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OSX 10.8.2 on a mid 2010 macbook pro sleep issue...

2314 Views 13 Replies Latest reply: Oct 29, 2012 8:19 AM by Linc Davis RSS
kbindera Calculating status...
Currently Being Moderated
Oct 9, 2012 6:59 AM

OSX 10.8.2 on a mid 2010 macbook pro.  After my laptop goes into sleep mode and I come back and try to log in, the login screen appears but is completely frozen.  It will show a time stamp in the menu bar of yesterday afternoon, assuming I let the machine sleep overnight.  Any troubleshooting tips on how to find out what was happeing on the machine at that time?  Are the event viewers, logs or anything like that?

MacBook Pro (15-inch Mid 2010), Mac OS 8.6 or Earlier
  • Linc Davis Level 10 Level 10 (108,135 points)
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    Oct 9, 2012 11:11 AM (in response to kbindera)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Dale Weisshaar Level 6 Level 6 (15,855 points)
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    Oct 9, 2012 11:34 AM (in response to kbindera)

    I've seen many posts on this issue which apparently appears after the 10.8.2 update.

    First try a SMC reset.

    Then do a Disk Repair

    Then download a install the 10.8.2 Combo update.

    You can install it right over the Delta update you recently installed with no issues.

     

    DALE

    MacPro, 3.0GHz Dual C., 5 GB, X1900, 30, Mac OS X (10.6.8), G4 Gig E. 1GHz OWC 10.4.11MacBookPro Late '08
  • Linc Davis Level 10 Level 10 (108,135 points)
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    Oct 10, 2012 11:06 AM (in response to kbindera)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.
    3. If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.

     

    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Linc Davis Level 10 Level 10 (108,135 points)
    Currently Being Moderated
    Oct 11, 2012 10:12 AM (in response to kbindera)

    I agree with the suggestion to reset the SMC and PRAM. Try that if you haven't already done it.

  • Linc Davis Level 10 Level 10 (108,135 points)
    Currently Being Moderated
    Oct 12, 2012 1:09 PM (in response to kbindera)

    I had swapped out my machine's stock hard drive with a Mercury SSD.

     

    If that's when the problem started, I'd be inclined to put the blame there. You've ruled out all other likely possibilities. About the only other thing you could try is a clean reinstallation of OS X.

  • Linc Davis Level 10 Level 10 (108,135 points)
    Currently Being Moderated
    Oct 18, 2012 1:03 PM (in response to kbindera)

    It's been a while, but if I understand, you don't have the same problem in safe mode, though you do have a different problem. Is that correct?

  • Linc Davis Level 10 Level 10 (108,135 points)
    Currently Being Moderated
    Oct 29, 2012 8:19 AM (in response to kbindera)

    OWC has a good reputation for supporting its products. Check for a firmware update for the SSD. If there isn't one, or if it doesn't solve the problem, you have a warranty claim.

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