HT203528: Get help using iCloud Mail
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Helpful answers
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Oct 25, 2012 10:58 AM in response to DKopanitsaby pvonk,★HelpfulAt this point, the only aliases you can create must use @icloud.com for the domain.
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Oct 25, 2012 11:02 AM in response to DKopanitsaby Roger Wilmut1,★Helpful...added to which your account may not yet have been updated to use the @icloud.com address, in which case you won't be able to create an alias until it has been - Apple are working through everyone's account's (all 150 million of them) and we don't know how long it will take. You could try sending yourself a message from time to time to check.
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Oct 26, 2012 2:56 AM in response to Roger Wilmut1by DKopanitsa,You're right! Yesterday this issue has occured, but today I have seen my account updated to use @icloud.com and now I created allias successfully. Thank you!
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Nov 2, 2012 6:14 AM in response to Roger Wilmut1by Alexroet,How do I know if my account has been updated? when I try to create an alias, "@icloud.com" is already filled in (and is not change-able). I've been trying to add an alias for months now.
And, how do I know if that's the problem, or if it's that I'm trying to use an alias that's already taken? (I've tried several, and get the "cannot save alias at this time" message every time)
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Nov 2, 2012 6:48 AM in response to Alexroetby DKopanitsa,Do you see in account settings two email addresses - with "@me.com" and "@icloud.com"? Or only "@me.com"? In second case just wait - your account will be updated in some time. I've waiting from summer and my account was updated in one day as soon as I've start this discussion When your account will be updated - you will see in preferences two addresses, with "@me.com" and with "@icloud.com".
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Nov 2, 2012 6:55 AM in response to DKopanitsaby Alexroet,Mine shows both. (and actually even shows the original @mac.com address too!)
so I don't know what the problem is. It seems a ton of people are having this problem, and the only answer I've found is "wait for your account to upgrade", but mine has been up to date for at least a few weeks. Guess I'll just keep waiting...
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Jul 22, 2014 7:09 AM in response to Alexroetby neo_sapien,Are you still waiting Alexroet? Are others still experiencing the same? I was migrated from MobileMe as well, and still no resolution for me. I was able to get a ticket open with Apple Support; received a call-back, and subsequently shared me screen with the rep. I got confirmation that all steps were being performed correctly and that it should work, but no resolution of the prob.