back to me next week.

     

    in the mean time he did tell me that he would be sending me a mail, which will details a few instructions that may help me get the sms thing activated.

     

    it did follow the steps but it didn’t work for me, so i did reply to them saying it didn’t work and I will wait for their call, but i am pasting the details below, just to see if it works for you guys.

     

    - remove the current SIM from the iPhone (in the 'can't send SMS' state)

    iPhone to be connected to wifi

    - Insert the SIM that came with the iPhone

    - Wait for iPhone to give pop up "iPhone is activated"

    - Upon notification of successful activation, re-insert the SIM you are using

    - This should resolve the issue now

     

    I FINALLY HAVE A APPLE CASE ID, SO I AM EXTREMELY HOPEFULL THAT IT IS JUST A MATTER OF TIME BEFORE THIS IS RESOLVED

     

    Hurray guys, keep writing in, it has to work!!!!!

  • by Max Bianchi,

    Max Bianchi Max Bianchi Oct 25, 2012 6:39 AM in response to Avi India
    Level 1 (0 points)
    iPhone
    Oct 25, 2012 6:39 AM in response to Avi India

    guys, this is the same mail thay Apple send to me with this instructions and the apple case id and dont work... but dont despair. The next step was a email asking me restore from zero the device and works fine!!

    good luck guys!!

  • by nixuspix,

    nixuspix nixuspix Oct 25, 2012 6:44 AM in response to viber
    Level 1 (0 points)
    Oct 25, 2012 6:44 AM in response to viber

    Viber, thank you very much for your idea, It worked in my case 100%!

    My phone was bought in UK as factory unlocked, model M299B, but is used in Latvia with LMT provider.

    I was not able to send SMS too.

  • by HellocK,

    HellocK HellocK Oct 25, 2012 8:37 AM in response to Avi India
    Level 1 (0 points)
    Oct 25, 2012 8:37 AM in response to Avi India

    @Avi Indian

     

    it makes perfect sense to follow those steps but the downside is that the sprint simcard that we have that came with the phone will never work due to the fact that its a blank simcard that has no account so it cant activate a device

     

    Max Bianchi can you please provide us with your case number so that we can use it as a refrence ?

  • by Avi India,

    Avi India Avi India Oct 31, 2012 8:18 AM in response to HellocK
    Level 1 (0 points)
    Oct 31, 2012 8:18 AM in response to HellocK

    sure thing Hellock, my case number is <edited by host>

  • by michael.vietnam,

    michael.vietnam michael.vietnam Oct 25, 2012 8:38 AM in response to HellocK
    Level 1 (0 points)
    Oct 25, 2012 8:38 AM in response to HellocK

    Yes max please help us a little ... I guess the only solution is the unlocking process same as you did

  • by HellocK,

    HellocK HellocK Oct 25, 2012 8:41 AM in response to Avi India
    Level 1 (0 points)
    Oct 25, 2012 8:41 AM in response to Avi India

    @Avi India Thank you alot but I believe that @Max Bianchi case number would be of more help as it got resolved therefore we can all refrence it with our open cases so that the senior advisors supporting us can help accordingly with what has been done in his case

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