Skip navigation

Can't download PDF files with Safari

471 Views 4 Replies Latest reply: Oct 30, 2012 5:12 AM by Patrick Besong RSS
Patrick Besong Level 2 Level 2 (260 points)
Currently Being Moderated
Oct 27, 2012 7:01 AM

When I try to download a PDF using Safari, it will save to my Desktop, but when I go to open it, I get the error "There was an error opening this document. The file is damaged and cannot be repaired." If I try to use the Print command and save it as a PDF, I get nothing but a blank document.

MacBook Pro, Mac OS X (10.7.4)
  • Hersco Level 2 Level 2 (260 points)
    Currently Being Moderated
    Oct 29, 2012 5:42 PM (in response to Patrick Besong)

    Patrick,

     

    The following article from TUAW may be of help: http://tinyurl.com/9tqn45d. It states that the problem may be caused by 'AdobePDFViewerNPAPI.plugin' in the Internet Plugins folder. Deleting that plugin seems to fix the problem for many people.

     

    I don't have this problem even though I have the  'AdobePDFViewerNPAPI.plugin' installed. Perhaps the reason I don't get the error message is because I use the Adobe PDF Viewer as my default plugin for viewing PDFs in Safari. In fact, if I remove the 'AdobePDFViewerNPAPI.plugin', I can no longer see  PDFs in Safari, only download them.

     

    So, the error messages may exist only for users of Safari's built-in PDF-viewer. I find the Adobe Plugin has a few more tools than the built-in one. Using that one may be an alternate solution to this problem.

  • Hersco Level 2 Level 2 (260 points)
    Currently Being Moderated
    Oct 29, 2012 10:25 PM (in response to Patrick Besong)

    The two plugins mentioned in the TUAW article are installed with Adobe Reader.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.