SridharVaradarajan

Q: ipod shuffle is not detecting in both windows  and itunes,  its not charging as well

Suddently my IPOD stopped  detecting in my PC, i have tried in another laptop with windows XP as  well, but still it just blinks 3 times and goes off. Hence i am unable to  charge or upload the songs into  the ipod shuffle. It was working until 2 days back.

 

Can anyone please suggest a solution for this problem

 

I have tried  by connecting to different USB ports as well.

iPod shuffle, Windows 7, Tried with Win XP as well.

Posted on Oct 26, 2012 11:20 PM

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Q: ipod shuffle is not detecting in both windows  and itunes,  its not charging as well

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  • Helpful answers

  • by planb77,

    planb77 planb77 Oct 29, 2012 6:13 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Oct 29, 2012 6:13 AM in response to SridharVaradarajan

    Are you using the same cable that was originally included with the purchase of your Shuffle?  What generation iPod Shuffle do you own?

    Identifying iPod models

     

    B-rock

  • by SridharVaradarajan,

    SridharVaradarajan SridharVaradarajan Oct 30, 2012 3:48 AM in response to planb77
    Level 1 (0 points)
    Oct 30, 2012 3:48 AM in response to planb77

    Yes i am using the same cable. I have also tried with different cables, but still its not working

     

    Mine is  iPod shuffle (2nd generation)

  • by planb77,Helpful

    planb77 planb77 Oct 30, 2012 6:52 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Oct 30, 2012 6:52 AM in response to SridharVaradarajan

    Does the iPod otherwise function as expected?  Is it properly recognized when you connect it to another PC or Mac running the latest version of iTunes?

     

    What if you reset the Shuffle with it still connected to the PC?

    Resetting iPod shuffle

     

    Have you worked through each and every troubleshooting suggestion in this Apple support document.

    iPod not recognized in 'My Computer' and in iTunes for Windows

     

    B-rock

  • by SridharVaradarajan,Helpful

    SridharVaradarajan SridharVaradarajan Oct 31, 2012 6:35 AM in response to planb77
    Level 1 (0 points)
    Oct 31, 2012 6:35 AM in response to planb77

    I could see most of the sections listed in the Pod not recognized in 'My Computer' and in iTunes for Windows link is mostly for Apple MAC OS , whereas mine is WIn 7. But even in that case i have tried what and all applicable  for  win7,  but still  its not working

     

    I have also tried the solution mentioned in https://discussions.apple.com/message/18357078#18357078 link, but  no use.

     

    Can you please point me  with some other solution so that i can give a try.

     

    Thanks.

  • by planb77,

    planb77 planb77 Oct 31, 2012 6:40 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Oct 31, 2012 6:40 AM in response to SridharVaradarajan

    I could see most of the sections listed in the Pod not recognized in 'My Computer' and in iTunes for Windows link is mostly for Apple MAC OS , whereas mine is WIn 7

     

    Huh? The article states it is for Windows so all the suggestions refer to Windows PCs and NOT Macs.

     

    Make sure the connections on each end of the cable are nice and snug.  Does the iPod still charge and function as expected?


    B-rock

  • by SridharVaradarajan,

    SridharVaradarajan SridharVaradarajan Nov 5, 2012 6:46 AM in response to planb77
    Level 1 (0 points)
    Nov 5, 2012 6:46 AM in response to planb77

    I have tried once again all the solutions mentioned in the section, but still my IPOD is not getting charged

     

    Only if its get charged i can able to check whether it is functioning properly or not

     

    I have also tried with another Win XP machine itself, but still it doesnt work.

     

    Once the IPOD is connected with the laptop, it blinks with Orange light for 4 times and then goes off.

     

    Its not getting charged. This is my problem

  • by planb77,

    planb77 planb77 Nov 5, 2012 7:40 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Nov 5, 2012 7:40 AM in response to SridharVaradarajan

    Are you sure the buttons are not disabled?  Did you try to reset the Shuffle using the instructions in the link I provided above?

     

    B-rock

  • by SridharVaradarajan,

    SridharVaradarajan SridharVaradarajan Nov 5, 2012 11:34 PM in response to planb77
    Level 1 (0 points)
    Nov 5, 2012 11:34 PM in response to planb77

    Buttons are working fine, because when i switch on the ipod and plugged it in the charger, it shows first as green and then moving to orange (after 3 to 4 blinks) its goes off

     

    And also i tried resetting the ipod as well (as per suggested for 2nd generation)

     

    Today, i gave a try from my another machine \

     

    * i switched off the ipod

    * i plugged into the charger

    * it blinks for 3 to 4 times and then goes off. with this plugging itself, i switched on the ipod

    * i plugged out the cable from the machine and plugged it back immediately

    * This time it is getting charged

    * i allowed it to charge for 2 hours and plugged out and now i could see playing songs successfully

     

    But the problem the same thing is not working in my personal laptop, it is with WIn 7 (whereas the machine which is working with is WIn XP)

     

    Even i tried to see whether it is detecting in Itunes of my personal laptop, it is not getting detected and not getting charged also. So i uninstalled the itunes and tried again, but it still it is not getting detected in Personal laptop and not charging also.

  • by planb77,

    planb77 planb77 Nov 6, 2012 5:58 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Nov 6, 2012 5:58 AM in response to SridharVaradarajan

    So the iPod does not show up in Device Manager when it is connected to the laptop? 

     

    I assume you have tried multiple USB ports on the laptop?  It could be that the USB ports do not output enough power for the iPod to properly communicate with the laptop and charge.

     

    B-rock

  • by SridharVaradarajan,

    SridharVaradarajan SridharVaradarajan Nov 7, 2012 2:53 AM in response to planb77
    Level 1 (0 points)
    Nov 7, 2012 2:53 AM in response to planb77

    It is showing as unrecognized device in my another laptop and hence it is not showing in my computer as well

     

    Whereas in my personal laptop it is not detecting itself.

     

    Yes, i have tried with all the USB ports in the laptop. Is there any way to check whether the port is receiving sufficient power or not ?

     

    Can you suggest me a way to detect the ippod in my personal laptop

  • by planb77,

    planb77 planb77 Nov 7, 2012 6:10 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Nov 7, 2012 6:10 AM in response to SridharVaradarajan

    If the laptop was made in the last few years, than it should without a doubt output enough power to charge and sync your Shuffle.  However, that depends on whether or not other USB devices are plugged in as well.

     

    I'm running a little low on ideas actually here.  Do you have an Apple Store or Apple Authorized reseller around you could take both items into to have them troubleshooting the problem?


    B-rock

  • by SridharVaradarajan,

    SridharVaradarajan SridharVaradarajan Nov 7, 2012 10:46 PM in response to planb77
    Level 1 (0 points)
    Nov 7, 2012 10:46 PM in response to planb77

    Thank you, i will look for the nearby apple store and see what is the problem.

  • by planb77,

    planb77 planb77 Nov 8, 2012 6:58 AM in response to SridharVaradarajan
    Level 7 (32,341 points)
    Nov 8, 2012 6:58 AM in response to SridharVaradarajan

    Sounds good. Keep us updated.

     

    B-rock

  • by debicarroll,

    debicarroll debicarroll Jan 18, 2016 8:39 PM in response to SridharVaradarajan
    Level 1 (0 points)
    Jan 18, 2016 8:39 PM in response to SridharVaradarajan

    Since this is still high up in Google searches, what worked for me:

     

    Unplug your iPod from the computer.

    Navigate to Control Panel -> Programs -> Uninstall a program

    Find the program "Apple Mobile Device Support" or similar.

    Right-click, uninstall.

    Plug your iPod back in.

    When you plug your iPod back in, it will reinstall whatever drivers it needs.

     

    I think the mobile device driver just gets stuck or something if you shut down your computer without ejecting your iPod (leaving the program running).