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unable to open Mail

315 Views 5 Replies Latest reply: Oct 25, 2012 2:23 PM by wuzradioman RSS
balulak Calculating status...
Currently Being Moderated
Oct 25, 2012 1:00 PM

Im unable to open my Mail, I got error messages that my Mail version is old. Please help me. Thank you.

MacBook Pro, Mac OS X (10.6.8)
  • wuzradioman Level 4 Level 4 (2,125 points)
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    Oct 25, 2012 1:51 PM (in response to balulak)

    A month or so ago a security update was issued by Apple for Snow Leopard; title of the update is "Security update 2012-004."

    Part of this update was a change to Apple mail to version 4.6

    Did you do this update? What version of Mail are you currently using?

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)
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    Oct 25, 2012 2:08 PM (in response to balulak)

    See if this knowledge base article helps

  • wuzradioman Level 4 Level 4 (2,125 points)
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    Oct 25, 2012 2:23 PM (in response to balulak)

    Hmm-mm,  the problem you are having was actually caused by the update itself, call it a glitch, if you will.  It can be a bit of a headache to straighten out, unfortunately.  My understanding is that if your mail program had been moved from your Applications folder to somewhere else on your computer, such as the Dock or another folder other than the Applications folder, the update could not find it, so it could not be updated, but yet the old mail App is somehow erased (except for the icon)  Bottom line -- you're left without a mail Application.  Here's a link to one of many threads that deals with this problem, pay attention to WZZZ's advice.  You can also look at the other threads that were posted on this subject by doing a search of Apple communities on the upper right hand corner of this page, or the "More like this" section of this page.https://discussions.apple.com/message/19760703#19760703#19760703

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