Q: when trying to download ipodreset utility for windows i get a message that says the installer is intended for 32-bit version for windows. what can i do next?

You need to be running Windows 2000 or XP to use the reset utility.  What troubles are you have with your iPod Shuffle specifically.  Perhaps we can still resolve them without the need to use the reset utility.

B-rock

I assume you have tried everything here?

iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439

It doesn't mention 1442, but the same troubleshooting applies.

It wouldn't hurt to also try another available USB port on your machine and another sync cable if possible.

Lastly, try restoring the iPod on another PC or Mac running iTunes.

If you know of somebody with a PC running Windows XP still, ask them if you can download the reset utility and use it to reset the Shuffle.

B-rock