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iMac 1 TB Seagate Hard Drive Replacement Program

18851 Views 111 Replies Latest reply: May 10, 2013 8:01 AM by Primarychainsawdustbowl RSS Branched to a new discussion.
  • Carola Clavo Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 25, 2012 9:47 AM (in response to Tom Johnson)

    I got this email too. I live in Mallorca, Spain. I make regular backups on an external HD twice as big as the internal one. I have no problems backing up the disk. I also own a Macbook to make quick works when I'm out the office… But at the local Apple Reseller they told me they'll have to keep my iMac for 15 days!!

     

    It's OK if it takes 2 or 3 days to replace my disk - although I know it takes a couple hours maximum. In fact, they should give me an appointment day and replace it by the day I take it there.

     

    But waiting for 15 days or more to replace an HD is crazy!… It's nice Apple gave us this chance before many disks were broken; mine works perfectly! But so sad I have to work more than two weeks in a 13" screen because organization in Apple Reseller here doesn't exist.

     

    Other people in my country told me they replaced their disks in the day, so why do we have to bear with this? Why do they want my working iMac on a shelf for two weeks collecting dust for a one hour repair? Moreover, if I want my disk repaired in 5 days (which is still a lot of time) they want me to pay almost 60€! This is like the Ma.fia: we exchange your faulty product for free in 15 days, or 5 if you pay 60€. Too bad. Not happy.

  • RJ Mey Calculating status...
    Currently Being Moderated
    Oct 25, 2012 10:12 AM (in response to Tom Johnson)

    Dear Tom,

     

    It seems as if Apple indiscrimently fired out the email to all "subject matter for 21.5 and 27 inch iMacs purchased between May 2011 and July 2011." Not mentioning that some iMacs purchused during the time period as per email actually have Western Digital hard drives.

     

    Save yourself the time and agony of making an appointment, driving to the apple shop, standing in line only to be told by the "genuis" that you do not have a seagate hard drive.

     

    Here are a few simple steps to check if you indeed does have a seagate.

     

    Goto "About this Mac", under the little apple (top left)

    Click on "More Info.."

    Click on "System Report"

    Look on the  "Serial ATA" line - A description of your Hard drive type will be listed. Mine is a Western Digital WD

  • ChrisFFM35 Calculating status...
    Currently Being Moderated
    Oct 25, 2012 11:06 AM (in response to Tom Johnson)

    Hi everyone

     

    I also got this email and checked the serial number, and my iMac is one of the affected ones.

     

    The thing is this: In January 2012 my hard drive failed and I had to have it replaced. It was 1 month past the expiry of the warranty and I had to pay for the new HD and the work of the tech guy installing it in the Apple Store. It was a Seagate drive and the replacement drive is exactly the same!!

     

    My questions are : 1) Will I get a reimbursement of the money I paid to have the drive replaced and, 2) Will I now need to replace the replacement drive, too?? The model number of the new drive is ST31000528AS

     

    Thank to anyone who can answer these questions!!

     

    Chris

  • ABQ_G35 Calculating status...
    Currently Being Moderated
    Oct 25, 2012 11:11 AM (in response to ChrisFFM35)

    Follow this link and enter your serial number, it will tell you if your iMac is affected. My original HD was replaced in July of this year, and yes, that is the number for the new hard drive. ST31000528AS And, think about it, what other computer manufacturer would care if your hard drive had a failure after 3 years, let me see....oh,right, NONE.

    http://www.apple.com/support/imac-harddrive/

  • ChrisFFM35 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2012 11:17 AM (in response to ABQ_G35)

    Hey, thanks, I did that already and it was indeed one of the affected iMacs.

     

    Thanks for confirming that's the new harddrive. That's a relief, I didn't really want to get it replaced again..

     

    I think it would be fair for Apple to reimburse me the cost of replacing the original drive, wouldn't it? Since if the drive had a fault when it was built in, that means they sold me a faulty product

     

    Chris

     

    PS: it failed after 1 year and one month, not 3 years. So technically it should have been covered because the fault existed when I bought the machine, right?

  • baltwo Level 9 Level 9 (59,145 points)
    Currently Being Moderated
    Oct 25, 2012 11:31 AM (in response to ChrisFFM35)

    Contact Apple's Express Lane and schedule a phone call. Discuss the situation with the rep and see if reimbursement is available. The original recall was limited. Since this expansion, my guess is that you might get one.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • cmc68 Calculating status...
    Currently Being Moderated
    Oct 25, 2012 12:29 PM (in response to Carola Clavo)

    I called my local Apple Store (Bluewater - UK) today having just rec'd the email. I was told they might need it for 21 days! Laffable.

     

    I'm OK backup wise. Having had a problem a while back with an old MAC and seeing how simple it was to reinstall with time machine means I'd never not use it. I even accpet that things do go wrong - its frustrating but it does happen. But 21 days?

     

    I simply can't be withour my computer for 21 days as I need it for work. A couple I could cover but its crazy.

     

    being happy with my backups I plan to wait, let the dust settle and see if the lead time drops. Not thrilled though.

  • wilfredfromcastleford Calculating status...
    Currently Being Moderated
    Oct 25, 2012 2:07 PM (in response to cmc68)

    I got the email today too.  I called Apple and though it took a while 20mins. to get through it was sorted in about 5 minutes.  The guy confirmed I needed the recall, arranged for the machine to be picked up at my convenience.  5 minutes after I put the phone down it rang and it was the courier service to make arrangements.  Now I don't need it for work, it's just a hobby thing and I have a PC and a laptop so I won't get withdrawal symptoms.  How long it will be away I don't know.  But i am a bit worried about the back-up.  I've got till Monday.  Photos - OK no problem but what about all my email and my masses of favourites and downloads, I hsve no dam idea how to do those.  Guess some serious perusing of these forums (fora?) is required over the weekend.  As they don't need the original discs that came with the machine I am assuming that the OS will be installed when it comes back.  Please tell me it's so.

    W.

  • ABQ_G35 Level 1 Level 1 (0 points)

    If you've been using TimeMachine restoring is a piece of cake!

  • wilfredfromcastleford Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2012 2:44 PM (in response to ABQ_G35)

    But I haven't been using it, dont have anywhere to sent the stuff to or maybe it's just that I don't understand the principle of Time Machine.  I thought you had to have another drive bigger or equivalent in size to your hard drive to use Time Machine , mine is a tB and I dont have the funds for an ext HD that big. 

    W.

  • ABQ_G35 Level 1 Level 1 (0 points)

    Yes, you do need an external hard drive, question is, why wouldn't you? It's inevitable that a hard drive could fail at some point, and having this saves everything. When you restore, everything comes back, you don't have to reinstall any software or anything, it's all ready to go.

  • baltwo Level 9 Level 9 (59,145 points)
    Currently Being Moderated
    Oct 25, 2012 5:23 PM (in response to ABQ_G35)

    ABQ_G35 wrote:

    If you've been using TimeMachine restoring is a piece of cake!

    If you've never restored a TM backup, then you're betting your computing experience on a one-time shot. I prefer bootable clones made with Carbon Copy Cloner. Those can be verified by booting with them That also allows wiping your personal data off the int HD, so it doesn't go to wherever Apple's sending them. That's what I advocate. But, to each their own. BTW, I have multiple backups, so on the off chance the clone fails, there's another. If the TM backup fails, then you're up that proverbial creek.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • wilfredfromcastleford Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 26, 2012 12:33 AM (in response to ABQ_G35)

    Morning All, Thanks for the replies.  But is it true  that I have to have an  external drive as big as my HD which is a TByte?  Or can I get a smaller (and cheaper) one.?

    W

  • wilfredfromcastleford Level 1 Level 1 (0 points)

    Ok, I'm awake now.  Have decided to bite the bullet and get a big EXt. HD.  Looking at Western Digital My Passport 1TB.  Seen one at a price I can manage but it says it must be reformatted for Mac.  Is this difficult? I'm getting more confused by the hour.

    W.

  • ABQ_G35 Level 1 Level 1 (0 points)

    When I got my iMac, I bought the x drive and used it to transfer all my files from my PC, then reformatted it for time machine. If I remember right it was pretty simple.

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