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iPhone 5 bad call voice quality

273826 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • brutus4 Level 1 Level 1 (0 points)
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    Oct 24, 2012 10:49 AM (in response to temple2101)

    Please let us know what they say at the apple store! I have a 64gb white AT&T phone and am having this same problem. A coworker of mine has the 16gb in black with Verizon. This tells me that it is widespread and has nothing to do with your network or the storage. Apple could have a SERIOUS problem on their hands if this cannot be fixed with a software update... Thx!

  • xpla Calculating status...
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    Oct 25, 2012 12:50 AM (in response to joos8123)

    Same issue here in Austria on "Three". Every other operator works fine with the iPhone 5 except "Three". Voice Quality is grainy like sand on a speaker.

  • Melly285 Calculating status...
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    Oct 25, 2012 3:18 AM (in response to joos8123)

    I'm in Australia and have had my iph5 about month. Every person I speak to complains they can't hear me.  I've been told it sounds like my head is in a bucket. Everyone says my voice sounds muffled. I was putting it down to the fact I'm with Vodafone and barely have more than one or two bars. However today, the expander unit they gave me finally started working today and in the home my phone has jumped from 1 bar to 4/5. Despite this though, the voice quality is still very poor. I ended up googling it tonight and am surprised others are having the same complaint...a lot with the person they are listening to, but for me it's those listening to me. Not sure what to do?

  • Rockydk Calculating status...
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    Oct 26, 2012 3:47 AM (in response to joos8123)

    Well i dont think its any operator problem

    Even while listening the music , untill upu raise the volume to max , u cant feel u r listening anything

    Sound till 4-5 bars are neglasible , never had this volume issue with any of my iphone 3 or 4 but this iphone 5

    Volume really ***** , while talking on comunication is not clear even if i raise volume

    To max , apple has misse the trick , i donno wht kind of people tested this product before they launched .

    And if this the problem with all iphones then whats the point of even asking for replacement ,?????

    Its clearly the fault in iphone5 , not sure they gonna fix it.

    Totally disappointed with voice system of iphone 5 , but yes its really fast , but its a phone if we ant even talk

    Properly then whats the point???? I didnt buy it to play games only ???

  • Simsonic11 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 27, 2012 8:32 AM (in response to joos8123)

    1) I have been told it sounds like "I am talking underwater".

     

    2) There is a serious echo.

     

    3) I can hear the other person but they can't hear me.

     

    4) The other person can hear me, but I can't hear them.

     

    5) It doesn't matter what network they are on. I am on ATT

     

    6) It only happens 20% of the time.

     

    7) I have way more dropped calls then my iPhone 4S.

     

    Looking for an update or fix.

  • Randy Smith1 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Oct 28, 2012 4:22 PM (in response to Simsonic11)

    I have this problem as well.

     

    Apple store "genius" could not reproduce the issue, so no replacement. I was not happy but now I'm wondering if they know they have an issue and don't want to be swapping out units when they think it's a SW issue.

     

    One thing (no, I didn't go through the entire thread, so if someone else already brought this up, my bad) - if I use a headset the audio quality is excellent. This is very repeatable.

     

    Unfortunately, it brings up another issue with iOS6 where the phone doesn't realize that the headset has been taken out and therefore most alerts and other sounds aren't heard.

     

    Not good, expecting a fix here as well.

  • jen_omg Calculating status...
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    Oct 29, 2012 2:39 PM (in response to joos8123)

    I have the same problem as well. Iphone 5 16gb with Vodafone in the UK. After several calls and trips to the vodafone shop, Vodafone have extended their exchange policy to 21 working days.

     

    I picked up my new iphone 5 today and still experiencing the same poor quality of calls with full signal. I'm so disappointed with Apple and the lack of support they are providing their customers.

  • xpla Level 1 Level 1 (0 points)
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    Oct 29, 2012 2:47 PM (in response to xpla)

    Today i asked for returning my iPhone as i'm in a 14day period where i can return my online purchased iPhone. I'm very sorry because i really love iOS and the way everthing works. Except if the main featur of a telephone, making phone calls, works so bad i have no other choice as return my iPhone 5. For a phone which costs more than € 800,- it is simply unacceptable to not work properly on every carrier.

     

    Besides i can't unterstand review where the battery is getting praised. I think battery is poor average.

     

    So, bad voice quality on some carriers (well, unfortunately on that one i use), crappy noise cancellation via new earpods (on lowest volume a voice call is impossible) and Apple blaming (via hotline) anyone else except itselfe. Sorry. I'll return and wait for the Nexus 4 to be available in my country.

     

    I think i'll really miss iOS though having € 500,- more on my bank account and a good voice call quality is worth the trade off with Android.

  • aronposen Calculating status...
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    Oct 30, 2012 10:22 AM (in response to joos8123)

    Hey guys - go into settings and TURN OFF MOBILE DATA. Problem solved!

     

    Obviously this creates a new problem of no mobile data, but the robotic/static/distorted call quality seems to be coming from the new 3G/4G data antenna on the iPhone 5.

     

    Please comment if this solved your call quality problems too or not.

     

    Good luck.

  • dakhi Calculating status...
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    Oct 30, 2012 1:07 PM (in response to joos8123)

    Three iPhone 5’s on Verizon Chicago. Case/no case - doesn't matter.   All experience similar issue.  Sounds like a bad Skype call.   The voices are very muffled and digitized with constant clicking sound.   My wife and I need to go to an absolutely quite room to understand whoever is on the other end.  Ears also feel like they pop during a call.

    See link:

    http://www.sddt.com/Commentary/article.cfm?Commentary_ID=140&SourceCode=20121015 tbc&_t=Does+the+iPhone+have+call+quality+issues#.UJAsxbThFUR

  • aronposen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 1:27 PM (in response to dakhi)

    Have you tried turning off Mobile Data (Settings>General>Mobile Data)?

  • brutus4 Level 1 Level 1 (0 points)
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    Oct 30, 2012 1:39 PM (in response to aronposen)

    I don't have mobile data as an option after settings... Am I missing something? Thx!

  • aronposen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 1:41 PM (in response to brutus4)

    Settings, then General, and then Mobile Data.

  • nokgv Calculating status...
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    Oct 30, 2012 3:53 PM (in response to aronposen)

    Switching of mobile data doesn't help, neither does switching of WiFi, Bluetooth, etc. tried everything.

    Complete reset didn't help...

    It's already my second iphone 5 but the replacement (completely new, not refurbished) shows the same "robotic voice" issues than the first one.

    Really don't know what to do. Should I replace the phone again or should I set my hope in iOS 6.0.1? Anyone got any helpful feedback from Apple?

    Frustrating

  • CertaintyManagement Calculating status...
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    Oct 31, 2012 2:33 AM (in response to joos8123)

    I'm so pleased I found this thread, I was beginning to doubt my own hearing!

     

    Same issues descibed here in the UK on Vodafone.  I too suspect that the noise cancelling algorithms are overly agressive.  When on conference calls with other iPhone 4S users everyone else can hear what's going on, so it's purely down to how my handset is converting the signal to audio.

     

    Come one Apple, let us know what's happening!

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