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Problems with Chase Mobile

2601 Views 14 Replies Latest reply: May 25, 2013 6:27 PM by deggie RSS
PastorzWife Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 29, 2012 4:28 PM

My husband says that Chase Mobile works on his iPad with no problems.  I started having issues around 2 months ago.  Even with the update to the app, I still cannot log in.  I type in my username and password and it just sits there and finally tells me "The Request Timed Out"

No matter how many times I try to log in it always gives me this error message.

I tried to delete and reinstall the app but that did not fix the problem.

 

Any help will be greatly appreciated.

 

I'm not sure this matters, but I am using the app over Wifi.

iPad 2, iOS 6
  • chicagogreg Level 1 Level 1 (0 points)
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    Nov 7, 2012 2:17 PM (in response to PastorzWife)

    Ironically, Chase Mobile on my iPad works fine (over wi-fi), but it does not work on my iPhone 4 over wi-fi.  Yet it does work over 3G.  I was thinking maybe Comcast (my ISP) was possibly filtering the communications but Chase Mobile on an iPhone 4S over the same wi-fi connection works fine...  I don't get it...

  • deggie Level 8 Level 8 (44,860 points)
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    Nov 7, 2012 2:24 PM (in response to PastorzWife)

    Have you downloaded the new Chase Mobile App for iPad today?

  • Bessington72 Level 1 Level 1 (0 points)
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    Nov 8, 2012 5:54 PM (in response to deggie)

    I have the same issue as well.  Just updated my iPhone 4S today, Nov. 8.  I seem to be able to login fine over 4G but I can't login over any wifi sources.   I've tried public wifi at a restaurant, my wifi at work and my wifi at home.   My issue seems to have started since I upgraded to ios6.  I've also removed and installed the app.

  • Teapat Level 1 Level 1 (0 points)
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    Nov 18, 2012 4:35 PM (in response to PastorzWife)

    Same problem here, ios5 worked fine, ios6 does not... Both iPhone and ipad. "Request timed out..." Help!

  • Billfrom Bolinas Level 1 Level 1 (0 points)
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    Dec 7, 2012 11:28 AM (in response to PastorzWife)

    I can log on using my iPhone 4, but not my iPad.  I get a time out every time.  A support person from Chase called today and gave me a potential work around (forget the wifi then reconnect), but it didn't work for me.  They know there's a problem but I don't think Apple has a fix yet.

  • kismek83 Level 1 Level 1 (0 points)
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    Jan 3, 2013 6:49 AM (in response to Billfrom Bolinas)

    I got the same "fix" from Chase. Since updating to iOS 6, the app only works over mobile data not wifi. It ***** because my mobile data is awful in my apartment. Both Chase and Apple are aware of the issue but for months now, it's yet to be resolved.

  • jayson624 Calculating status...
    Currently Being Moderated
    Jan 22, 2013 10:25 PM (in response to PastorzWife)

    I have the same problem and have since the update to IOS6. I've done both updates to Chase and still nothing. I also am unable to send MMS messages (pictures) over wifi when in my house. I follow another thread on here for the MMS issue and it seems to be the Comcast modem and router combo. Wondering if the people in this discussion that are having problems with the chase app over wifi 1)have comcast 2)have the modem/router combo and 3)are also having issues sending MMS messages over wifi.

  • Teapat Level 1 Level 1 (0 points)
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    Jan 23, 2013 2:45 AM (in response to jayson624)

    Yes I also have Comcast at home, ios6 and can't get it to work, and my Chase app works fine over the office WiFi. I have read of other issues where the Comcast router had to be reconfigured to get around the problem, but the root cause is the ios6 software, not the router... But I don't know. It just doesn't work.

  • deggie Level 8 Level 8 (44,860 points)
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    Jan 23, 2013 6:54 PM (in response to Teapat)

    How is the root cause iOS 6 if it works at your office running iOS 6 but not at your house running a Comcast router? Strange logic.

  • Teapat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 5:20 AM (in response to deggie)

    Well the logic might be strange, but I can tell you that after installing IOS6.1, both my iphone and my ipad now  work fine with the Chase app and Comcast. That was the only change. If you read through the threads you'll see there was some comm feature that Comcast used that IOS6 did not support, and 6.1 does... so now it all works.

  • Gray Bison Level 1 Level 1 (0 points)
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    Feb 10, 2013 11:26 PM (in response to PastorzWife)

    Started noticing issues with the Chase Bank Mobile apps not working (timing out during authentification) over Comcast WiFi from both a Verizon iPhone 5 and a <gasp> Verizon Motorola DROID 4. Since both apps work fine over 4G LTE,  just not over Comcast WiFi, it may be Comcast, as others in the forums have suggested.

     

    An odd additional bit of info is that using Safari on the iPhone 5 and the default DROID 4 browser to go to https://m.chase.com while on Comcast WiFi also times-out on authentification, yet both browers work to the Mobile Chase website just fine again over 4G LTE ONLY. And a laptop accessing the same URL via browser works fine over Comcast Wifi. <headscratching>

     

    Will update the iPhone 5 to IOS 6.1 to see if that fixes the Chase app on the iPhone over Comcast Wifi, as others have reported.

     

    When reporting this issue to various vendors, it has been like watching a pack of puppies chasing each others tails with the blame game they want to play.

  • Gray Bison Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 11, 2013 12:02 AM (in response to Gray Bison)

    Confirming what others have said: Upgrading my iPhone 5 to IOS 6.1 resolved the issue with Chase Bank mobile access over Comcast WiFi both via the app and via Safari.

     

    It will be fun to watch how long Google / Motorola / Verizon takes to upgrade Android 4.0.4 to solve the same problem on the Droid 4...

  • Rmellone Level 1 Level 1 (0 points)
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    May 25, 2013 3:23 PM (in response to PastorzWife)

    I have one iphone 5 and one iphone 4 both of them can not log on into the chase because is stuck in loading signal. My phones are in IOS 6.1 can anyone help me ? Thanks

  • deggie Level 8 Level 8 (44,860 points)
    Currently Being Moderated
    May 25, 2013 6:27 PM (in response to Rmellone)

    If I'm not mistake Chase was going to do some work on their system today.

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