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Kindle app has internal error

1825 Views 8 Replies Latest reply: Dec 9, 2012 12:04 AM by ckuan RSS
macnuts63 Calculating status...
Currently Being Moderated
Oct 29, 2012 3:27 PM

Hi.  My kindle app has been working fine until tonight. I ended up shutting my I pad off 3 times in a row while trying to take a picture of a screen. Then when I tried to open my kindle app I got a screen asking me to sign into my acct just like when I first installed the app. When I entered my info it came back with an error saying internal error. I did try to delete the app twice but received the same error when trying to re install.

 

Thank you for your help.

iPad (3rd gen) Wi-Fi, iOS 6
  • ckuan Level 6 Level 6 (19,885 points)
    Currently Being Moderated
    Oct 29, 2012 3:46 PM (in response to macnuts63)

    Double tap Home button, delete Kindle from multitask-bar.

    Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears, ignore the Slide to Power Off that appears)

    Note: You will not lose any data.

  • ckuan Level 6 Level 6 (19,885 points)
    Currently Being Moderated
    Oct 29, 2012 4:14 PM (in response to macnuts63)

    Somehow, something is corrupted.

    Settings > General > Reset > Reset All Settings.

    Note: You have to key in the settings again.

  • G3gator Level 1 Level 1 (135 points)
    Currently Being Moderated
    Oct 29, 2012 5:35 PM (in response to macnuts63)

    You can delete the app then 'repurchase' (for nothing). i had Kindle sync problems not long ago and this was what Kindle tech support had me do. Unfortunately, it was to no avail and they replaced the physical Kindle as it was still under warranty.

  • Kentastic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2012 5:07 PM (in response to macnuts63)

    Did you ever find a solution.  I have the same problem.  Have deleted the app from both the device and iTunes and reinstalled with no success. 

  • G3gator Level 1 Level 1 (135 points)
    Currently Being Moderated
    Dec 8, 2012 5:37 PM (in response to Kentastic)

    The problem, as it it turned out, was not with the app, it was the Kindle device. After repeated and unsuccessful attempts to correct the problem, I asked Amazon to replace the Kindle device which fortunately was still under warranty. They did and the new one syncs fine with the app.

  • ckuan Level 6 Level 6 (19,885 points)
    Currently Being Moderated
    Dec 9, 2012 12:04 AM (in response to macnuts63)

    You're welcome.

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