13 Replies Latest reply: Oct 27, 2012 7:30 AM by zanyjudy
zanyjudy Level 1 Level 1 (5 points)

I have an iPad3 which I have used for some little time but when I came to use it today there was no wifi connection. After a lot of checking and testing I have now got a wifi connection but my iMac simply does nor register the existence of the iPad in iTunes. remote on the iPad requests that I add an iTunes library and gives me a passcode but no devices are showing on iTunes so I cannot input the passcode. HELP!


iMac, OS X Mountain Lion (10.8.2), printer, scanner, ATVs, external hard drives, USB DAC
  • 1. Re: iMac can't find iPad.
    GrumpyGator Level 5 Level 5 (4,560 points)

    If I'm understanding you correctly, are you trying to sync your ipad to the itunes on your imac via wifi? If its not working try syncing first by connecting your ipad directly to the imac with a usb cable. Then set up automatic syncing thru wifi.

  • 2. Re: iMac can't find iPad.
    zanyjudy Level 1 Level 1 (5 points)

    As suggested I connected via usb and they now talk to each other. Or rather, not entirely.

    Remote tells me to turn on Home Sharing which I have done but it then says Add an iTunes Library. When I click on that it gives me a Passcode but there is nowhere on the iMac to enter the Passcode. The iPad appears in Devices in iTunes but there is nowhere for the Passcode. I have restored the sofware on the iPad but still arrive at the same situation. Once again, HELP!

  • 3. Re: iMac can't find iPad.
    ckuan Level 7 Level 7 (21,515 points)
  • 4. Re: iMac can't find iPad.
    zanyjudy Level 1 Level 1 (5 points)

    I have tried everything and read everything but though my iMac now recognises the iPad, Remote (with Home Sharing on both machines) asks me to Add an iTunes Library then presents me with a Passcode which I cannot use because there is nowhere to enter it in iTunes. HELP!

  • 5. Re: iMac can't find iPad.
    ckuan Level 7 Level 7 (21,515 points)

    Do you have the latest iTunes 10.7?

     

    1. Open iTunes on your Mac or PC.
    2. Connect iPhone, iPad or iPod touch to a Wi-Fi network that is connected to the local network that your Mac or PC is also connected to.
    3. Open the Remote app on your mobile device.
    4. Select Add an iTunes Library in the Remote settings screen.
    5. Remote app will display a 4 digit passcode. In iTunes select the name of your iPhone or iPod touch in the Devices list and enter the passcode.

    Remote app will be paired with iTunes and you can begin browsing your library using Remote app and select a piece of content to play.

  • 6. Re: iMac can't find iPad.
    zanyjudy Level 1 Level 1 (5 points)

    I am obviously failing to get across my problem. I have done exactly as suggested but when I get the Passcode and click on the iPad in Devices on the iMac there is nowhere to enter the passcode. I get a summary of the iPad details plus tabs for music, movies, photos etc. Furthermore I can't do anything with Remote because it is stuck on the page with the Passcode. Even if I close Remote when I rte-open it it goes straight to the page with the Passcode.

  • 7. Re: iMac can't find iPad.
    ckuan Level 7 Level 7 (21,515 points)

    Please see this video if it helps and let me know if it's working.

    http://www.youtube.com/watch?v=UvEpgcE9KCs

  • 8. Re: iMac can't find iPad.
    zanyjudy Level 1 Level 1 (5 points)

    No, it didn't help. I have already done all of that when I originally set up the iPad. I have repeated the process many times now always with the same result. My iMac clearly sees the iPad showing all relevant details. Home Sharing is switched on on both machines, but Remote insists on providing a Passcode which I cannot enter into iTunes because it is already connected to the iPad. I have removed the iPad from devices in iTunes preferences and started from scratch, I have removed Remote from the iPad and re-installed, but I always arrive at the situation where the iMac connects to the iPad and Remote presents me with a Passcode I cannot enter.

  • 9. Re: iMac can't find iPad.
    ckuan Level 7 Level 7 (21,515 points)

    In this list,

    1. Open iTunes on your Mac or PC.
    2. Connect iPhone, iPad or iPod touch to a Wi-Fi network that is connected to the local network that your Mac or PC is also connected to.
    3. Open the Remote app on your mobile device.
    4. Select Add an iTunes Library in the Remote settings screen.
    5. Remote app will display a 4 digit passcode. In iTunes select the name of your iPhone or iPod touch in the Devices list and enter the passcode.

    How far are you in this list? Can you mark this list and tell me what's on iPad and what's on you Mac.

    Cursors and selected items on both platforms?

  • 10. Re: iMac can't find iPad.
    zanyjudy Level 1 Level 1 (5 points)

    I can get to 5 on your list. I have a four digit passcode on Remote, On iTunes I have Ron Kirkpatrick's iPad showing Summary, Inof, Apps, etc. Nowhere to input Passcode.

  • 11. Re: iMac can't find iPad.
    ckuan Level 7 Level 7 (21,515 points)

    Ok, is ipad on the same network?

    Both iPad and Mac iTunes uses the same Apple ID?

    Connected via Cable or Wi-Fi?

    Is iPad selected in Mac iTunes under DEVICES?

  • 12. Re: iMac can't find iPad.
    GrumpyGator Level 5 Level 5 (4,560 points)

    I just set this up because I was curious. The passcode that showed up on my ipad did not have to be enterd on my imac. I just clicked on the itunes library that I wanted to connect with, then I was prompted to enter my apple id and password. The entire process took me about 2min. Not sure what the passcode was for, I did not need to enter on my imac to get this to work.

     

    http://www.apple.com/apps/remote/

     

    http://support.apple.com/kb/TS1741

  • 13. Re: iMac can't find iPad.
    zanyjudy Level 1 Level 1 (5 points)

    Thank you!

    It seems obvious now but they were on different networks. I have no idea why my system has two networks but it has and that apparently was the problem.

    Once again, many thanks. Your persistence is appreciated.

    Regards,

    Ron