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Cannot sign into Messages on Mountain Lion OSX

16230 Views 80 Replies Latest reply: Mar 29, 2013 11:22 AM by dinosaurs4life RSS
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 18, 2012 11:32 AM (in response to r__a_f_a_e_l)

    Hi

     

    I have seen some pics where the Apple ID appears to be entered but just does not connect.

    In Messages ver 7.0.1 you get this Sign Out Button  (in version 7 you need Account Details first.)

    Meesage iMessages Account.png

    As you have not got that far in the "registration" you do not have to worry about removing the ID.

     

    One other thing.

    The Mac's own Date and Time plus Time Zone have to be correct.

    It also pays to check your router.

     

     


    7:32 PM      Thursday; October 18, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • r__a_f_a_e_l Calculating status...

    still not working. i cound't find the sign out button you've shown. the date and hour is fine.

     

    before i update to Mountain Lion, i've downloaded de Lion version of Message. somehow this messed all up? it used to work before.

     

     

    thanks!

  • neurascenic2 Calculating status...
    Currently Being Moderated
    Oct 24, 2012 6:50 PM (in response to r__a_f_a_e_l)

    I too am having this issue.   This is on a new MacPro  that came with Lion Installed and I upgraded to ML

    I did a Data Migration from an old HD.

     

    What I have attempted so far.

     

    Logged int Messages from a differenc comp   -Success on that other computer only

    Modified DNS                                                -Fail

    Different User account                                    -Fail

    New User account*                                         -Fail

    Deleted all ~Library/Prefs prefs and rebooted    -Fail     (User Prefs)

    Deleted all Library/Prefs and rebooted             -Fail     (System Prefs)

    Deleted Both above and rebooted**                   -Fail

    Different Apple ID (New One)                          -Fail

     

    * When creating the account, I logged into the messages services using the account I want, and it recognized my other accounts and my contacts on icloud, but Messages still does not sign in.

     

    ** Created account without signing into messages services and attempted to add account into messages.  Still Failed

     

    From what I can acertain, this isn't a user account issue, but must reside at the System/Library Level or the Library Level (not prefs)

     

    Chris Lund

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 25, 2012 11:23 AM (in response to r__a_f_a_e_l)

    Hi,

     

    If you are using Mountain Lion but have not updated to OS X 10.8.2 that the Messages version has an Accounts Details Button that you need to use to access the Sign Out button.

     

    If the ID you are trying to use has not been accepted at all by the servers then there is not Account in the list on the left in the first place to access any sort of Button (in the right)

     

    Your picture from the 18th looks like it is somewhere between these two states.

    It looks like the ID was accepted but has been Removed  - expecting it to be re-added or a new ID used.

     

    Have you been to the Preferences Folder (~/Library/Preferences) and deleted the .plists I spoke about ?

     

     


    7:23 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 25, 2012 11:39 AM (in response to neurascenic2)

    HI,

     

    You Migrated a whole User account form another computer ?

     

    Is there any sign that the .plists you deleted have been replaced once you restarted the app ?

     

    I can see that if you have tried a New Mac User  or even just a different Mac User that has not been Migrated then Messages should work and the .plists should get re-written.

     

    My first thought is that the Ownership and Permissions of the Migrated stuff is messed up, such you might not "own" the ~/Library 

     

    Have you updated the Mac OS ?

    If so at what level are you ?

    Also what version in Messages ?

     

     

     

     


    7:39 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • neurascenic2 Level 1 Level 1 (0 points)

    Ralph,

     

    Using Migration Assistant (first boot)  yes  everything was migrated.

     

    Admitedly, I have not repaired my permissions yet.

     

    Yes, the .plists repopulate.   (easy to see when you give it a preferences lobotomy)

    Again, even with a different, and a completely new User account  the software fails to connect (other apple ID's too)

     

    being that I tried both a different user (also migrated) and a completely new user account, and that fails, the issue is ostensibly not a user one, but a system issue.   Again, I can log in and out of these Apple ID's on a different computer

     

    I will need to verify what level the software is at, I should be current, but I have heard that too many times from other people when it was not the case to guarantee it.

     

    I am not on that computer until later tonight (MTN time)  

     

    if permissions and being current do not do it.  I am going to put a fresh install of the OS onto a different Drive with no migrated User data and see what happens then.

     

    Not sure if this could be an issue... A while ago Apple allowed apple ID's to not be email addresses.

    such as   "neurascenic"   instead of neurascenic@apple.com

    The previous computer that this was migrated from was logged into everything as "neurascenic"   this could somehow be holding everything up (I have run across other issues with this, but could clear them by thrashing the .plist associated)   Just a thought

     

    Chris

     

     

     iMac 3.4hz i7 2011 (Lion 10.7.4)

    --> Issues  MacPro 2.4Ghz Xeon 12 Core (Mountain Lion 10.8.x)  12GB RAM  10 TB HD (6 drives)

     MacBook Air 11" 1.4Ghz (Mountain Lion 10.8.2)

     few iPhones and a couple of iPads

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 25, 2012 1:42 PM (in response to neurascenic2)

    Hi,

     

    At OS X 10.8.2 then Messages will be a version 7.0.1

    Before that it has not been updated.

     

    I would agree that if the .plists in the Mac User Account are being renewed then you do have Ownership  and Read and Write permissions.  (Throws out Migration Issue)

     

    The fact it effects more then one user does suggest either the app is faulty or the support app and Frameworks have issues or there is a System issue.

     

    Does it work in Safe Mode ?

     

    The "Repair Permissions does sound like  good idea  (Although this is a "less strong" remedy that it used to be)

     

     

     


    9:42 PM      Thursday; October 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • yunoworkml Calculating status...

    So, yet another with same problems, or even worse as it seems.

     

    I had my apple id tied to icloud on all mac,iphone,ipad, imessages (on ios), app store and ios app store, all working fine when using lion. I upgraded to ML then and all **** broke loose, when trying to use messages.

     

    iphone on ios5, ipad on ios6 (and no im not going to upgrade iphone on ios6 for next half a year), mac on osx 10.8.2

     

    So, messager nor facetime doesn't work. I tried all tricks here;

     

    - I had 8.8.8.8 already in dns

    - cleared /etc/hosts + number of reboots, no

    - reboot in safe mode, reboot back, didn't work

    - reboot in safe mode, try messages there, didn't work

    - deleted plists, shut down imagent, like 10 times with and without reboots, no help

    - new apple id, no go (not this apple id - i had to create 2, see later)

    - logged off on both devices, to flight mode, reboot mac - no

    - decided to comment on this thread. Yeah. Sign in - for added security, sign again - for added security, sign again and see image below.

    Screen Shot 2012-10-28 at 10.53.12 AM.png

    After that, I cannot even access discussions.apple.com as I'm thrown to apple login page. If I try to login, same happens. Both chrome and safari. Using incognito chrome window and new apple id, I'm able to login here (deleting cookies brings back ability to browse without signing in - I'm not too eagar to try again so let's use incognito for now).

     

    Also tried to change my password; icloud, imessages etc. where i was logged in on ios devices threw me out, like icloud on mac. Still cannot login even on this forum.

     

    I did try new account, which was initially signed in with my apple id. Logged on to account, messages opened automatically - didn't see any login screens, so I guess it worked. Didn't sen any messages though. I switched back and deleted that account, have to try again if it would work.

     

    Also, how do you reverse (reversed) sort order (by name) on desktop? I had it on reverse on lion when upgrading, and now it's locked?

     

    After ios6 maps disaster, I guess I should have been more careful on updates but oh man this is horrible.

     

    oh; mid 2010 macbook pro, with sl -> lion -> ml upgrades.

  • yunoworkml Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 28, 2012 6:05 AM (in response to yunoworkml)

    Hm, funny, I guess. I have no idea what exactly I now did, but I suddenly got logged in to messages. Sending and receiving messages do succeed. I did put ios devices to flight safe mode, and rebooted mac after signing out from icloud and closing app store & itunes, but I tried that already multiple times earlier.

     

    I can now also login to facetime from ipad, iphone and mac. Still cannot login here though.

     

    Odd.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 28, 2012 1:50 PM (in response to yunoworkml)

    HI,

     

    It does seem odd.

     

    It also looks like what did work is now hidden by all the different attempts to sort this.

     

     


    8:50 PM      Sunday; October 28, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • r__a_f_a_e_l Level 1 Level 1 (0 points)

    Hi. Message are still not working for me. i did another print:

     

    For Ralph 2.jpg

     

    i've deleted de .plists, but nothing happened. i've repaired the permissions too. what else can i do?

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Nov 5, 2012 12:44 PM (in response to r__a_f_a_e_l)

    HI,

     

    In iTunes when it is set on the Store page there is a Help column at the Bottom

    Click the Support items and it will launch a web Page

    On that page chose Contact Support.

     

    In the New page choose Contact iTunes Store Support in the top item on the right.

    Select Account Management  in the following page.

    Choose the top item in the box on the right

    Use email link.

    This will get you in touch with an Apple Person that can look at your account in more detail and possibly reset the iMessages registration for you.

     

     

     


    8:44 PM      Monday; November 5, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • geoMac Barcelona Calculating status...
    Currently Being Moderated
    Nov 10, 2012 2:19 PM (in response to BaldyBonce)

    Great tip. Solved my problem 100%! What I did was put a copy of unaltered host file back in place, restarted mac, signed in to messages, then put modified host file back and restart. Guess what? Messages and Facetime both work. I have an iPhone3gs and I cannot iMessages to activate, but on my iPod touch it does work. I can send iMessages from iPhone3gs, But I Messages won't allow me to use my mobile number as a recipient cause mobile number doesn't appear as registered to the iMessage system.

  • SherylS Calculating status...
    Currently Being Moderated
    Dec 20, 2012 4:32 PM (in response to neurascenic2)

    This thread seems to describe my current issue.  I used Migration Assistant to set up a new-to-me 2011 MacBook Pro with my iMac preferences.  Everything that I have tried so far -- except Messages -- seems to work as it should.

     

    On Messages, however, I am unable to sign in with my Apple ID.  I am using the correct username and password, and Messages works fine with that same Apple ID on my other devices.  On the new machine, my account is listed as "inactive" and I receive the same message that others have quoted on this thread:

     

    "Could not sign in to iMessage.

    The server encountered an error processing registration.  Please try again later."

     

    This message has been happening over the past several hours throughout today.

     

    I've tried:

     

    - Under Messages > Preferences > Accounts, using the Sign Out option for the account and re-adding the Apple ID.

     

    - Deleting any .plist files referring to iChat/IM.

    (They repopulate, so I do not have a permissions issue.)

     

    - Trying to sign in with my alternate Apple ID.

    (It also fails to sign in, giving the same error message as when I try with my main one.)

     

    - Restarting the machine entirely to ensure that Messages has been fully closed.

     

    - Repairing and verifying my permissions.

     

    - Copying the .plist files from the computer on which Messages works to the new machine.

     

    - Trying to sign in when the other machine is turned off.

     

    - Combinations of all of the above.

     

    Varying efforts consistently yield the same inactive iMessage account and I am running out of ideas.  I read the other suggestions in this thread and the ones that I understand seem to focus on checking connectivity, which I have.  (This is all over the same WiFi that the iMac with the functioning Messages uses.)  Does anyone familiar with this have other ideas?  Thanks in advance.

     

    Progressive Screenshots

     

    Step 1:

    imfail01.png

    Step 2:

    imfail02.png

    Step 3:

    imfail03.png

    Step 4:

    imfail04.png

    Step 5:

    imfail05.png

  • fly_boyz Calculating status...
    Currently Being Moderated
    Dec 20, 2012 9:52 PM (in response to TJ0292)

    Problem Solved

     

    Like most everyone else, I tried all of the suggestions and nothing worked. But what did work was fixing my hosts file. I would try this solution first.

     

    Here are the steps:

     

    1. Open terminal
    2. Type "sudo su" (enter your Mac password when prompted)
    3. Go to /usr/etc you will see a file called "hosts" and another called hosts~orig
    4. Type "cp hosts hosts~full" (saves your current host file as hosts~full)
    5. Type "cp hosts~orig hosts" (saves the original clean hosts file and makes it now the active hosts file)
    6. Shut down and restart (not reboot). (There is a command that flushes the old hosts file form memory and makes the new clean hosts file active but I don't remember it and I'm too lazy to search.)
    7. Log into iChat.
    8. If you have customized your hosts file and need it back, you can now copy hosts~full back to hosts, restart, and iChat will still work.

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