5 Replies Latest reply: Oct 25, 2012 2:23 PM by wuzradioman
balulak Level 1 Level 1 (0 points)

Im unable to open my Mail, I got error messages that my Mail version is old. Please help me. Thank you.


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: unable to open Mail
    wuzradioman Level 4 Level 4 (2,125 points)

    A month or so ago a security update was issued by Apple for Snow Leopard; title of the update is "Security update 2012-004."

    Part of this update was a change to Apple mail to version 4.6

    Did you do this update? What version of Mail are you currently using?

  • 2. Re: unable to open Mail
    balulak Level 1 Level 1 (0 points)

    Hi, Im using version Mail 4.5. I did download the Mac OS X 10.6.8 Update Combo v1.1 then Security Update 2012-004.  But still can't open mail. Still got error messages.

  • 3. Re: unable to open Mail
    Austin Kinsella1 Level 6 Level 6 (11,505 points)

    See if this knowledge base article helps

  • 4. Re: unable to open Mail
    balulak Level 1 Level 1 (0 points)

    Hi Austin, I did follow that instructions, but still unsuccessful. Thank you.

  • 5. Re: unable to open Mail
    wuzradioman Level 4 Level 4 (2,125 points)

    Hmm-mm,  the problem you are having was actually caused by the update itself, call it a glitch, if you will.  It can be a bit of a headache to straighten out, unfortunately.  My understanding is that if your mail program had been moved from your Applications folder to somewhere else on your computer, such as the Dock or another folder other than the Applications folder, the update could not find it, so it could not be updated, but yet the old mail App is somehow erased (except for the icon)  Bottom line -- you're left without a mail Application.  Here's a link to one of many threads that deals with this problem, pay attention to WZZZ's advice.  You can also look at the other threads that were posted on this subject by doing a search of Apple communities on the upper right hand corner of this page, or the "More like this" section of this page.https://discussions.apple.com/message/19760703#19760703#19760703