2 Replies Latest reply: Oct 28, 2012 5:42 AM by Chamar
veteris bumbuli Level 1 Level 1 (0 points)

I have just received an email from Apple informing me that the hard drive on my iMac is faulty and they will replace it for free, I am backing up all of my hard drive to a Seagate Expansion Portable Drive with Time Machine but Time Machine info states you can only restore any encrypted full backup to the machine it came from, will the new replace hard drive effect this by refusing to restore my system, any help on this appreciated as I do not want to send my iMac in until this problem is sorted.

iMac, Mac OS X (10.6.6), 3.2 GHz Intel Core i3
  • 1. Re: iMac hard drive failure
    mende1 Level 10 Level 10 (89,570 points)

    Don't backup the computer on an encrypted hard disk because probably you won't be able to restore your backup. Also, before take the Mac to the Apple Store, erase the disk

  • 2. Re: iMac hard drive failure
    Chamar Level 4 Level 4 (2,035 points)

    Agree with the response from mende1.


    This is the third time my Seagate HD has failed in my 27" iMac.  Well, actually two failures, both Seagates, and the trird was after getting Apple's email saying they would replace my HD. 


    Promptly and efficiently relpaced in my local Apple store and replaced from my TM backup.  I go for a belt and braces approach and have three external HD backups.  Two TM backups to a TC and a WD disk and a third using SuperDuper to anothe WD disk.


    Make sure you format the iMac's Seagate disk, preferrably securely.  Like many others you probably have personal and financial data on your iMac which you would not want an errant techie to restore!