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iMac 1 TB Seagate Hard Drive Replacement Program

18895 Views 111 Replies Latest reply: May 10, 2013 8:01 AM by Primarychainsawdustbowl RSS Branched to a new discussion.
  • sue2459 Calculating status...

    Reformatting is very simple and backing up well worth it.  I googled reformatting and followed the instructions - takes next to no time to do with a new x drive.  Good luck.

  • baltwo Level 9 Level 9 (59,150 points)

    wilfredfromcastleford wrote:

    Morning All, Thanks for the replies.  But is it true  that I have to have an  external drive as big as my HD which is a TByte?  Or can I get a smaller (and cheaper) one.?

    See Pondini's TM FAQs,, especially the first five items, for starters. Should answer all your issues. BTW, I prefer bootable clones, since they're immediately verifiable; whereas, you need to restore the TM backup to ensure viability.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • wilfredfromcastleford Level 1 Level 1 (0 points)
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    Oct 26, 2012 12:02 PM (in response to baltwo)

    Thanks baltwo, that's a really useful site I had not heard of.  Not sure what a bootable clone is but I'll look into it.

    Thanks

  • baltwo Level 9 Level 9 (59,150 points)

    A bootable backup/clone is a copy of your current boot volume made to another volume, preferably on an ext HD (FireWIre, since it's faster than USB 2.0 or wireless). Carbon Copy Cloner and SuperDuper! are the top two apps for doing this. See these for more info:

     

    http://www.macmaps.com/backup.html

    http://www.thexlab.com/faqs/backuprecovery.html

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • wilfredfromcastleford Level 1 Level 1 (0 points)
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    Oct 26, 2012 12:18 PM (in response to baltwo)

    The SuperDuper and Carbon copy cloner seem reasonably priced, any opinions on the best, or more importantly for me, the easiest to use.  BTW, cant find the stars and ticks to put on your answer, don't know where they've gone.  But thanks anyway.

    W.

  • baltwo Level 9 Level 9 (59,150 points)

    I prefer CCC, but I'm biased since I moderated the forums for over six years until the developer decided on a new forum format. Do note that CCC allows restoring the Recovery HD in Lion and Mtn Lion. Peruse the documentation. It's downloadable from http://www.bombich.com/ccc_support.html.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • ABQ_G35 Calculating status...
    Currently Being Moderated
    Oct 26, 2012 1:28 PM (in response to baltwo)

    I found out my HD was damaged when I tried to install Mountain Lion, in July, that's when I took it to the Apple Store to repair, took 4 days to get it back. This was before I knew about the replacement program, I did have the 3 year Apple Care.

  • Rolo_DivA Level 1 Level 1 (20 points)
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    Oct 26, 2012 3:58 PM (in response to ChrisFFM35)

    ChrisFFM35,

     

    I paid for ther repair/replacement back in March of this year when the (then) six-month old HDD died a horrible death. I received one of the emails about the recall and in it they do state that those customers who have already paid for repairs may be eligible for a refund. I have started the process (by calling Apple Care) but I have no idea how long this will take to see a refund. I'm going to call back to Apple Care (I've submitted reimbursement information a few days ago) to find out. Hope this helps.

     

    -Diva

  • baltwo Level 9 Level 9 (59,150 points)
    Currently Being Moderated
    Oct 26, 2012 4:30 PM (in response to Rolo_DivA)

    Rolo_DivA wrote:

    I paid for ther repair/replacement back in March of this year when the (then) six-month old HDD died a horrible death. I received one of the emails about the recall and in it they do state that those customers who have already paid for repairs may be eligible for a refund.

    FWIW, my e-mail didn't have that statement. However, the program notice had this:

     

    If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  •  dood Calculating status...
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    Oct 28, 2012 3:27 PM (in response to Tom Johnson)

    WhooHoo!!  So I didn't feel like traveling with my 27" iMac so I did the drive thing myself.  I bought a Seagate 2TB (previously had a 1TB), popped off the glass opened the thing up with 8 screws and did the swap.  I only had to disconnect 1 cable from the screen.  I propped the screen up with 2 small boxes reached in and disconnected the power, data and heat sensor cable unscrewed 2 screws and pulled the drive.  Swapped the drive mount then then connected the heat sensor, power and data to the spanking new 2 TB drive.  I put the thing back together and loaded a fresh clean copy of 10.8.2 put my stuff back with time maching and am back in business.  The whole process took less than 3 hours, my capacity is doubled and it cost me under $100.  Ya can't beat that with a stick!

  • ABQ_G35 Level 1 Level 1 (0 points)
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    Oct 28, 2012 3:56 PM (in response to  dood)

    Good that you could do that yourself. I doubt I could!!

  •  dood Level 1 Level 1 (0 points)
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    Oct 28, 2012 4:07 PM (in response to Tom Johnson)

    I wouldn't recommend everyone try it, especially with an iMac or notebook but if you study up, go slow and have strong glasses go for it it's not very difficult.  Computers are actually pretty simple machines, you just need the right tools to do the work.  The hardest part I ran into is connecting an extremely tiny ribbon back to the mother board, that was a serious challenge.

  • joeblotnick Calculating status...
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    Oct 28, 2012 4:20 PM (in response to Tom Johnson)

    This is how it *should* go -- but doesn't.  Apple charges an *extra* $99 for this service.  It ain't free & isn't part of the recall coverage:

     

    "2.  They have a station setup right in the public store for data transfer, or at least give you the option to watch in the back room.

    3.  They transfer the HD contents on a firewire or USB 3.0 connection to the new drive, if your iMac can't handle high speed transfers then they need to pull your old drive and plug it into a machine that has a faster connection so it doesn't take foreever."

  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Oct 28, 2012 5:48 PM (in response to joeblotnick)

    Well, the email clearly stated that you should have a backup. It did not say which OS would be reinstalled, nor did it say that they would transfer/backup your data.

     

    My in home replacement is being scheduled; I have two bootable clones and will have them up to date. After that, I will wipe the drive so no one has access to any of my information. When the swap is finished, I will simply boot from my external clone, wipe my hard drive, make sure it is formatted correctly, and clone back my system. So I do not care if/what OS is installed by the tech because it'll be wiped anyway.

  • ABQ_G35 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 28, 2012 6:38 PM (in response to  dood)

    I used to do a lot of that stuff myself with a PC, that was simple, still be unsure about tackling stuff on th iMac though.

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