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My iphone 5 goes "no service".

236102 Views 392 Replies Latest reply: Apr 3, 2014 9:19 AM by NFH. RSS Branched to a new discussion.
  • 2Sweden Level 1 Level 1 (0 points)
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    Oct 12, 2012 7:04 AM (in response to Codstam)

    I really hope that it's a software glitch and not a hardware.. but.. after some more reasearch, I found out that the very same problem, is experienced by Android devices.. Seems that the some carriers have problem switching from LTE/4G to 3g or edge...and the phone is losing the "search network"...Dunno...

    I really hope that is not a hardware issue...

     

    // 3 ( TRE Sweden )

  • Daisbuys Calculating status...
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    Oct 12, 2012 3:24 PM (in response to 2Sweden)

    Well I took my old 3GS running IOS6 into work with me today and ran it alongside the 5 all day using the three network (UK) sims in both.

     

    The i5 lost signal and came up with "No network" on 8 occasions, while my 3GS didnt miss a beat and kept its signal throughout all this time!

     

    Over to you Apple!!!

  • Oh-oh Level 1 Level 1 (5 points)
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    Oct 13, 2012 1:25 PM (in response to Codstam)

    Is this from three? Have they released a statement on this particular issue? Source?

  • Nikkoed Calculating status...
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    Oct 14, 2012 12:18 PM (in response to Codstam)

    I have the same problem on O2 but also do not get any 3G coverage at all. Luckily still have my old contract with Orange running for a few more weeks as well as my old phone (Samsung Omnia 7) which has had no issues at all in over 2 years.

  • Spendoo Calculating status...
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    Oct 16, 2012 11:03 PM (in response to Codstam)

    I've had the same problem i5 on 3 after a week of useless phone calls between three customer services and three apple support I finally talked to the proper apple guys who sent UPS with a new phone which I had to put a £599 deposit down which can take upto 35 days to refund (cheeky ***** ) and still having the same problem. Come on apple and 3 pull yr fingers out and give us some explanation

  • Oh-oh Level 1 Level 1 (5 points)
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    Oct 18, 2012 5:45 AM (in response to Codstam)

    I told you guys a while ago that I would try to do a system reset via iTunes and luckily it would appear so far that it worked!

     

    Yesterday I was out in the Swedish wilderness and went in and out of areas of reception and the iphone 5 connected to the network as soon as it appeared. No more disconnecting and not trying to reconnect. So the itunes reset (but first a backup of course ) is what I would suggest for whoever still has the problem.

     

    What still bugs me though is that I cannot for the life of me figure out why this problem actually occurs? Software? Hardware? Three? Apple? Who is to blame? I don't know... Hopefully things will get better as soon as iOS 6.1 is out since Three claimed that Apple are about to fix it with a new firmware version.

  • spacbug Level 1 Level 1 (5 points)
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    Oct 25, 2012 12:39 PM (in response to Codstam)

    I also did as Oh-oh said (resture via iTunes) and it DOES work!

     

    Thank you soo much! :-)

  • Franklloydrong Level 1 Level 1 (0 points)
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    Oct 25, 2012 7:25 PM (in response to spacbug)

    I tried the restore via itunes and got a -1 error.  Basically, the error when researched on the apple states that I need to take it in to have it looked at since it may need servicing.  I have a iphone 5 and use Verizon as my carrier in the States.  I'm off to the Apple Store tomorrow to see if they can resolve the problem.

  • amityweb Level 1 Level 1 (0 points)
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    Oct 26, 2012 2:38 PM (in response to Franklloydrong)

    I get it too, I'm with Vodafone. They sent me a new sim but still get issue. Has my old iphone 4 here for 2 years with no signal loss, with iphone 5 I get signal loss very very frequently. Sometimes it shows 4 bars but won't connect a call and will then change to No Signal.

  • spacbug Level 1 Level 1 (5 points)
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    Oct 26, 2012 5:02 PM (in response to Codstam)

    It did came out from "no service" a few times. But now it get's stuck there again.

     

    Strange..

     

     

    Edit: It DOES work, just took a few more seconds

  • 2Sweden Level 1 Level 1 (0 points)
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    Oct 26, 2012 10:01 PM (in response to Codstam)

    Try to reset the phone " as a new one" and do not sync at all with the iTune!!!

  • jacks1964 Level 1 Level 1 (0 points)
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    Oct 28, 2012 9:20 AM (in response to 2Sweden)

    I am in the UK and have had this problem with every iPhone i have owned. A 4,black and white,a 4S and now my iPhone 5! I think it is a common problem with the sim card reader.I have tried different sims but to no avail.I am on T-Mobile but have heard of the problem on all networks.

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