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Can't download PDF files with Safari

471 Views 4 Replies Latest reply: Oct 30, 2012 5:12 AM by Patrick Besong RSS
Patrick Besong Level 2 Level 2 (260 points)
Currently Being Moderated
Oct 27, 2012 7:01 AM

When I try to download a PDF using Safari, it will save to my Desktop, but when I go to open it, I get the error "There was an error opening this document. The file is damaged and cannot be repaired." If I try to use the Print command and save it as a PDF, I get nothing but a blank document.

MacBook Pro, Mac OS X (10.7.4)
  • Hersco Level 2 Level 2 (260 points)
    Currently Being Moderated
    Oct 29, 2012 5:42 PM (in response to Patrick Besong)



    The following article from TUAW may be of help: It states that the problem may be caused by 'AdobePDFViewerNPAPI.plugin' in the Internet Plugins folder. Deleting that plugin seems to fix the problem for many people.


    I don't have this problem even though I have the  'AdobePDFViewerNPAPI.plugin' installed. Perhaps the reason I don't get the error message is because I use the Adobe PDF Viewer as my default plugin for viewing PDFs in Safari. In fact, if I remove the 'AdobePDFViewerNPAPI.plugin', I can no longer see  PDFs in Safari, only download them.


    So, the error messages may exist only for users of Safari's built-in PDF-viewer. I find the Adobe Plugin has a few more tools than the built-in one. Using that one may be an alternate solution to this problem.

  • Hersco Level 2 Level 2 (260 points)
    Currently Being Moderated
    Oct 29, 2012 10:25 PM (in response to Patrick Besong)

    The two plugins mentioned in the TUAW article are installed with Adobe Reader.


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