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Ridiculous data charges

901 Views 10 Replies Latest reply: Oct 26, 2012 8:33 PM by sberman RSS
Celestia123 Calculating status...
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Oct 25, 2012 9:23 PM

I have an iPhone 4S, latest firmware, using Rogers (Canada) as carrier.

This is absolutely ridiculous. It's fine if I get charge stupidly crazy amounts of data charges once, but no I got charged crazy amounts two months in a row, and the funny thing is I've only had the phone for like 3 months, and so far only had 1 month where I got charged a normal fee. The first month I got charged like $2000 in data charges, a few phone calls dropped that to around $300. Apparently some stupid apps leeched data usage even while the phone is in standby. Ok fine I guess I'll just have to put up with the fact that the iPhone wasn't designed for the average consumer in mind and loves to exploit data usage when we don't notice it. Like some kind of sneak thief that we always have to guard from.

This month I got another crazy data usage charge, $400, despite the fact I did every single thing of the following:

- Double tap home button to close ALL apps when going into standby

- Going to options and disable 3G

- Going to options and even disable wifi in case something stupid happens

Why does it still use data when everything is off?? Is there like some kind of hidden app that turns itself and 3G on randomly and start leeching data?

I'm just really p*ssed off right now so I apologize for the harsh wording. I already paid tons of money for this phone yet I can't find a way to protect myself from being absolutely butchered by my carrier in data charges?

iPhone 4S, iOS 6
  • sberman Level 7 Level 7 (23,785 points)
    Currently Being Moderated
    Oct 25, 2012 9:22 PM (in response to Celestia123)

    Here's an article that might give you insight into your data usage:

    http://support.apple.com/kb/HT4146

  • sberman Level 7 Level 7 (23,785 points)
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    Oct 25, 2012 9:59 PM (in response to Celestia123)

    Regarding push notifications, this is from the article:

    ______

     

    To fetch new data manually, from the Home screen choose Settings > Mail, Contacts, Calendars > Fetch New Data and tap Manually. To increase the fetch interval, go to Settings > Mail, Contacts, Calendars > Fetch New Data and tap Hourly. Note that this is a global setting and applies to all applications that do not support push services.

    ________

    Get the data pushed manually, if and when you specifically request it.

    Regarding how you accumulated the charges, you will probably have to consult your cellular bill or contact your cellular carrier.  The article provides general principles how to reduce the cellular data usage.

  • sberman Level 7 Level 7 (23,785 points)
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    Oct 25, 2012 10:02 PM (in response to Celestia123)

    One more important point (perhaps the most important):

     

    You ask "Aren't they just simple alerts?"  No!

     

    When an email arrives, you're using cellular data to download it!

    When you send an email, you're using cellular data for that too!

  • David Dempsey Calculating status...
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    Oct 26, 2012 10:29 AM (in response to Celestia123)

    Celestia, did you (or do you) have the Podcasts app installed? I've also had some very strange data issues, blowing through my data plan in a very short period of time. The only thing that changed was an update to iOS6 and using the podcast app. I'm still trying to figure out just what is going on, but it looks like the Podcasts app has been a big part of the problem, even though I only followed one show and didn't have automatic downloading activated.

     

    I'm just curious how many people with data issues might have Podcasts installed...

  • carl wolf Level 6 Level 6 (13,920 points)
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    Oct 26, 2012 5:46 PM (in response to Celestia123)

    Your complaint is with the carrier, not Apple.  There are online calculators that can assist you with estimating the amount of data and costs.  It would behoove you to try one of them.

  • Monotoko Calculating status...
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    Oct 26, 2012 6:31 PM (in response to Celestia123)

    That seems especially high for a few emails and notifications... do you have a data plan, if so how much? I barely use 100mb a month doing the same things you are describing.

  • sberman Level 7 Level 7 (23,785 points)
    Currently Being Moderated
    Oct 26, 2012 8:33 PM (in response to Celestia123)

    By the way, in case you use this, maps is a big cellular data hog.  See http://support.apple.com/kb/HT5429

     

    Yes, I would think if you did the four things you mentioned, there would be no cellular data used.  But you can self-check this by monitoring Settings > General > Usage > Cellular usage fairly frequently.

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