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iPhoto quits while uploading photo book

3070 Views 12 Replies Latest reply: Oct 25, 2012 2:35 PM by jvcreativeness RSS
JorgenKS Calculating status...
Currently Being Moderated
Jun 4, 2011 9:14 AM

I have put in an enormous effort to make a photo book for my girlfriend´s birthday, unfortunately iPhoto deciedes to quit while I am trying to upload the book and complete the purchase. I am given the message "iPhoto has quit unexpectedly ..."

 

All software is up to date.

 

Any suggestions to what might help?

MacBook Pro, Mac OS X (10.6.7)
  • MadisonP Level 5 Level 5 (4,485 points)
    Currently Being Moderated
    Jun 4, 2011 11:54 AM (in response to JorgenKS)

    Greetings,

     

    This could be caused by a variety of factors.

     

    What version of iPhoto are you running?

    How much available space does your drive have?

     

    Troubleshooting:

     

    1.) Remove the following to the trash, restart the computer and then attempt to order:

    Your User > Library > Preferences > com.apple.iphoto (there may be more than one, remove them all)

    Your User > Library > Caches > com.apple.iphoto and / or just iphoto

     

    2.) Safe Boot the computer, then restart normally and attempt to order: http://support.apple.com/kb/HT1455

     

    3.) Font troubleshooting:

    1. Open "Font Book"
    2. Click on "Computer"
    3. Go to Edit > "Disable Computer"
    4. Restart your computer
    5. Launch iPhoto and order the book
    6. Go back to "Font Book"
    7. Click on "Computer"
    8. Go to Edit > "Enable Computer"
    9. Restart your computer.

     

    If that does not resolve the issue reply back.

     

    Cheers!

  • MadisonP Level 5 Level 5 (4,485 points)
    Currently Being Moderated
    Jun 4, 2011 12:03 PM (in response to JorgenKS)

    Glad you got it resolved

  • kcyt822 Calculating status...
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    Jun 9, 2011 6:09 PM (in response to MadisonP)

    im having the same problem. I tried uploading almost 50 times already and sometimes it stops right at a certain page but sometimes it can finish that page and move on to the next, until it gets to another page which made my iPhoto quit unexpectedly... I have a 56 page book and the crashes seem to occur at the spread pages..?? but I'm not certain because it have had problem in other areas too. any suggestion would be greatly appreciated.

     

    I have a MacBook Pro and got it last Christmas.. so it is a relatively new computer. not sure if this has anything to do with not having enough RAM? thanks a lot!!

  • MadisonP Level 5 Level 5 (4,485 points)
    Currently Being Moderated
    Jun 9, 2011 7:51 PM (in response to kcyt822)

    Greetings,

     

    This could be caused by a variety of factors.

     

    What version of iPhoto are you running?

    How much available space does your drive have?

     

    Troubleshooting:

     

    1.) Remove the following to the trash, restart the computer and then attempt to order:

    Your User > Library > Preferences > com.apple.iphoto (there may be more than one, remove them all)

    Your User > Library > Caches > com.apple.iphoto and / or just iphoto

     

    2.) Safe Boot the computer, and then attempt to order:http://support.apple.com/kb/HT1455.

    --- If this works, restart your computer as normal once complete.

     

    If that does not resolve the issue reply back.

     

    Cheers!

  • kcyt822 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 10, 2011 4:32 AM (in response to MadisonP)

    Hello!!!!  Just want to let you know i could order my photobook smoothly, at one go, right after I reset my macbook pro's PRAM -

     

    Basically i called the customer service rep and they told me I should try

     

    1) resetting my Mac's PRAM first (link below), if that doesn't work then try 2)

     

    2) reinstalling iPhoto by moving uninstalling it and reinstalling iLife, if that still doesn't work then try 3)

     

    3) the archive and install feature (http://support.apple.com/kb/HT1710) but need to be careful with this one so read the details in the link provided.

     

     

    hope this helps everyone as i know a lot of people have issues with iphoto!!

  • Sarah in Alexandria Virginia Calculating status...
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    Jul 3, 2011 6:18 AM (in response to kcyt822)

    Thank you, MadisonP. I had the same issue - iPhoto crashed when trying to purchase the photo book - and removing the caches fixed the problem. Your guidance was truly appreciated after all the hours that went into making the book. Thanks!

  • MadisonP Level 5 Level 5 (4,485 points)

    Glad to hear it.

  • tomfromAustria Calculating status...
    Currently Being Moderated
    Oct 22, 2011 1:15 AM (in response to MadisonP)

    I have exactly the same problem. Tried to upload more than 15 times. It did not work. Apple support suggested to repair iphoto by pressing ALT + CMD during START iphoto. But it did not help either. I tried all your hints exept the one with the FONTS. i could not find "Click on "Computer". But it still does not work. Please help

  • tomfromAustria Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2011 1:08 PM (in response to tomfromAustria)

    I solved the problem. Had nothing to do with Mac or iphoto. Problem must be my the internet connection to my provider.

    Upload at my office worked without any problem. One problem solved, now i am aware with a lot of discussions with my providers helpdesk  ;-)

  • jvcreativeness Calculating status...
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    Dec 16, 2011 9:32 PM (in response to kcyt822)

    Was having the same problem: I'd submit shipping and billing info, and iPhoto would start assembling the photo book, then crash. Followed kcyt822's suggestion to reset PRAM, and that seems to have fixed things! iPhoto successfully assembled and uploaded my photo book. Thanks!

     

    (I'm using iPhoto '11 (version 9.2.1 (628)) on Mac OS X 10.6.8)

  • jvcreativeness Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2012 2:35 PM (in response to JorgenKS)

    Update: This behavior has happened to me a couple times since my last post and resetting the PRAM has worked like a charm every time.

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